Bharat Petroleum [BPCL] Complaints & Reviews

I Jaya Singh, consumer No is 8893.

I am trying your booking office located in D Block Janakpuri, but till not able to contact your persons, your contact details are as follows i.e +[protected], +[protected].

Please book my request, as my Gas cylinder is about to finish.

Jaya Singh

+[protected]

Today i.e. 7/11/2008 when I called to book our cylinder Mr. Parmar who attended my call told me that his agency person will come to our place after 2 days for verification and checking of gas pipe and if the gas pipeline is damaged they will replace our gas pipe for that we have to pay Rs.140 and also we have to pay Rs.40 for verification. When I ask him why you are charging verification charges, verification is done for companies information purpose to update your data then why you are demanding money then he said very arrogantly that if you do not want verification then in future if some problem occurs we are not responsible for that.
I would like to know whether your company is really not responsible by just saying the above words if so please give me this in writing.

To
The Territory Manager,
Bharat Petroleum Corporation Limited,
Bangalore

Dear Sir,
Subject: Inordinate delay in supplying domestic cooking gas by M/s Bangalore Gas Agency, BTM Layout IInd Stage, Bangalore

With extreme anguish I would like to bring the following to your kind notice and immediate action

I’m the Customer/Consumer no-11690, to the authority of the above Distributor. The length of the Customership/Consumership is since the year 2003.

I have received the gas cylinder on 30 sep 2008. Thereafter I booked a fresh refill on 19 oct 08 through online booking (www.ebharatgas.com). It was accepted and booking number 290691 was given to me. I understand that as per your company rules, bookings are to be accepted after 21 days of taking delivery of the cylinder and thereafter the gas cylinder will have to be delivered within 5 days of the booking. But I regret to inform you even after 17 days I have not received the cylinder. Therefore I contacted the agency[protected] and inquired about the position. The concerned person instead of helping me spoke rudely and insisted that the fresh booking should be done only after a month of delivery of the previous cylinder and as such he has taken our booking date as 29-oct-08. Thereafter I contacted your consumer grievance redressal cell[protected] and explained the matter and requested for making arrangements for the delivery of the cylinder as both of my cylinders are exhausted. The concerned lady agreed that the booking should have been taken as 21-oct-08 i.e. after 21 days of delivery of my previous cylinder and not as 29-oct-08 and by this time I should have received the gas cylinder. She also assured me that she will see to it that the gas cylinder is delivered positively by today[protected] evening. But to my surprise I have not yet received the same even now (21:00)

As per your own rules the booking should be accepted after 21 days of delivery of cylinder and next delivery should be effected within 5 days of booking. I am at a loss to understand how the concerned agency is insisting that the booking should be done only after 30 days of the delivery. Secondly never in the past 3 years the cylinder have been delivered to me within 5 days of booking. Usually they take 10-12 days and sometimes even 15 days to make the delivery after the booking which means we will have to be without refill gas cylinder for 40 - 45 days. I hope you agree with me, a gas cylinder for a family of 2-3 members can be used only for 30-35 days even with minimum amount of consumption. As such the fresh cylinder invariably has to be delivered atleast within 30 days without which consumers are unnecessarily put into lot of trouble and inconvenience.

For your information I am providing the information regarding the bookings made by me and gas cylinders received by me

Date of Booking Date of Delivery
31/12/2007 09/01/2008
05/05/2008 15/05/2008
10/06/2008 19/06/2008
22/07/2208 04/08/2008
19/09/2008 30/09/2008
19/10/2008 not yet made[protected]:00pm)

From the above you can notice that never a delivery has been made within 5 days
Now even after 36 days of taking delivery of last cylinder and even after 17 days of booking I have not received the refill cylinder and the existing cylinder is also exhausted. My lodging a complaint with your consumer grievance cell has not yielded any results. Now I have left with no choice but to go to a hotel or borrow a cylinder from somebody else. Please put yourself into this position and imagine the plight.
May I request you to look into the matter and take immediate corrective action and instruct the concerned to deliver the cylinder to me forth week.

Thanking you
Yours faithfully
Prasad

I am a customer of bharatgas service my consumer no. is A42382 and distributor name is Ambika Gas Agency, Ambabari, Jaipur. I always try to book the cylinder over phone (5 lines) but non of the phone nos. are responsed, even when we personally go and book they don't receive calls and they react very rudely.

The delivery is also very poor and never comes in stepulated time. Even the Agency Manager is not responding to our complaints and says do what ever you can.

Please help us in this regards.

LPG Cylinder Not Delivered
I am consumer of BP gas bearing the consumer no 50819. My bharat gas agency is located in Uppal, hyderabad. More than one month back ( Booking no: 4755) I booked the gas, till now it has not been delivered. It is also surprising that all the time phone appears to be busy. If someone lifts phone, they promise to send on the same day, waisting lot of our time in waiting at home. Please look into this matter. I hope at least I will get reply from your end

From
37/A, Yadav Colony, Gali No. 03,
Ballabgarh, Faridabad, Haryana.
Date : 4th November 2008.
To
The Controlling Officer

Sir,

My brother, Mr. Dalip Kumar, Consumer no. SWA8240, received a Gas Cylinder as per Home delivery last months. We used it from last week, yesterday our vessals started getting black. I don't know the reason why it happened. You are requested to kindly clarify the factual position. As I know there is no problem in our Gas Chulha, it may be fault in quality of gas. Please take necessary action. Thanking you, sir.

Yours sincerely,

Rajesh Kumar Pippal

Today 4th nov 2008 I went to kamlesh kumar petrol pump (BPCL)situated at Gaughat, Allahabad and got my fuel tank filled as usual. Then I asked for getting my tyre pressure checked for which I recieved a rude negetive answer that the machine is out of order. It has been more than six months now that every time I have asked for air, I have got answers like-"No air after 8 pm", " No electricity", " machine out of order", " insufficient staff " etc. Even if in rarest of the rare cases, if the staff gets the work done (that too not without showing a lot of attitude), It has never failed to waste a lot of time of the customer in order to simply discourage him about it in subsequent visits.

On top of everything, the manager also seems to be in collusion with the staff and tries to defend them by taking their side and subsequently rudely refusing to provide the complaint/visitor's book.

I am a customer of Anil Enterprises, Old Faridabad which is an Agency of Bharat Gas to supply cooking gas cylinder.I am not geeting the proper service from this agency, wheneve i book the cylinder, they say it will take more than 1 week to deliver as there is shortage going on.This is happening from last one year.i have booked the cylinder 8 days before and today they are saying it will take further 2-3 days, no guarnatee.Also the quality of service is very poor.once there was agas leakage in one of the cylinder they delivered to me 2 months back.the other cylinder they deliverd us last month, lasted only 19 days, seems the quality/quantity was bad.Whenver spoke to their representative, they replied so rudely.

Can any body look into the problem and help us as i am facing a lots of problem here.

my consumer number is 17734.

Dear Sir,
RefNo: CRN No20206
I am facing problem with your agency in Bharat Gas Gopalpuram, Chennai, TN( opp stella marry college), They people are misguiding and harassing me.I would like to explain my story in brief .Now it your time, how you will take action !!!

On Sep08, I went to Gas Agency directly as the gas is cylindered was not delivered on time. Those guys were harrassing me / not responding to my call....

ABOUT THE DICTATORSHIP OF SUPPLIER IN BADLI, DELHI


My name is Rajesh Rana --Prashant Vihar ( Rohini).
I am consumer of Bharat gas ( Reg no 12698 .

Every time I have to send my person / visit personally to Badli register as there phone always ( on off mode / not working).

For the same I reminds them, but poor response.

Please arrange to book my gas as as well I need a permanent solution.
With thanks
Rajesh Rana
Gas conn. no 12698
B-14 Sita Apartment, Secor -14
Rohini, Delhi -85

SUBHASH CHANDRA DUBEY

Hi,
when i was trying to get spare cylender, they are saying " no stock to release spare cylenders, but we have one scheme, means you need to by any item(prestige products or butterfly products) then we release spare one".

I don't know how its possible, it there really any schemes. let me know please.

to who i need to complaint reg this, please send full contact to complaint reg this...

I approached Balaji gas agency at MS Koil Street, Royapuram at chennai, for getting new domestic LPG connection today. The person Ms.Umayal, there asked me to buy an LPG stove and an Electric Rice cooker from them.When I said I do not require them, she said "in that case she can"t give connection to me"and she shouted at me and insulted me. I am an MBBS Doctor. If even a Medical officer is treated like this at one of your BharatGas outlets, then what will be the fate of other common man visiting there???? Is purchase of such thigs is mandatory to avail an LPG connection? I would like to have clarification regarding this. I would like to meet some responsible higher officer of Bharat Petroleum to make representation in person. I kindly request you to give me the details of such officers in Chennai, at the earliest. Thankyou...Dr.N.VARADARAJ MBBS

There was an attempt to malpractice at Advaita Petrol Bunk, on 16 th main road, BTM layout. Though I had clearly asked the operator to fill my diesel tank. He sets the metre for 200 Rs and acts as if he has filled for 200 rs while the cash collector disturbs me . If i was not alert he would have reset the meter filled my tank and charged the extra 200 Rs to me. I have noticed this ha[ppening in many petrol bunks across banglore. someone should investigate this & put an end to innocent people getting conned. I could provide more details like name of operators etc on request.

Hello,

I was trying to Book a cylinder from Sunday (Emergency Service Available on Holidays), but there was no response to my calls till today (Tuesday - 1645 IST), they deliver the cylinder after 15 days from booking date, now I have lost 3 days just to book the cylinder.
Can some on really look in to this and help all the consumers of Harikrishna Gas agency.

Girish

DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.

MY CONSUMER NO IS 12821. AGENCY IS BHARAT GAS AGENCY, Tirunelveli
HERE, WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 14/10/2008
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR DAILY
REMINDERS TILL TODAY i.e. 25/10/2008.
PLZ LET US KNOW, HOW CAN WE CONTINUE THE RELATIONSHIP WITH YOU IF WE ARE NOT GETTING PROPER SERVICE FROM YOUR SIDE AND NOT EVEN PROPER REPLY ON PHONES. THE BEHAVIOUR OF YOUR EMPLOYEES WITH US IS WORST.

Tamilnad Govt has announced that producing of Ration Cards in person is not required for refill of LPG for domestic consumers.

"Ration Cards should not be insisted upon by LPG distributors in future" - Tamilnadu Government's commissioner for Civil Supplies stated on Sep 12, 2008 vide The Hindu dated on Sep 13, 2008 published from Chennai in the first page itself.
Still, the dealers of BPCL in Chennai insisted on ration cards for refilling and denying the supply for bookings.

Except in Tamilnadu, nowhere, Ration cards are insisted for refilling in India.

Will BPCL authorities take action and instruct to their dealers on this to follow the Govt rule?

My name is Subhash Chandra Dubey and i am customer of Bharat gas in Rathi gas agency.



Address of this agency is -

"RATHI GAS SERVICE

OLD DHER SHAH SURI ROAD NEAR SARAI KHWAJA FARIDABAD"



And godown address is - "VILLAGE PUWAI, FARIDABAD"



My customer id is - 776407



I have booked my gas through phone on 22/10/2008 in rathi gas agency.

The incharge / assitant of godown (rathi gas agency) is Mr. Pawan kumar.

At 24/10/2008 morning at 6'o clock I gone at godown .
So many people are also stand there in line for waiting their number.
I was gone there and start waiting for come-out my number. At 8'o clock the godown was opened and they start distributing the gas cylinder to the people those who are in line.

Approx 80 people are there in line after distributing the gas to 40 people they stop distributing the gas cylinder and mr pawan told for rest people to submit there cards and come tomorrow for gas cylinder because cylinder are finished.



After this thing they load there 4 tempo (200-250 cylinder) and send them to deliver the cylinder in sector areas. But the Main thing is that he gave 20-25 cylinder to a private dealer of that local area without any receipt and number.




Its not only first time with me even it happened time to time with every customer of rathi gas agency.
And if we will wait for the vendor service then its not sure that when you can get your cylinder because so many time I was waiting for them they took 20-20 days and they haven’t drop the cylinder at home.



Kindly take immediate action and inform me as soon as possible.





With thanks

Subhash Chandra dubey

[protected], [protected]

Dear Sir

I am writing to complain about our city gas agency named as Ahmedgarh gas agency.Firstly, we have to wait for days when we have to book the cylinder & moreover the owner of the agency act as a dictator when anybody complain about their services they started abusing and using rough words and threat the public if anybody complain about them he would stop their service.
Secondly, the terrible distribution system of this agency.You will be surprised to know that their are several villages which are attached to this agency along with our city and inspite of providing good distribution system we have to wait in a very long queqe which is approx. 1km long.everybody have to go for thier jobs but to take the delivery they have to miss their half day.Moreover the selling of cylinder in black is very highin our city.
I request you on behalf of my city residents to please look seriouly into the matter and ensure the public the good services in future.Hope for a positive reply soon.

Thanking You,

City Residents
Ahmedgarh
Dist. sangrur
punjab

Consumer No. 10464
Distributor Code: C. C. 611712
Distributor Name: PRATEEK ENTERPRISES, BANASWADI, BANGALORE.

On 18.09.2008 I booked for a replacement gas cylinder under wait list no. 10217. After several reminders over the phone, Gas cylinder was delivered on 03.10.2008, after 16 days on 03.10.2008. Their promised deliver time was 10 days and I went to the agency to clarify when I can book the bext cylinder. Staff informed me that I can book for a repklacement cylinder after 21 days from delivery date.

Today I called them to book for a replacement cylinder and I was told that the booking can be made only after 25 days from the date of delivery. This is disgusting and it is not my fault that the cylinder was delivered after 16 days of booking.

This is the second time that I am complaining about Prateek Enterprises and Bharat Gas, although promised to improve the efficiency of the agency has done nothing and several customers are disatisfied with the agency. I request you to check and see that the deliveries are made witin the promised dates,

When Indane has a delivery period 2-3 days I wonder what is wrong with Bharat Gas with a delivery period of 16 days.

Awaiting your reply.

Best regards.

Marykutty John

i have a complaint against preeti gas agency nabha that they r not returning the regulator and as well as not picking the phone.So i had a great leakage of cylinder but no soloution for it, then they said send back it but the cylinder was leaking profusly so i had to keep it on the roof