[Resolved]  Bharat Gas, Sunil Gas Agency Bhandup (West) — Rude And Arrogant Behaviour

Today i.e. 7/11/2008 when I called to book our cylinder Mr. Parmar who attended my call told me that his agency person will come to our place after 2 days for verification and checking of gas pipe and if the gas pipeline is damaged they will replace our gas pipe for that we have to pay Rs.140 and also we have to pay Rs.40 for verification. When I ask him why you are charging verification charges, verification is done for companies information purpose to update your data then why you are demanding money then he said very arrogantly that if you do not want verification then in future if some problem occurs we are not responsible for that.
I would like to know whether your company is really not responsible by just saying the above words if so please give me this in writing.
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Aug 14, 2020
Complaint marked as Resolved 
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since i don't'e extra cylinder & i take once in 6 months i requested them to deliver immeidately, which they refused adamently - by absuing me. they should consider who take frequently / very late and who do not have any additional they shd give consideration. They don't know how to treat the customer & shd learn pr very badly. they are getting salary from our tax money, which they forgot - no manners to treat anyone
Dear Sir

This is regarding the behavour & attitude of employee of Sunil Gas Agency.
This behavour can be seen at any time. Most of the time when we call for booking of new Gas Cyliender nobody picks up the calls and then after somebody picks up with no answer.

Kindly look into the issue & take some serious actions angainst this issue

Counsumer No. 01367
Name: Mrudula Nikam
Bhundup
I agree, Sunil Gas Agency, has also stopped delivering cylinders. They say there is acute shortage and it takes 15-20 days. Inspite of waiting for 25 days, there still claim there is a backlog of 5-6 days. Their staff encourage you to take on spot delivery from their godown. How's that? If there is actual shortage, how come cylinders are available at their godown, whereas they refuse to deliver the same to you citing reasons for shortage?

Rishi Gupta
what the hell the service of sunil gas agency!!!

the mama who came at our places had given us 4 landline numbers of sunil gas agency...
but none of the said numbers are working from last 2 days...
i m so frustrated abt their service, what to say...

pls arrange for some online booking of cylinders .so that we work class people atleast book it online instaead of putting our cell dialing stupidly...

pls work on it, improve ur service in the quality manner..best of luck...
I have been calling Sunil Gas agency since last 8 days, they are giving excuse to deliver, Since i have requested them that i have only single sylender but they dont consider consumers request, and asked us to wait for another one week to get it delivered, how come they take 15 days for delivery, We have seen some unauthoried people get cylenders within 2-3 days, because just they pay (bribe) excess amount and sell them in balck...
my humble request you to look into the matter and provide us good service..

Manoj Wagh
Bhandup
I am trying to call the Sunil gas services since morning, no body is picking the phone or busy

Kindly look into the issue & take some serious actions against this issue

Or provide facility to book cylinder online so we can get receipt of booking i.e Acknowledgment after booking of Gas cylinder



Shyamoli
Bhandup
I m trying to call sunil gas agency since last 2 days, that call lines are busy continuosly..
pick up the phone yar... What are u doing there????
I have been calling Sunil Gas agency since last 8 days, that call lines are busy continuosly..
I have book cyllender 1 month before,
one delivery person sanjay who come at our home last week and ask for book, he wrote something into that book and said your cyllender will come shortly, i am taking your empty cyllender as truck is going within 30 minutes, we belive him as he came usually at our home to deliver cyllender,
but he not come yet, we tried call on his cell number and office landline, but his cell number is switched off and office landline are busy continuosly.

what the hell is sunil gas service.

Ajit Naik.
Bhandup
this is third time in three months instead of booking forgas 20days prior i have not recived cylinder i have to go and collect from agency. reason given that delivery man (Mr. sheetaram.)couldnot found adress.but same person is delivaring on same adress for many years. how suddenly he is not able to find the same address. but when i go to the agency they say first it has been delivered. but when i tellthem that i have not recived. i think there is some false play going on . please take notice and do the needfull.this is causing lot of inconvieniance.
The Delivery Boy of Cylinder Everytime Demanding extra money.
Please start online payment system so it will be easy for us to make payment& also this rediculas things get stop.
A mechanic came to home to fit cylinder in regulator as we cud not, did it.[Its free service]
This Mr Shrishupal [mechanic] scared us of gas leak from a pipe which is 16 months old, we agreed to change.
He put 2.5 meter pipe and charged 1100/- rupees n put old pipe in his bag.
When I asked him to show old pipe, it was only 1.5 meter costing only 190/- rupees + 250 rupees of his visiting charges.. so I demanded him to change to 1.5 meter instead of 2.5 which cost 3 times..
Mr Shrishupal made excuses of manipulation, charged 800 /rupees and left..

Now a days, all gas pipe mechanic scares you for pipe leak to some burner issues, comes for x problem, recommends y and invariably takes[protected] rupees for some or other things and noway to verify..

Same experience of neibour with HP gas before one week
I dont understand why they dont pick up the phone. Incase we need any help there is no proper nos. They dont understand the urgency of their customers.consumer no. 07139

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