[Resolved]  Bharat Petroleum — Gas agencies

Bharat Petroleum Corp ltd — No complaint register...poor man handling.

The BPCL manager at PUSHPANJALI, Vasant kunj, ND-70 is never available, Upon asking many times, no complaint register was provided, staff members dont know the basic courteous skills, Dedicated wind shield cleaners can never be located, everyone tries to pass on the work to one another, Is this what we are paying for????????

Bharat petroleum corp ltd. — poor service--Denial of complaint book

This complaint is in regards to the poor facilities provided at BPCL-PUSHPANJALI, Nelson mandela Marg, Vasant kunj-70...Staff members are not at all customer friendly, this is an ongoing issue now, everytime we ask for a complaint book, we get nothing but excuses, this time an un-educated man called himself as manager, who was not even dressed up appropriately, refused to provide the complaint register, when asked for the batch number of the petrol pump, he had no clue of what it is. Considering the person not as a manager, manager is never available, please check as this is not the service we pay for.

Contact number of petrol pump[protected]

fuel gas — dealer deny to supply

sir
i am a consumer of your gass vide consumer no 606748 under dealer of jaydeb gass luwis road samantray pur having dealer id 300620 since 2006 we collect the gass from his end but today the dealer told that he cant give due to some area distribution problem & he told to change the container from HP to Indane & never told me the dealer of that side where i am staying now i am help less though i have no other alternative i cant manage my coking
Therefore irequest to consider my case and arange an alternative for an coustmer like me
your eairly action to this matte is highly socliciated

Thanking you yours

M K Acharya

I am Zahida from new Delhi,There is is gas agency -Rohit gas agency,142,first floor shiva market madhuban chowk,pitam pura delhi.They are black stock broker of gas cylender,this agency issued by BPCL but agency staff are very very rude to people they always denied to take a booking of cylender at first time and they are doing black marketing of gas.When I reach agency office to give a request of my address change so the staff of agency denied to change my address into there record and all of the staff scolded me and abused me,when I said that if you will not change my address so I will go to the the consumer court.One lady was sitting over there said to me that do whatever you like to do we have many politician connection and you can not do any thing and our agency can't be terminated whether we black market the gas and you can't prove it and we will not change your address,in future we will book cylender on your consumer number and black marketed your cylender ok if you can do something so do it,we do not bother.
Kindly help me in this regard and enquer about the same and take neccessary and urgent action against the said agency.I am waiting for your possitive reply.Reply soon and give me the suggetion for future that from where i get the cylender for the next month.

Iam a consumer of mohan gas(BPCL)ALWAR.(RAJASTHAN)MY CONSUMER NO IS 701314.Home delivery service of Mohan Gas is unsatisfactory since last one year.Ibooked my cylender after 21days of last delivery on dated 05.04.2008.But after so many requist Iam not yet received cylender.I requist you to give proper instruction for regular and timely delivery.

Dear Sir,

This is regarding the barath gas conection non-availability in my native place, though i have transferd the connection to my native place on this month (banglaore to calicut-Koyilandy ) they are not ready to give the connection even after i have produced the transfer certificate, the concerd people are telling we dont give the connection from our place as we have as strict rule from BPCL that whe should not give the connection with in 5 Km and i should contact the dealer who are next to your house and according to this agency(Thengil Agency-Koyilandy) i went and tolk to Atholi it our nearest place where whe have IOC dealer but they are also noty ready to give the conncetion as they have alos got the strict instruction from IOC they should not give the connection except IOC. so i am in dilemma as i this are all public sector why cant they give connection to the customer has got all relevant documents and where do i get proper justice? and whome do i have to meet to get the connection? these are my questions.

i expecting a valuable reply from you in this regard

sunil. Km

Those are generally dealers and not company officials and sometimes they behave that way. and truely they wont give u the register too for complaint. best place to compain is shoot a mail to the company directly and company will take care of the dealer. BPCL grivience officer detail can be found on the company website www.bharatpetroleum.in.

I am a complanant myself. The government has raised the price of petrol from tonight 12.00 that is 4-6-08 midnight. But the dealer has stoppes selling petrol on the NO STOCK pretext. Is this fair business?

sanjay biswas
power house road
rourkela

I stay in Mira rd (Thane district). there is only one gas agency . inspite of repeated follow up with them for new connection they say that it has not yet started. when i told them it has come in paper to give the new connection they told they have not yet received the letter from above. and when asked them how much it would cost they said for one cylinder it would be 4500/- which is very high for 5500 2 cylinder are available at other places.
please help me out

I am abharat gas consumer of district NAYAGARH, ORISSA. Only one LPG distributor is available here that is bharat gas. Since one year it is very difficult to get a sylinder. We have to stand 3 times in a queue from 6:30am to 10:30 am from the day of booking. Sometimes we have to wait for 10-15 days from the date of booking. The consumers of our area are facing a lot of problem to get a cylinder. So please kindly consinder our problem.

I am K. Satyanarayana from Hyderabad working as a Lecturer in Govt college., There is is gas agency -Prakash gas agency, Boduppal, near Uppal, Hyderabda-39 . Our Gas consumer number is 1411 we are 25 years old custtomer. They are black stock broker of gas cylender, this agency issued by BPCL but agency staff are very very rude to people they always denied to take a booking of cylinder at first time and they are doing black marketing of gas. When we call up on this Phone number [protected] to book gas at first time they say your gas is booked and getting the line is too hard we need to spent more than an hour to book the gas for refilled cylinder and we are waiting for cylinder it is not arrived yet we have booked one month ago, this not happens for a month or so this is the same thing happening for us every month. every month we need to starve because even after booking gas for refilled cylinder we will not receive it even after one month.



Actually gas dealers they take more money from the people who has not booked the gas, if a gas cylinder is given for Rs.300 normally for those who have not booked for them they sell the gas at Rs.500. we are sure about this because our neighbours take the bharat gas in this way only.


I would request necessary action regarding this.

Please Note that we do not have gas from past one week ( we booked gas one moth ago) and every month we book the gas and wait for it for than one month for refilled cylinder. Hope you can understand how frustrating it is.

I want to bring to the notice of public that, Sri Gopal Service Station, R.p. Road, Secunderabad-500003 { phone no., o4o[protected] ] who are dealers of Bharat Petroleum products, is run by staff who are crooks and leave no opportunity to overcharge and short-supply fuel to the customers. Many complaints to the owners of the petrol pump has not yielded any results and the situation is same. As I own a scooter and in emergency situations only I go to the above pump to buy petrol. Every time the salesman charges 2-3 rupees more per litre, when we adamently ask the salesman refunds the change. The quality of the petrol is also not pure. It is high time that the concerned authorities take stern action against the owners of the above petrol pump.

prakash gass agency — refuse to give the cylinder refill

dear sir

my consummer no is 1044 it is in the name of my father Mr. V.P.Vincent and ever since his dimiss in 97 we are getting the cyclinder refills .Myself and my brother and mummy are stying in the same door no. in each floor sepraterly and the mother<s name is included in my ration card at that time but her name is now deleated and she is staying seperately the gass agency refuse to give as we are all in the same premisses. since she is aged person and leaveing seperately kindly let me know the procedure to change the name of my father to his wife kindly let us know the procedure.

your earliest action will be apperaciated


rgds

ernest

Dear ir,

I would like to draw your kind attention towards the fact that at Bharat petroleum petrol pump i.e. DURGA PRASAD KANTA PRASAD SHERKOT ROAD Dhampur at distt.Bijnore(u.p.) is not
giving me the points in my petrol card because of yhs I am having a big problem.
Please tell me the solution .

Dear Sir,


I would like to draw your kind attention towards the fact that at Bharat petroleum petrol pump i.e. DURGA PRASAD KANTA PRASAD SHERKOT ROAD Dhampur at distt.Bijnore(u.p.) is not
giving me the points in my petrol card because of yhs I am having a big problem.
Please tell me the solution .

Sir. iam intersted in ur gas dealership in my area please give me the details
thanking u sir
s.anand
town shadnagar 509216
dist mahabubnagar
AP
phone [protected]

i stay in nacharam .Our Gas consumer number is 26271 and When we call up on this Phone numbers [protected], 27204196, 27205127 to book gas they will not lift the phone.or else they will not give response im trying since 5 days please do the needful. any other facilty is there to book the gas.

i stay in nacharam .Our Gas consumer number is 26271 and When we call up on this Phone numbers [protected], 27204196, 27205127 to book gas they will not lift the phone.or else they will not give response im trying since 5 days please do the needful. any other facilty is there to book the gas.

Dear sir,
i laxman kumar sharma is compliant to local gas agencies. this agencies is use for a frod connsctions for my name and id. so that please my compliant is registor and action is local gas agencies, gas agencies is name shivam gas agencies, sadabad distt-mahamayanagar, u.p.
yours faithfully
pt. laxman kumar sharma
gali panditan, sadabad,
ph [protected]
u.p.

i was transferred from goa to mumbai .as i did not submit my papers at the previous gas agency Goa Gas Vasco Da Gama due to ignorance, It is now virtually impossible to go back to Goa with empty cylinder and regulator and get the connection transferred in my name to Mumbai . These outdated rules prevent a consumer to stick to one company. I n the era of open economy it should be the gas agency which should help out the consumers and not the other way around . Talking about the rules, openly gas cylinders are sold in black for Rs 200/- i[censored] grease the palms of the delivery boy.