[Resolved] Bharat Petroleum — DELAY IN SUPPLY OF LPG CYLINDERS

hemantkumar1984

from Kolkata, West Bengal

Address:

Sri Ganganagar, Rajasthan

Dear Concern,
I am a regular consumer of Bhrat Gas LPG distributor M/s Sriganganagar Gas Agency, vide consumer no-1277 at Sriganganagar (Rajasthan). I had made a booking for refilling of LPG cylinder to my LPG distributor Sriganganagar Gas Agency on[protected] on 1:57 PM by phone . I was asked that refilling cylinder will be delivered next days from the date of booking. But it is yet to be delivered.

I have called to the agency in the absence of non delivery of the LPG refilling cylinder,The distributor agency again assured me that it will be delivered tomorrow , I had been assured that it will be delivered tomorrow or day after tomorrow. But the same was not delivered. Again I approached to the distributor. The distributor agency again assured me that it will be delivered tomorrow, but delivery of the cylinder not happened.

Again I called to distributor/agency today on[protected] in the morning, again, he is given reply delivery person is going for delivery in your area but when he was not reached till noon I again called him and now he told me that delivery person is sitting here and after some time he will going and when he was not reached after 1 hour I called again him and this time I was shocked when agency person told me that delivery person is on leave
It has already passed more than 47 days when the last refilled LPG cylinder delivered ( Last Refil Dt.13.03.2013) and passed 07 days when the booking was made. As per Bharat Gas LPG norms, there should be at least 21 days gap from the last delivery for new booking. So, what should I do at this juncture?
This is not the first time it happened, rather this Is the regular practice of disbutor/agency to harras LPG consumer.
I have been running from pillars to post for getting delivery of LPG refilling cylinder fro agency.
So, I want to draw your kind attention/intervention in this context and stern action to be taken to get it solved.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Manish J

from Jaipur, Rajasthan

Sir, My BPCL Supplier is Gulab Gas Agency, Gandhi Path, Vaishali Nagar, Jaipur. I have booked my Gas for refilling in last week of March and till now i.e.9th May I have not received my cylinder. I have called them several times but they never pick up their phones, even I have visited twice for my cylinder but still they are not responding. Many times I have complained regarding less gas in cylinder and broken seal, but all the time the delivery man don't allow us to check the seal and before delivering he immediately pull off the seal and shows as if the seal was packed.

If we return the cylinder saying less weight and he never returns before 10-12 days and after 2-3 reminders to gas agency. You have implied rule of booking after 21 days of delivery, then why you have not created any rule for delivering the cylinder in stipulated time after the delivery gets due.

revathy11260

from Chennai, Tamil Nadu

LPG Cylinder — Delaying the supply of Cylinder

Am a regular Costumer of Indian Oil LPG gas.
This to inform you that, the srevice in our area is not proper and there is unwanted response from the supplier.

The problem is :
I have booked the gas cyclinder on 7th may 2011 (saturday) through sms service.

I got the message from the supplier on 17th may 2011 (Tuesady) at 20:10:24 pm. that, Your cylinder will be delivered shortly.

but, after some days, On 20th may 2011 (Friday) on 15:11:22pm that, I got a message that -
Your Cylinder has been delivered against your refill.

(Details i got from the supplier tp my phone : Booking number : 202463 ; Cash Memo : 1942
My costumer number : S.RAMAMOORTHY - 9830 My ph num : [protected])

Still today, i dint get the cylinder to my home. I called them and asked about this problem, they are saying that,

"THEY CANT COME TO OUR AREA FOR 1 CYLINDER ONLY FOR YOU. THEY OLD HARSHLY THAT, THEY WILL COME ONLY WHEN MINIMUM OF 20 CYLINDER IS TO DELIVERED".

I CALLED THEM TODAY ABOUT THIS MATTER , THEY TOLD THAT, THERE IS NO VENDORS FOR OUR AREA SO, THEY TOLD TO COME AND TAKE THE CYLINDER ON OUR OWN. ORELSE THEY WILL DELIVER THE CYLINDER NEXT WEEK.
BUT, I DONT HAVE CYLINDER IN MY HOME .

So, i kindly request you to take action against this issue.

Here are the details of the supplier :
Mr. Babu
TUCS
Venkatapuram,
Ambattur, Chennai-600053

rajendran.g

from Bengaluru, Karnataka

Sir,

My Customer No . 17177 I am Booking on[protected] and booking no is 2737
I am daily call me to gas service today delivery but still day no delivery. In gas angency office staff is not resonsible please take action.

Regards
Rajendran.G
[protected]
email : [protected]@yahoo.co.in

GAS Service : Sree Venkateswara Gas Service, GOrimedu, Salem - 636 008, 2400060, 2400660, 2402560

pnvk

from Hyderabad, Telangana

BPCL LPG — Irregularities in LPG supply

The Consumers of BPCL LPG are put to much harassment by the dealer. The dealer insists upon buying gas stoves
and other appliances as a precondition for new connections.The customers are made to wait for 7 to days for getting
refills. Bill are not issued to customers so as to avoid evidence and consumer court litigations. The request of additional cylinders are not entertained. A surpise check by BPCL officials will bring more irreulairities to light regarding
the diversion of domestic cylinders for uninteded sourcecs. The frustration of hapless customers will sonn find
expressions

Mr. Ismail A. GAni

from Mumbai, Maharashtra

There has been no improvement in the services of delivery of LPG Cylinder by Vinayak Gas Service, Distributor Code;-110907, LPG cylinder has not yet been delivered at my home despite booking it telegraphically. My consumer no. is 162204. Also the cylinder delivered last time didn't have appropriate volume as it exhausted so early. Right now we are unable to cook anything due to non availability of LPG. Kindly direct the concerned person to help me out and deliver the LPG Cylinder today at my home. Please this, I have received a SMS from BPCLPG on19.8.13, stating that your booking no.59477122 LPG cylinder was delivered on 17.8.13, all false SMS I had received. And Vinayak Gas Service, , Distributor Code;-110907, staff never speak properly on phone many times

Sthitipragnya Sabat

from Mumbai, Maharashtra

Bharat Gas — Gas no-387809026 is not delivered.

Gas book no[protected] was booked at the date 6th april is not delivered till now.please deliver it immediately.

smuskan

from Delhi, Delhi

non delivery of cylinder at home

inspite of submitting all ten necessary documents we are not getting our cylinder delivered at home.they are not even entering the records in my consumer account.they are not providing sv voucher and billing receipt.

Ankit Agarwal121

from Agra, Uttar Pradesh

sort weighted lpg cylinder

our ORNo; 1158000 Dated 29/11/14 CMNo: 210254 Cons No: 4792 Dgcc No: 10674960 Mr. Ankit Agarwal Address 22/40langre ki chowki masta ki Bagichi Agra pin: 282004 LPGID:[protected]

amrit0

from Adampur, Punjab