[Resolved] Bharat Sanchar Nigam Limited, Ap Telecom Circle — Poor Customer Service
MMURALI SUDHAKAR SISTLA
Sir, My phone number is[protected]. Daily I interact with the Public Grievance Cell of BSNL, AP Telecom Circle. I lodge complaints on behalf of others at their request. I send feedbacks and emails to the officials related to their bad services. The customer care of PG Cell is very very poor. Even if we pose the grievance upto the level of Chief General Manager, Director/Operations, Chairman & Manaing Director including Ministry of Communications, New Delhi no one cares to attend/respond for days/weeks together. We do not even get courtesy response from BSNL. The services are so horrible mainly the customer care. Even if we pose our grievance in the Press Media, no one cares to respond from BSNL. Public Relations Wing of BSNL is so horrible. Even if the phone goes dead for months together, they do not give rebate in the rent but promptly sends the bills. They have to improve their Customer Care to survive in this competitive world.
Complaint marked as Resolved 2020-08-14 00:02:39