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[Resolved]  Bharat Sanchar Nigam Limited, Bhopal — Complaint Booking 198 or 1500 not working for many days

BSNL is a lousy telephone provider. Do not ever get a new phone from BSNL. These government elephant is no fu.... good.

My phone goes bad regularly. Phone 2494380 in Bhopal. The fault booking 198 is not working. 1500 is also not working. I do not know how these get away by providing such awful service.

When I give full details and telephone number the automated voice asks me to confirm by pressing 1 or 2. When I press either of the two IT SAYS NOT VALID INPUT. What a stupid system, it asks for 1 or 2 when you press the same "IT SAYS INVALID INPUT"

I am sure I am not doing anything wrong but the fault booking system is not working correctly.

When you go to the website of BSNL to make complaint they want users to regsiter first. Do they think people will not abuse them online when they give bad services? They have a system where you can not register compaint without PAN number. Dont you think it is funny. Do they think they can avoid people's reactions for bad service in this way by making the complaint process difficult?

What kind of stupid goverment elephant this BSNL is. I feel like wretching their phones away and throw them on the street and kick them in the butt for the life. But unfornutely I am using the numbers for long.

Number portability should also be provided on land line phones so that people can save themselves from such unscruplous service providers.

Remember what I am saying, never in your life take a telephone from BSNL

May god send these stupid fu..... to hell.
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Aug 14, 2020
Complaint marked as Resolved 
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Bharat Sanchar Nigam Limited, BHOPAL
Posted:[protected] by I Hate BSNL

Complaint Booking 198 or 1500 not working for many days
BSNL is a lousy telephone provider. Do not ever get a new phone from BSNL. These government elephant is no fu... good.

My phone goes bad regularly. Phone 2494380 in Bhopal. The fault booking 198 is not working. 1500 is also not working. I do not know how these get away by providing such awful service.

When I give full details and telephone number the automated voice asks me to confirm by pressing 1 or 2. When I press either of the two IT SAYS NOT VALID INPUT. What a stupid system, it asks for 1 or 2 when you press the same "IT SAYS INVALID INPUT"

I am sure I am not doing anything wrong but the fault booking system is not working correctly.

When you go to the website of BSNL to make complaint they want users to regsiter first. Do they think people will not abuse them online when they give bad services? They have a system where you can not register compaint without PAN number. Dont you think it is funny. Do they think they can avoid people's reactions for bad service in this way by making the complaint process difficult?

What kind of stupid goverment elephant this BSNL is. I feel like wretching their phones away and throw them on the street and kick them in the butt for the life. But unfornutely I am using the numbers for long.

Number portability should also be provided on land line phones so that people can save themselves from such unscruplous service providers.

Remember what I am saying, never in your life take a telephone from BSNL

May god send these stupid fu... to hell.
my t.no is[protected] is dead before two days plz send your line man.

date 05/08/10
To
General Manager (Telecom)
BSNL
TT Nagar
Bhopal

Sub Grave irregularities in the telephone (no. 2689230) billing and thereby harassing the consumer – regarding.

Sir,
The following facts I am putting before you for your kind perusal and needful action.
1. This phone[protected] is frequently goes out of order and remains unattended for longer duration. We are putting all our efforts for getting it in order but telephone department takes weeks or sometimes months together in rectification. You can check the previous record of one year at your good office to confirm the statement.
2. In addition, the billing of this telephone has been highly irregular for the last 3 – 4 months. In one month it is zero while in another highly excess and irregular billing is done.
3. I would like to inform you, herewith, that this is an official phone (Govt. of India) and as per Government Rules I am entitled to Rs.1500/- per month reimbursement for the official telephone at my disposal. In case there is an excess amount in one month and less than 1500 in another, this can be adjusted. The actual amount is reimbursed by the office if bill is less than Rs1500 while in case of excess billing only Rs 1500 are reimbursed and rest has to be paid by consumer from his own pocket.
4. Usually telephone bill is released monthly, however, for the last six month there have been many irregularities in the bills. For example, the bill amount for the month of October was Rs.1173 (which does not include the call charges) and Rs 1799 for the month of November (which include the call charges of two months, i.e. October and November). After taking call details from the telephone department, it has come into notice that the bill of November includes the call charges from 26 September 2012 to 30 November 2012 while bills for the month of September (Rs. 759/-) and October (Rs.1173/-) has already being paid. It is pertinent to mention here that this is not the first time the department has committed mistake. The bill for the month of July and August was also combined.
5. Had the call charges of each month been billed in respective month then billing amount would be less than Rs. 1500 in each month. But telephone department did not do so. They are so careless and hardly bother about consumers’ problem. The department is committing mistake and generating wrong bills. For correction, we have been wandering around the telephone office but no like to hear me. When we discussed the issue with telephone authorities over phone they used to give another telephone number of some other officer and a queue of officers is there for discussion without solution of the problem. I don’t know who is responsible for such silly mistake and I am being harassed for none of my fault. It is highly painful to tell you that sometimes we feel that having BSNL telephone in curse for us.
It is, therefore, requested that kindly stop the harassment of consumer and please instruct the concerned person for immediate action, otherwise we shall be forced to move consumer forum.
Thanking you

Yours faithfully


Arvind K. Shukla

Copy: DGM (finance), BSNL telphone
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i port my bsnl prepaid to post paid, but after 3 days i still i m not able to activate my new sim due their stupid 1503 no which is always busy i tried complete day but these bustard service is only provided by bsnl my mo [protected]
My land line is dead for last 1 year no body is listening to my complaint.That is why bsnl is struggling.who will take new conection [protected]
To
General Manager (Telecom)
BSNL
TT Nagar
Bhopal
sub-problem of land line phone no[protected]
R/Sir
sir i am suffering from havy noice and disterbance due to incoming and out going call.since one and half year .
sir i complain my phone so many times but it is not resolved .
sir i frested my phone
sir i need your help.
thanks
mohit kumar dongre
[protected]
[protected]
our land line no. is[protected] is out of order last 03/05/2016 comp. no.is [protected], I personally contact on exchange office but always says cable falt specially msg receive staff dinesh utwal is solve prob.but nobody come house and check again contact office mr.dubey assure on 14/05/16 one or two days we solve but result is zero therefore i talk to SDO on mobile [protected] on 18/05/16 after-that he is general reply that cable problem .this is u r service, i know my complaint is no meaningful but this last way to inform you. without hope my mob [protected].
I have unlimited BB plan from BSNL Bhopal but the same is not working for the last few months. I had lodged complaint during Aug 2016 at 1500, but they closed it without resolving it. I was away from Bhopal for quite a few days and I once again lodged complaint on 25/09/2016 vide number [protected] and I have been calling toll Free number 1500 on every alternative day.I feel totally fed up as BSNL is not at all bothered to resolve the issue.

My phone number is[protected]. It is a very old number with me and I am not able to change it because of its availability in my known circle.

I can only look forward to these Government sector employees to provide some solution to the problem with my connection.

R K Bhardwaj
[protected]
Complaint no [protected] registered on 25/09/2016. No redressal so far.

R K Bhardwaj
113, Chhatrapati Shivaji Colony
Chuna Bharti, Bhopal

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    Bharat Sanchar Nigam [BSNL]
    Customer Care Service
    Customer satisfaction rating
    41%
    Complaints
    14475
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    5985
    Bharat Sanchar Nigam [BSNL] Phone
    +91 80 2213 3200
    +91 11 2332 7117
    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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