Airtel Complaints & Reviews

pl deactivate wap service on mobile no.[protected]. I already contact to customer care executive for last 5 days but they didn't response .Wap service is not useful for me so please Unsubscribe my wap service on above number today only
Thanking you...

I have been using Airtel postpaid connection for more than a year and after every month or two, I was charged unnecessarily Clip Charges of Rs. 50. I raised many complaints in this regard, but nobody cared.
For past four months, I am being charged at a different rate plan. I have been raising complaints/ sending emails to them everyday since Feb., 2009 and infact I have a long list of complaint nos. which nobody bothered to resolve. In the month of March, I got a call from Airtel saying that I will be getting a waiver of Rs. 500 for all this mess, but till date I have not got any waiver. I did not pay my mobile bill for the month of April (which was Rs. 290) assuming that I am getting a waiver of Rs. 500 and hence I did not need to pay the bill. Now they have disconnected my number and when I talked to customer care people they are saying that it is disconnected because of non-payment of bill. I don't understand when I am getting a waiver of Rs. 500, why should I pay a bill of Rs 290. Same thing happened with my wife as well. I don't know whether Airtel has found some new ways to cheat the customers. There services have become really bad. Now, I advise everybody to think twice before taking Airtel connection, because they are big cheaters. It has happened with many of my friends also.

Respected Sir/Madam

This is regardig and illegal construction of a mobile tower in a residential area by Airtel Mobile Company,
We have even filed a case in the court and while the case in in court the owner of the house is doing the construction, he is least bothered about the case, now being court vacation he is doing all this work. We have tried to stop the work by the muncipal authorites but he will stop for the movement after they leave the place he will again get into work. He has kept the generator on second floor violating rules.
The tower is being constructed on the second floor of the building which is not strong and it is sorrounded by houses, there is a school nearby, two temples, one mosque. After knowing about the ill effects of mobile tower radiation we have opposed the construction. The owner of the building says I am constructiong tower on my building what is your problem. Our house is an old building which is tiled house and we dont have any other place to go. The owner of the building has got own house and property in a place 8 kms away from our town. Please help us.
Rashmi Vanajan

I have been receiving sms stating my airtel mobile bill is sent but till now not yet received. Please arrange to send bill through email / to my postal address / let me know how to take it on web.

My address.

G. VENKATESAN
#104, NELAGADARANAHALLI,
NAGASANDRA POST,
BANGALORE - 560 073.
KARNATAKA. INDIA.
MOBILE. [protected]

respected sir/mam,
my mobile no is [protected] and having a airtel postpaid connection . my plan is RVCG and I want my bill details during 4th April - 6th May. so please send my bill details on my email i.e. [protected]@rediffmail.com and also tell why your customer care no. is not working properly because the cant receive our quieries and they cant give positive feedback to me.

Dear all,

I am using the corporate cug connection for last three and half years under plan of rs.299/-. Now i have given a request for change of plan the same has been rejected by airtel team. Please find the case details below.

One of my friend told there is a 249 plan is going on in airtel, then immediately (Last two months back) i called customer care 121 they told me to visit our nearest branch or visit splendi towers in begampet along with id so that they will change the plan. Then after one month i have visited splendi towers in begampet, i have spoken to one lady she told me their systems are not working right now, she informed me to visit their branch after 16th because there is system down. Then asked to take a request for change plan she advice me to sumit id card and company pay slip. After 16th. Again i visited their branch along with id card and pay slip, they told to pay whatever outsanding amount on that date and deposit of rs.500/-, on the same day i have paid the amount they have given receipts also. They informed me your request will be executed after 15 days automaticllay. 11th of may one lady call back to stating that your request has been denied, she told me you are using cug connection due to this for change of plan you need to submit company letter head for change of plan.

Again on the same day i have given online complaint for the same they called back to me today stating that your request has been denied. I am fustrated now i have informed them to cancel the connection then they told me to submit the company letter head stating that " please cancel the my post paid connection" is it possible to provide the company letter head these type of small issues. If they want my address proof of any other thing i will sumit, it is not possible to provide the company letter head

This is the very very very poor service given by airtel, in the front office has know newledge about the product.

Why they have not informed me all the formalaties when i visited their branch.
Try to resolve my issue asap

Cell no.
[protected]
Gopi. Kolluri.

Dear Sir,
I had recharged my account with Rs.250 Voucher about 8days ago.And I had got the message that my account is valid till 13 July, 2009.But when i got a topup of kids Plus for Rs25 about five days ago.I got a sms from TA-DTH that my account balance is in negative so i should recharge it.And today morning it got suspended.I am surprised why my my account has been suspended though it was recharged a week ago.
I look foraward to hearing from you soon.
Anand Kumar Mandhian
Cust ID [protected]

i was using postpaid connection . the bill was maded as follows.

1) Plan :399 new India roming
Call/min for STD: 50 ps

Example Number:[protected]

Call changed----
Expected 12 min -6:00
11:45 -----6:00 (correctl)
00:00:46
expected : 50 ps
Actual:1:00
000:00:08
expected : 50 ps
Actual:1:00

Thanks,
Kanna

Dear Sir,



I did not receive any satisfactorily reply from the Airtel on the same and requesting you to please look in the details and provide the resolution.


I am mentioning complete details of the persons I have interacted with in the Airtel Customer care regarding this issue:


· 21-March-2009 with Mubashir: I inquired about the International roaming rates in the USA; and also asked for any plan Airtel has to save on my International roaming outgoing Call rates. He informed me to use the Airtel Prepaid WCC (World Calling Card) to make any calls to save on my international roaming.

::: This clearly mentions my intention o[censored]sing my cell phone in the USA for which the resolution was to use the Airtel WCC to make any calls while on international roaming.



On 30th April I received an SMS that my usage is Rs 7076 and make payment as this amount is near my usage limit.



· 2-April -2009 with Zeb Fatima: I inquired about the details of the whopping Rs 7076/- as I did not made any calls directly from cell phone but via Airtel WCC from my cell phone. She told me that my bill has not generated and she cannot provide me the details on the same. I was curious to know, if the bill amount came as a result o[censored]sing Airtel WCC to make calls through my cell phone.

I asked her, Madam “Do you agree that using my cell phone on international roaming and making any calls via Airtel WCC will not having any effect on my postpaid bills.”

Reply I got was “Yes, call charges are very nominal if you use the WCC through your cell phone”.



· 13-April-2009 with Mushfiq: While discussing my problem with him on my international roaming charges, he had no clue whether I have to use my cell phone or not. He was sure, that using my cell phone on international roaming with WCC will not have charges on my post paid bills which he accepts in the call and he asked me to log a complaint for the same to [protected]@airtelindia.com. He accepted the charges are incorrect because he did not have the knowledge that making calls on international roaming via Airtel WCC through cell phone will have higher charges.



· 20-April-2009 with Pankaj: He analyzed and discussed that quickly come up with the resolution that, cell phone should not be used to make calls while using Airtel WCC on international roaming. He discussed with his manager and asked for investigation on the said conversation details. He told me that all the calls will be monitored and proper reversal will be provided, if found the mistake from Airtel. As per his call made to me on 21 April, they were investigating the call records.

· 24-April-2009: Received a call from the collection department of Airtel. Informed that they understand that mistake has happened from Airtel but cannot help because they don't have authority to reverse the charges. Informed me to contact Nodal Officer.

· In the mean while I was writing to Nodal Office to get the satisfactorily resolution of my problem.



· 5-May-2009 with Gaurav Mishra: He understood the problem and the pain I was going through and investigated few of the recording happened between me and Airtel after provided the details. Discussed with his manager and come up with an offer to help Rs 3000/- from his side. As he is not authorize to provide any major relief more than this. He told me to escalate this issue to higher authority in Airtel to get the full refund.


Even though, Airtel executive accept that charges needs to be reversed back I am being harassed constantly.

All the Outgoing calls while on international roaming made to "[protected]" need to be reversed. This is the same number which is there on the booklet. I have made all the calls by dialing this number only from my cell phone.



Even though the information on the booklet says “Making calls from cell phone and mobile phone will have higher charges”



But to get any latest and updated information, you always call customer care for all necessary information, which I did.



Airtel insist that you call our customer care 121 for all the latest information. Which I did, but the customer care executive did not have the sufficient knowledge on the same and provided the incorrect information.

I am raising this concern for almost a months and Airtel has accepted that they have provided the wrong information on the same.

Don't you think this is a total case of Harassment? I hope you can understand the pain I am going with.


Hope to receive a fair justice on the same.

Regards
Varun Singh

Purchased Airtel prepaid connection at Patna 2 weeks ago. No [protected].from local landline .The no cannot be reached.Message is' this facility is not available on your phone.'From local and outstation mobiles the connectivity is poor and even local calls have to be prefixed with 0 sometimes for calls to materialise.
I have taken up the matter with airtel but despite assurances there is no redressal.
P.K.sinha

Dear All,

After a long ordeal of around eight to ten months i was forced to write to the nodal officer. My Airtel Mobile number is 9967662XXX. and i have been using this number since early 2007

Let me bring to your notice when my problem began. Since Aug 2008 when a fire broke out at one of your towers in south of mumbai the coverage at my residence in Andheri West got worse.

Since then i have been calling 121 almost every 15 days to solve my network issue.

We are in May 2009. so for the last eight months i have been diligently calling 121 and raising a complaint almost every fortnight. You can imagine the number of customer service executives i must have spoken to. At least 80 to 100.

And each time that i have called i have only received the "We apologize for the inconvenience Sir, We are raising an issue on priority" reply.

However the priority never was really a 'priority' because i am still waiting, Eight months is not a short period.

Let me also bring to your notice that I have never in the last two years delayed any of my monthly dues. I have been diligent in paying the bills.

Hope you understand what a traumatic experience have i had in the last eight months. FYI, I am an advertising professional handling a leading telecom brand and so I am updated on how the trade works.

Call drops, low network coverage have caused me immense trouble. there have been times of emergency when i wanted to make a call but i couldn't because of the poor network coverage.

I am writing to you in hope that something will be done about my complaint.

I would also like to narrate my experience at the Airtel Relationship centre at fort, mumbai.

When i described my problem to one mister Abhilsash all he said was the same "sorry for incovenice" line.

I requested him to see if he can unbar my outgoing since i have been regular in paying my bills every month. All he did was nod and say that he cant do anything.

To add to my irritation i saw the entire counter passing some electronic messages on each others' screen and laughing. That’s quite unprofessional and extremely un-friendly for a customer service executive to deal with an already traumatized customer.

Let me just be fair to you and your organization and tell you that i soon will be filing a case against Bharti Airtel in the consumer court for "mental trauma, agony and monetary loss."

Thank you.

Warm regards,
Aniket Pohekar
Account Director at a leading ad agency

PS: I tried numbers mentioned on the website but it does not connect (+91 [protected] +[protected]. The landline reaches a fax tone. Are they facing a network problem too.

Dear Sir/Madam,
Its Regarading from Last Eight Days i am calling Airtel Customer Care and they are not solving my Problem, i want to do ISD call from my number which i was doing before the thing is from last 10Days my isd facility is stop and when i am calling isd number they are telling you don't have sufficent balance in your account and i am having the balnce of Rs.200/-, i am fed up from airtel service i am the airtel customer from last 8Yrs but i have never face this type of problem, so i requested to solve my problem as soon as problem as it is very important for me

4 months back I switched Airtel PostPaid to Airtel Prepaid becoz of poor network in my office as well as home and stopped using services from Airtel.Kept the number only for few imp calls. Sent SMS to stop Missed Call Alert service thrice.But in vain. inspite of recieving a confirmation sms that the service MCA has been stopped I am charged Rs 15 everymonth. I have all the sms saved as a proof and I am going to the head office of Airtel in Malad.Pls dont take Airtel connections.

Hi,

I have been with Airtel for more than 8 years and now the issues is that, they are not able to resolve my queries or provide proper compenstaion for their mistake.

In the month of Jan - Feb '09 they disconnected my mobile connection without any intimation nor reason. I am still get the bills for payment.

This issue was started due to network issue in and around Bangalore.

I have been in touch with one of the escalation manager (Mrs. Bhanu) for more than 3 months now but with no proper explaination nor resolution for my issues.

I would like to know how to proceed with this and get my issues resolved.

I am sure that people in bangalore have been facing this issue with Airtel.

Kind regards,
Vasuki

Hi,

It is almost 4 weeks and my request to convert my Airtel prepaid connection to postpaid is not yet processed. Everytime I contact the person from whom I got the connection or Airtel Customer Service, I get a reply saying wait for 24 to 48 hours.. Got damn you guys it is almost 4 weeks now... how many days still to go???????? The rep who sold me the postpaid connection says that Airtel is migrating to a new s/w which is delaying this process.. can't believe that a company like Airtel needs so much time to migrate their s/w's and they don't even have a backup plan.. I asked my Sales rep to refund the deposit amount and he says he has no prob doing that but it would land me in prob id the post paid connection gets activated.

Here is the email I get from their Customer Care:
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, May 08, 2009 8:47 PM
To: pradeep.[protected]@knoah.com
Subject: Re: COMPLAINT [|BAL|[protected]|[protected]|]


Dear Mr. Pradeep,







Thank you for contacting Airtel.







We understand from your previous interaction that you had expressed concern over the delay in the prepaid to postpaid migration for your mobile number [protected].







We understand your concern and will work towards resolving the same







Further we would like to inform you that your concern has already been forwarded to the respective department under service request number [protected] and is still under observation.







We will revert to you within 24 working hours.







Kindly bear such time with us.







For further assistance mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards,

Manasa Gandhi
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us? Please visit http://www.airtel.in

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: pradeep.[protected]@knoah.com
To: [protected]@airtelindia.com
Cc:
Sent: 08/05/2009 19:37:49
Subject: RE: COMPLAINT [|BAL|[protected]|[protected]|]

Do you have any idea on how many 24 hours or 48 hours i ve waited for this to happen It is almost 4 weeks now. Can you just ask your Supervisor to reply or get in touch with me


Thanks and regards

Pradeep D
If your actions inspire others to dream more learn more do more and become more then you are a leader.


________________________________

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday May 08 2009 7:25 PM
To: pradeep.[protected]@knoah.com
Subject: Re: COMPLAINT [ BAL [protected] [protected] ]



Dear Mr. Pradeep







Thank you for contacting Airtel.







We understand from your previous interaction that you had expressed concern over the delay in the prepaid to postpaid migration for your mobile number [protected].







We understand your concern and will work towards resolving the same







Further we would like to inform you that your concern has already been forwarded to the respective department under service request number [protected].







We will revert to you within 24 working hours.







Kindly bear such time with us.







For further assistance mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards

Ajit Kumar K
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us Please visit http: www.airtel.in

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: pradeep.[protected]@knoah.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:21:51
Subject: RE: COMPLAINT [ BAL [protected][protected] ]

Hi Manasa

I think your 24 hours are over. Do we have any resolution yet I think it would make sense for me to convert this number into lifetime prepaid and switch to any of your competitor for postpaid connection. It does not make any sense to wait for 4 weeks to get a postpaid connection.


Thanks and regards

Pradeep D
If your actions inspire others to dream more learn more do more and become more then you are a leader.


________________________________

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday May 06 2009 11:11 PM
To: pradeep.[protected]@knoah.com
Subject: Re: COMPLAINT [ BAL [protected][protected] ]



Dear Mr. Pradeep







Thank you for contacting Airtel.







We understand from your previous interaction that you have expressed concern over the delay in the prepaid to postpaid migration for your mobile number [protected].







We understand your concern and will work towards resolving the same







We would like to inform you that your concern has already been forwarded to the respective department and is under observation and we will revert to you within 24 working hours.







Kindly bear such time with us.







For further assistance mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards

Manasa Gandhi
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us Please visit http: www.airtel.in

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: pradeep.[protected]@knoah.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:03:15
Subject: RE: COMPLAINT [ BAL 98493559
...Rest of the message is truncated.
[protected][protected]-----

Dear Customer,
This is to inform that your Q/R/C has been parked and action will be taken shortly.
Airtel Care

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hi,

I have taken ...Airtel postpaid connection by Feb 2009, After so manytimes request by mail or call...
I am not able to get my monthly bill soft copy by email not even AIRTEL sending me hard copy.

recently they sent it on wrong email, i again put the request to correct on email, but still I am not able to get my monthly bill on correct email.

please do needful

thanks

10 May 2009
Officer
Consumer Forum
New Delhi / UP

Sub: Misrepresentation of Account Information
Manipulation in Deactivation of channel package
Customer ID:[protected]
Complaint Number: 695163 Dated 10 May 2009

Sir
I would like to draw your kind attention towards the following grievances:

1. Purchased a new Airtel Digital TV connection for Rs. 2050 on 13 March 2009,
Available with Two months free subscription to Mega Channel package along with
ESPN channel package free of cost.

Being broadband (Internet) customer, requested and applied for the Cash Back Facility
Entitled to us worth Rs. 250, which was assured to be provided within 7 days.
On 21 March 2009, Rs. 300 was confirmed by Mrs. Afthiya at 5.55 PM in the above said account.

Before the lapse of free subscription of two months scheme for timely recharge of our account,
The balance is being said Rs. 50 only instead of Rs. 300
By Mr. Rakesh Dated 10 May 2009 at 3.30 PM and Mr. Raju Dated 10 May 2009 at 4.05 PM

2. On requesting to subscribe us with Mega Channel package only for the next month (3rd Month)
Manipulation is being done in deactivating ESPN channel package
Which was available for free and not requested for.

3. On request to connect the call to Floor Manager at Call Center, no proper reply is being given
And the call is being put on hold for 15-20 idle minutes by both the above said executives
as in practice for delaying in reply instead of connecting the call to FM.

Details: a) Mr. Rakesh, 10 May 2009, Time 3.30 PM, Call Ended: 4 PM, Status: Not Resolved
b) Mr. Raju, 10 May 2009, Time 4.05 PM, Status: Wasted 15 Minutes and Not Resolved.


These petty issues may be solved immediately.
You are requested to take remedial actions.


Thanks
Yours
R C Jain
Airtel Regd. Number (DSL[protected]
Mobile:[protected],[protected]
Address: A-88, FF, Sec-55, NOIDA

sir
mai gaurav ahuja- c-132 gandhi vihar. sir manay air tel ka pospaid number use kiya the.
after some time may be 6th month after mujay pospaid number ki jarorat nahi thi. or
mera koi bhi pospaid bill due nahi the. uskay kuch dino baad meray pass airtel ka ek
monthly bill aaya. some thing 560rs. fir mujhay airtel costmer cair say call aayi.ki aapka
bill due hai. aap pay kar day. manay costmer cair par kaha ki aap aapna koi esu meray
gher par monday ko bhej day us din mera off hota hai. mai gher par hi hota hu may bill
pay kar doga. palay to with in one month meray gher par koi aaya nahi. or next month
mera ek bill or aa gaya. total 1275rs some thing. fir mari costmer cair say baat hui. to
manay fir say kaha aap aapna esu meray gher bhej do. mai bill pay kar donga. monday
ko. aapka esu meray gher aaya to wednesday. jab mai gher par nahi the. aab sir kuch
din pahlay mera gher par cout kay paper aa jatay hai. sir is may mayri kya galti hai.
service aapkay hand say thikh nahi mili.n mai kya kar sakta hu. mai to pay karnay ko
tayaar the bill. fir sir meri kya galti hai. aapki to har call recoded hoti hai. aap chek kar
saktay hai. manay bhi sari call recoded kar rakhi hai. sir finliy aap dang say is matter ko
solve karay gay manay yahi soch kar aap ko yeh mail kiya. i hope ki aap mari baat ko
sonay gay. agar koi sunvai aapkay hand say na hiue to mai bhi case ladnay ko tayaar hu.
mera prepaid number hai-[protected] aap cha hay to mujhay call kar saktay hai.
THANKING YOU

My Mobile No. is [protected]. The same has been misplaced/lost since[protected]. Kindly block the SIM card before it reaches to a wrong hand.

KINDLY LET ME KNOW THE NEAREST SERVICE CENTER TO MY PLACE SO THAT I CAN CONTACT THEM FOR FURTHER ACTION.

Regards,

Dhaneswar Mohapatra
Tel no.6678 6716/6566
C-304, 'Aklvya'
Sector-21, Kharghar-410210,
Navi Mumbai

i received an sms on my airtel mobile no. [protected] by shell company uk international mobile draw
at 3:00 am IST on 10 may 2009 stating that i had won 5 lakh GBP. This is a fake lotto msg and the mobile service provider i.e airtel should be held responsible for such an act of fraud. and further the mobile numbers of the airtel customers should not be distributed like that. Strict action should be taken against this.