Airtel Complaints & Reviews

RECENTELLY I GET THE AIRTEL POST PAID CONNECTION BUT STILL I DONT GET THE BILL OF MONTH OF APRIL 2009. ALREADY I HAVE COMPLAINED THREE TIMES.

Saiyed Maksud Alam
Roshni Mobile / Roshni Electronics,
Near Bus Depo. Petlad.
My Airtel Lapu No. [protected]


SUBJECT : AIRTEL DMMC 2 ( airtel scheme for retailer )

Respected Sir,

I would like to inform you regarding to above subject that several times I already inform to related persons regarding to my scheme benefit in the scheme of AIRTEL DMMC 2. I sent them mail before some days which is mention below.

(With the reference to above subject I am the success winner under above mention scheme of airtel DMMC-2. Details of scheme is mention below :
Monthly prize as per your scheme in the 1st month 1 no of retailer who will get best run. 2nd month 2 no of retailer who will get best run. 3rd month 3 no of retailer who will get best run and 4th month 4 no of retailer who will get best run. These all retailer will get 25000rs as per scheme. I got no 2 in the 2nd month and I got no 3 in the 4th month but until now I did not get even single rupees from my monthly winning prizes.
The details related with scheme is mention below :
In the month of July 2008 Mr. Vinod Vijay Veragiya (The territory manager), Mr. Anil Uppal (The central zone Sales Manager), Mr. Vipul Patel (Distributors) and Mr. Dhawal patel (Fos) of airtel, you all came on my shop (Roshni Mobilel / Roshni Electronics at petlad} for your routing visit. During discussion Mr. Vinod and Mr. Anil give me information regarding to above mention airtel dmmc 2 scheme. You all are offered me to participate in this scheme because this scheme is running on zone level so you can take a part in it. Additionally you both offered me that if I will be take no in 1 to 4 during four month I will get more 25000rs as cash benefit along with company prize. On that time I asked all of you regarding to scheme is running at the state level or zone level and Mr. Anil told me this scheme is running on zone level. After all you all are give me positive reply so I worked in this scheme.
As per your offered I get your confirmation several times on same day even after it and all the time you give me positive reply so I start to work under this scheme. Before closing of month july 2008 once again I talk with Mr. Vipul Patel and he talk with Mr. Anil and Mr. Vinod for such scheme and you both are give me reply as you give me before (you are eligible for this scheme and you can participate and you can get benefit). Thus I was continue on my scheme work and then I did 377 no of ACT during month of July 2008.
In the month of August 2008 Mr. Vinod told me your are selected on 2nd no of winner in the month of july so airtel will give you company prize and 25000rs as per our scheme on the DMMC-2 function of our company which will held on December 2008.
In the month of August 2008 I was continue on my work for scheme so I did 92 no of ACT.
During month of September 2008 Mr. Vipul talk with Mr. Anil and Mr. Vinod regarding to scheme which said can we get benefit once again in this scheme because I am already get winner in July 2008. You all was give me positive reply that I can get benefit once again if I will be success again in this scheme. So during September 2008 I did 458 no of ACT after getting confirmation from you.
In the month of November 2008 Mr. Vinod told me that I get 3rd no in this scheme for month of September 2008 so I will get company prize and 25000rs cash as benefit from airtel.
Even you all are also told me that you will get 25000rs + 25000rs for month of July 2008 + September 2008 along with company prize. You also told me that your company will give me these all on the day of dmmc-2 Function of airtel which will held in the month of December 2008.
Un till now I did not take any benefits from your company. Now this is month of April 2009 but still I did not take any benefits which you promised me before.
I talk with all of you several times but no one give me proper answer. I am working as your retailer from last several years. I did my best for your company but you all just play with me and you all just cheat with me. Kindly give me proper reply with in 7 days from the day when you get this mail otherwise I will take some hard steps to get my rights from you. Under the label of airtel you all try to cheat me I am honestly working with airtel company but you all are not work with me honestly.
Even as per your records I am success winner of airtel dmmc 2 in July and September 2008 but I don’t understand that why you don’t wants to give me my benefits which is my rights to get.
kindly give me proper reply with in 7 days)

After that mail which is mention below the all related persons whose name is mention in that mail Mr. Anil Uppal was came to my shop for further discussion related with that. I was shocked when he offered me for 15000rs instead of 50000rs.
Mr. Anil Uppal was told me we can not give you whole amount which you desire in that scheme. Our company will give you only 15000rs only even if you will go by legal way you will not get it whole amount of 50000rs. After that discussion with them I wait for some days but he did not give me any reply related this. Now I have big confusion for that who is the responsible person in the company who will listen to me for my such problems. I thought company working honestly with the customer and all but I was very upset and shocked when I had such experience with the company. Now company start to cheat me.
Sir, kindly take some steps to solve my problem. I hope you will take some action to solve it.
Sir, I am sorry to say that if company will not take any proper action to solve my problems unfortunately I will discuss my problem with our cellular Association and I know that they will support me that not to participate in the next dmmc 3.
I will take such steps because no one give me proper answer and they all are just play with me so how will I trust them? At last I tried to inform you so kindly give me my scheme amount as soon as possible.
I hope you will give me positive reply as soon as possible.

Thanks for your co-opration with me.



Roshni Mobile / Roshni Electronics

Sir,

I want to lodge complaint that I have been charged Rs 155/- as the charge of downloading wallpapers, which is unnecessary.In fact no such downloading has been done.Also I have not been sent bill this month I have come to know it through customer care who is not ready to do reduce the bill.My corporate connection charges nothing for downloading as said by salesman. My connection mobile number is [protected].

you are kindly requested to do the needful and inform me.

JEETENDRA PRASAD
MOBILE-[protected], [protected]

I opened the airtel live page, where the browsing is totally free, and i got an sms from 64611010 saying "Thanks for using Value Pack Service on Airtel WAP .You have been charged Rs.10.Enjoy http://gofun.in"
I dont know from where this came and what to do with this and i got no help from Airtel Customer Care .They are saying that they cant give any information on this.This is really unfair.

I've opted for Missed Call Alert (MCA) in Airtel. But now whenever I press busy button on my phone it gaves the caller a 'Not reachable' message, Plus I'll get a Missed call alert as SMS.

When complained at Airtel Customer Care, they says there's no other option than unsubscribing MCA!!

I cannot tell anyone that I'm busy! How stupid Airtel!!!

I UNDERSINGN MR. NIRAV K. TRIVEDI ([protected]) AS YOUR CUSTOMER LAST FOUR YEAR.
WE HAVE RESIVE LAST BILL AMOUNT 1041 RS.(02 APRIL TO 1 MAY) & ALSO MY UNBILL AMOUNT LAST TEN DAY ALSO MORE THAN 1000 RUPPES

WE CHACK BILL AND FOUND TOTAL 460 R.S FOUND BILL IN I.S.D OUTGOING .

WE ARE SURPRISE WE HAVE NO NEED TILL DATE FOR IS.D CONNECTION, AND WE HAVE NO GIVEN ANY REQUESTED FOR FOR I.S. D .CONNECTION ACTIVETED
I AM WORKING RELIANCE INDUSTRIES.OUR PLAN IS CUG UNDER

SO PL GIVE GUIDE LINES, 121, AND CUSTOMER CARE NO POSITIVE RESONPONS FOR MY QUARY.

I HAVE NO I.S.D CONNECTION ?
HOW TO PAY IT?
I AM VERY UPSET,

PL DO THE NEED FUL, HOPE YOU UNDERSTAND ME. MY NUMBER ARE USE FOR ISD. CONNECTION IN YOUR SIDE
PL GIVE FULL DETAILS, AS PER OUTSIDE TRANAZATION.WE ALSO INFORM MACKER CHAMBER (RELIANCE INDUSTRIES )
NIRAV

Please cancel the gofun subscription. which is receving through 64611020 text based service.
My mobil No [protected].

i am gowtham frm madurai tamilnadu my mom hav a mobile with airtel number she had recieved a message before four days it is mentioned in tat message tat her mobile num is selected for a huge awesome prize money (250, 0000 gbp) in a mobiledraws and to get further details they asked us to visit [protected]@live.com .i hav visited tis but i dont get any details abt prize money...i dont know how to claim my prize money so plz kindly help us to know whether tis matter is true or not...tis kind of messages disturb us a lot...plz kindly contact me by [protected]@gmail.com & [protected]...

Dear Sir,

We have received a phone call from airtel no.[protected] on my friend's phone who holding the airtel connection on 6th may 2009, the lady on phone telling us that she is the airtel executive from Borivali branch Mumbai and offering us a RCUG group plan which provide rental 49 & free intracalling in group. As the offer is good our group of five agree to take the offer.The lady telling her name as Varsha & ready to send her another executive to fill the form & collect the cash. The boy, whose name was Rakesh Singh holding the Airtel Identity Card come to Bombay Stock Exchange as we work for BSE, & collect the cash amount of Rs. 3600/- & fillup the two forms and give us the acknowledge copy for the same, during this process the Varsha is continuly in contact with us & assured us that the plan is activate by a message received from airtel after 2 hours & the new two sims will be provide on next day. But after 3 hours when the message of activation not receive from airtel end, we contacted on [protected] but it continuously ringing.When we also call from our group phones no one pickup the call from above no.But when we call from our office landline a lady telling her name as Nikita pickup the phone and tell us that it is a Airtel Office & Varsha is gone for lunch when the time is 5.00pm.

We sure that we are cheated by the group of Airtel Dealer who holding the dealer card( information from customer care of Airtel).So we register a complaint aginst the above no. on 121, complaint no is 21565945.The customer care executive assured us that they will trace the cheater within 48 hours but they not reply again.And the above no.is still live and possible to cheat other people also

It is possible to trace the people who involve in this racket if airtel take interest as they having the all detail information of this no.If airtel is fail to do so that means they are not concern with the security & trust of people & the contry.

Kiran Surve

Dear Concerned,

This is to draw your kind attention towards the poor service provided by Airtel mobile. It has become their regular practice to add un-necessary charges in the mobile bill. I have recd no call/sms from airtel about the same but without any consent given by me they add Rs. 60 for 180 mins free local @60 scheme, twice or thrice in the same bill.

Every month, they are adding this and on making complain they adjust this amount in next bill. In this busy life, I have no time to call customer care again and again and stand in queue. Find attached herewith all the details and reverts from airtel customer care.
[protected][protected][protected][protected]-------
Dear Ashutosh,

Thanks for your revert.

But the problem is still intact. My bills are still showing due amount without any adjustments. I am receiving 2 different sms from airtel. One is showing my due amount as 236.42 & in other sms total due is Rs. 810/-. Bill is showing due amount as 2044. I am totally confused.

It has become your regular practice to charge Rs. 60 on a/c of 180 min local free @ 60 scheme. When I have never applied for this scheme than why everytime you include this amount in my bill. In last two bills also you have charged the same and on my complaint the same is adjusted. I failed to understand why this is happening again n again !!!

Now, I am totally fed up with the services of airtel. Pls do the needful done.

Anu Bhasker


--- On Fri, 10/4/09, Appellate.[protected]@Airtel.in <Appellate.[protected]@Airtel.in> wrote:

From: Appellate.[protected]@Airtel.in <Appellate.[protected]@Airtel.in>
Subject: Regarding your Airtel Mobile Number [protected].
To: "coolsabha" <[protected]@yahoo.co.in>
Date: Friday, 10 April, 2009, 1:39 PM


Dear Mr. Bhaskar,


Thank you for writing to Airtel.

This has reference to your e-mail dated 10 April 2009 regarding reversal of advance rental on your Airtel number [protected].

We would like to inform you that we have processed the reversal of Rs.999./- charged against the Advance Rental 999 Plan in your invoice dated 13 March 2009. This adjustment would be posted in next 24 hours and would reflect in your next bill.

We would also like to inform you that your Airtel 299 plan has already been activated from 26 March 2009.

We hope you are satisfied with the resolution provided.

In future too, please feel free to speak to our call center executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.


Regards
Ashutosh Sharma
Appellate Officer
Airtel

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.






coolsabha <[protected]@yahoo.co.in>
[protected]:43 PM To Appellate.[protected]@Airtel.in
cc
Subject Re: Regarding your Airtel Number [protected].

 Please do not print this e-mail unless it is absolutely necessary




Dear Zeeshan,

Its quite strange to see youR revert. All the things were made clear to you, yet you are not able to resolve the matter.

If your Customer Care exec had not spoken to me than how can I receive the message that 299 Magic Plan has been activeted on my number ??

I have already quoted the message text in the trail mail and to you also in our telephonic conversation.

I hope you will change my billing plan as per my requirement and your committment conveyed via sms dtd 17th March '09 failing which I will try all other options to get the justice.

Thanks n Regards,

Anu Bhasker
[protected]


--- On Wed, 1/4/09, Appellate.[protected]@Airtel.in <Appellate.[protected]@Airtel.in> wrote:

From: Appellate.[protected]@Airtel.in <Appellate.[protected]@Airtel.in>
Subject: Regarding your Airtel Number [protected].
To: "coolsabha" <[protected]@yahoo.co.in>
Date: Wednesday, 1 April, 2009, 3:58 PM




Dear Mr. Bhaskar,


Thank you for writing to Airtel.

This has reference to your e-mail dated 30 March 2009 regarding your Airtel number [protected].

As per your telephonic conversation with the undersigned, your bill plan renewal issue has been clarified.As per your complaint we have checked our record and unable to find any request regarding 299 Bill plan activation before 13 March 2009. Hence advance rental 999 was auto updated on your account w.e.f. 13 March.

However you have again requested for 299 Monthly rental plan on your account w.e.f 26 March 2009.So we regret the infeasibility to process any reversal against the advance rental activation.

In future too, please feel free to speak to our call centre executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.


Regards
Zeeshan Haider
Appellate Officer
Airtel

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.






coolsabha <[protected]@yahoo.co.in>
[protected]:15 PM To appellate.[protected]@airtel.in
cc Sachin Bhasker <sachin.[protected]@relianceada.com>
Subject Fw: Regarding your Airtel Number [protected].


 Please do not print this e-mail unless it is absolutely necessary





Dear Concerned,

Pls revert and resolve the issue.. I have not recd any call/revert till date.

Thanks n Regards,

ANU BHASKER
[protected]
--- On Mon, 23/3/09, Nodalofficer.[protected]@Airtel.in <Nodalofficer.[protected]@Airtel.in> wrote:

From: Nodalofficer.[protected]@Airtel.in <Nodalofficer..[protected]@Airtel.in>
Subject: Regarding your Airtel Number [protected].
To: "coolsabha" <[protected]@yahoo.co.in>
Date: Monday, 23 March, 2009, 11:22 AM







Dear Mr.Bhasker,



This is in reference to your email dated 19 March 2009 regarding your Airtel number [protected].


We were trying to contact you but were unable to reach you. Further, provide us with the preferred timings at which we can call you for the same. Please note that 999 advance rental for 2 years has been activated as per the request received on 13 March 2009.

In future too, please feel free to speak to our call centre executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Regards,
Prabhjyot
Nodal Officer
Airtel




DISCLAIMER AND CONFIDENTIALITY NOTE:


The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.




coolsabha <[protected]@yahoo.co.in>
03/19/2009 08:54 PM To nodalofficer.[protected]@airtel.in
cc Sachin Bhasker <sachin.[protected]@relianceada.com>
Subject Billing Plan Controversy & complaint against cce



 Please do not print this e-mail unless it is absolutely necessary






To,

The Nodal Officer,
Bharti Airtel Ltd.
New Delhi.





Regarding billing Plan controversy & complaint against CCE




Dear Concerned,

This is to inform you that, I am having Airtel Mobile connection ([protected]) since last 4 years. Previously my billing plan was India Home 149 Plan (Advance Rental) which was supposed to be completed in the month of March.

I have recd a call from Airtel, and a lady explained me that since my Advance Rental Plan was going to complete, Airtel has a new offer for billing plan, she pitched me another plan for which monthly rental was Rs. 299 and I confirmed her to activate this plan from now onwards.

Surprisingly, On 13th March, I received a message from customer care stating "Adv. Rental 999 (24 months) Disc. has been activated on your Airtel Mobile with effect from[protected]." for which I have never applied...

On 17/03/2009, I received another message from customer care stating " As per your tele-confirmation, Bill Plan for your Airtel No. will change to Magic 299 wef next bill cycle." I got relaxed because this message was as per my telephonic confirmation with the lady.

Today i.e. (On 19th March), I have received a call from your customer care ([protected]-VIVEK), he asked me if I have any issues with the services. I explained him about the problem as it is mentioned above.. He was just compelling me that I have consented and confirmed to AMIT (I dont know who is he), to activate 999 Advance Rental Plan. I told him that I have never given any consent to anybody for 999 Adv Rental Plan. In reply, he told me that I have to pay 999 very sarcastically. I told him that I will not pay 999 otherwise I will deactivate my Airtel Number. He again told me that he is forwarding my request for cancellation.

Is this the way your CCE deals with customers ?? I would suggest you to please throw out these kind of executives (atleast in the recession time), who even don't know how to retain the customers and who don't know how to talk with them.

I am having some more Airtel Nos just because I was having a good faith in Airtel's services. But with this kind of services and behaviour, I am depressed.

Further, this is to clarify again that I have not applied for Adv 999 Rental, and interested in Magic 299 plan only.

ANU BHASKER
[protected]

[protected][protected][protected][protected]------

regards,

Anu Bhasker

I am a Customar of Airtel Mobile services from Andhra Pradesh. From recent months ie from six months onwards without subscribing to any wap services also I am being Charged With soomuch money. Eventhough I complainted several times also the same thing is being happining.

For instances From Airtel Wap services on massage came to me for one trial offer If I am interested in the Offer I may be charged Weekly Rs, 10/- But without my permission without my concern I am beeing charged nearly Rs, 50/- without using the services.

Massage comes from 64611010 that "Thanks for downloading wallpaper from Airte Live serveics. you have been charged Rs. 10/- Enjoy wap mobifun.in"I got this massage on[protected]at 6.30pm .

2)Message from 56363and64611010 "Thanks for using (arche-comics-wa, Comicsstrip) Subscription services on Airtel Wap. Youhave been charged Rs.10/- On[protected] at 7.13pm

3)Message from +56363 "Archiecomic Service will be renewed in 2 days and you will be charged Rs10/- for 7 days. To unsubscribe click on the below link: http://203.115.112.5/archiecomics/default.aspx.
When I opened the service to unsubscribe the services the unsubscribe coloum is not present in the display.[protected] at 11.07 am

4)Message from the same 64611010 "Thanks for using (archie-comics-wap, Comic Strip) subscription service on AirtelWap Youhave been charged Rs.10/- On[protected] at 7.13pm.

5)From +56363 At[protected].25pm.

6)From 64611010 On[protected] at 7.13 pm

7)From +56363 On[protected] at 12.44pm

Even though I did not subscribe to this services I am charged Rs50/-

My Cell No: [protected]

pl deactivate wap service on mobile no.[protected]. I already contact to customer care executive for last 5 days but they didn't response .Wap service is not useful for me so please Unsubscribe my wap service on above number today only
Thanking you...

I have been using Airtel postpaid connection for more than a year and after every month or two, I was charged unnecessarily Clip Charges of Rs. 50. I raised many complaints in this regard, but nobody cared.
For past four months, I am being charged at a different rate plan. I have been raising complaints/ sending emails to them everyday since Feb., 2009 and infact I have a long list of complaint nos. which nobody bothered to resolve. In the month of March, I got a call from Airtel saying that I will be getting a waiver of Rs. 500 for all this mess, but till date I have not got any waiver. I did not pay my mobile bill for the month of April (which was Rs. 290) assuming that I am getting a waiver of Rs. 500 and hence I did not need to pay the bill. Now they have disconnected my number and when I talked to customer care people they are saying that it is disconnected because of non-payment of bill. I don't understand when I am getting a waiver of Rs. 500, why should I pay a bill of Rs 290. Same thing happened with my wife as well. I don't know whether Airtel has found some new ways to cheat the customers. There services have become really bad. Now, I advise everybody to think twice before taking Airtel connection, because they are big cheaters. It has happened with many of my friends also.

Respected Sir/Madam

This is regardig and illegal construction of a mobile tower in a residential area by Airtel Mobile Company,
We have even filed a case in the court and while the case in in court the owner of the house is doing the construction, he is least bothered about the case, now being court vacation he is doing all this work. We have tried to stop the work by the muncipal authorites but he will stop for the movement after they leave the place he will again get into work. He has kept the generator on second floor violating rules.
The tower is being constructed on the second floor of the building which is not strong and it is sorrounded by houses, there is a school nearby, two temples, one mosque. After knowing about the ill effects of mobile tower radiation we have opposed the construction. The owner of the building says I am constructiong tower on my building what is your problem. Our house is an old building which is tiled house and we dont have any other place to go. The owner of the building has got own house and property in a place 8 kms away from our town. Please help us.
Rashmi Vanajan

I have been receiving sms stating my airtel mobile bill is sent but till now not yet received. Please arrange to send bill through email / to my postal address / let me know how to take it on web.

My address.

G. VENKATESAN
#104, NELAGADARANAHALLI,
NAGASANDRA POST,
BANGALORE - 560 073.
KARNATAKA. INDIA.
MOBILE. [protected]

respected sir/mam,
my mobile no is [protected] and having a airtel postpaid connection . my plan is RVCG and I want my bill details during 4th April - 6th May. so please send my bill details on my email i.e. [protected]@rediffmail.com and also tell why your customer care no. is not working properly because the cant receive our quieries and they cant give positive feedback to me.

Dear all,

I am using the corporate cug connection for last three and half years under plan of rs.299/-. Now i have given a request for change of plan the same has been rejected by airtel team. Please find the case details below.

One of my friend told there is a 249 plan is going on in airtel, then immediately (Last two months back) i called customer care 121 they told me to visit our nearest branch or visit splendi towers in begampet along with id so that they will change the plan. Then after one month i have visited splendi towers in begampet, i have spoken to one lady she told me their systems are not working right now, she informed me to visit their branch after 16th because there is system down. Then asked to take a request for change plan she advice me to sumit id card and company pay slip. After 16th. Again i visited their branch along with id card and pay slip, they told to pay whatever outsanding amount on that date and deposit of rs.500/-, on the same day i have paid the amount they have given receipts also. They informed me your request will be executed after 15 days automaticllay. 11th of may one lady call back to stating that your request has been denied, she told me you are using cug connection due to this for change of plan you need to submit company letter head for change of plan.

Again on the same day i have given online complaint for the same they called back to me today stating that your request has been denied. I am fustrated now i have informed them to cancel the connection then they told me to submit the company letter head stating that " please cancel the my post paid connection" is it possible to provide the company letter head these type of small issues. If they want my address proof of any other thing i will sumit, it is not possible to provide the company letter head

This is the very very very poor service given by airtel, in the front office has know newledge about the product.

Why they have not informed me all the formalaties when i visited their branch.
Try to resolve my issue asap

Cell no.
[protected]
Gopi. Kolluri.

Dear Sir,
I had recharged my account with Rs.250 Voucher about 8days ago.And I had got the message that my account is valid till 13 July, 2009.But when i got a topup of kids Plus for Rs25 about five days ago.I got a sms from TA-DTH that my account balance is in negative so i should recharge it.And today morning it got suspended.I am surprised why my my account has been suspended though it was recharged a week ago.
I look foraward to hearing from you soon.
Anand Kumar Mandhian
Cust ID [protected]

i was using postpaid connection . the bill was maded as follows.

1) Plan :399 new India roming
Call/min for STD: 50 ps

Example Number:[protected]

Call changed----
Expected 12 min -6:00
11:45 -----6:00 (correctl)
00:00:46
expected : 50 ps
Actual:1:00
000:00:08
expected : 50 ps
Actual:1:00

Thanks,
Kanna

Dear Sir,



I did not receive any satisfactorily reply from the Airtel on the same and requesting you to please look in the details and provide the resolution.


I am mentioning complete details of the persons I have interacted with in the Airtel Customer care regarding this issue:


· 21-March-2009 with Mubashir: I inquired about the International roaming rates in the USA; and also asked for any plan Airtel has to save on my International roaming outgoing Call rates. He informed me to use the Airtel Prepaid WCC (World Calling Card) to make any calls to save on my international roaming.

::: This clearly mentions my intention o[censored]sing my cell phone in the USA for which the resolution was to use the Airtel WCC to make any calls while on international roaming.



On 30th April I received an SMS that my usage is Rs 7076 and make payment as this amount is near my usage limit.



· 2-April -2009 with Zeb Fatima: I inquired about the details of the whopping Rs 7076/- as I did not made any calls directly from cell phone but via Airtel WCC from my cell phone. She told me that my bill has not generated and she cannot provide me the details on the same. I was curious to know, if the bill amount came as a result o[censored]sing Airtel WCC to make calls through my cell phone.

I asked her, Madam “Do you agree that using my cell phone on international roaming and making any calls via Airtel WCC will not having any effect on my postpaid bills.”

Reply I got was “Yes, call charges are very nominal if you use the WCC through your cell phone”.



· 13-April-2009 with Mushfiq: While discussing my problem with him on my international roaming charges, he had no clue whether I have to use my cell phone or not. He was sure, that using my cell phone on international roaming with WCC will not have charges on my post paid bills which he accepts in the call and he asked me to log a complaint for the same to [protected]@airtelindia.com. He accepted the charges are incorrect because he did not have the knowledge that making calls on international roaming via Airtel WCC through cell phone will have higher charges.



· 20-April-2009 with Pankaj: He analyzed and discussed that quickly come up with the resolution that, cell phone should not be used to make calls while using Airtel WCC on international roaming. He discussed with his manager and asked for investigation on the said conversation details. He told me that all the calls will be monitored and proper reversal will be provided, if found the mistake from Airtel. As per his call made to me on 21 April, they were investigating the call records.

· 24-April-2009: Received a call from the collection department of Airtel. Informed that they understand that mistake has happened from Airtel but cannot help because they don't have authority to reverse the charges. Informed me to contact Nodal Officer.

· In the mean while I was writing to Nodal Office to get the satisfactorily resolution of my problem.



· 5-May-2009 with Gaurav Mishra: He understood the problem and the pain I was going through and investigated few of the recording happened between me and Airtel after provided the details. Discussed with his manager and come up with an offer to help Rs 3000/- from his side. As he is not authorize to provide any major relief more than this. He told me to escalate this issue to higher authority in Airtel to get the full refund.


Even though, Airtel executive accept that charges needs to be reversed back I am being harassed constantly.

All the Outgoing calls while on international roaming made to "[protected]" need to be reversed. This is the same number which is there on the booklet. I have made all the calls by dialing this number only from my cell phone.



Even though the information on the booklet says “Making calls from cell phone and mobile phone will have higher charges”



But to get any latest and updated information, you always call customer care for all necessary information, which I did.



Airtel insist that you call our customer care 121 for all the latest information. Which I did, but the customer care executive did not have the sufficient knowledge on the same and provided the incorrect information.

I am raising this concern for almost a months and Airtel has accepted that they have provided the wrong information on the same.

Don't you think this is a total case of Harassment? I hope you can understand the pain I am going with.


Hope to receive a fair justice on the same.

Regards
Varun Singh