Airtel Complaints & Reviews

Dear Sir,



I did not receive any satisfactorily reply from the Airtel on the same and requesting you to please look in the details and provide the resolution.


I am mentioning complete details of the persons I have interacted with in the Airtel Customer care regarding this issue:


· 21-March-2009 with Mubashir: I inquired about the International roaming rates in the USA; and also asked for any plan Airtel has to save on my International roaming outgoing Call rates. He informed me to use the Airtel Prepaid WCC (World Calling Card) to make any calls to save on my international roaming.

::: This clearly mentions my intention o[censored]sing my cell phone in the USA for which the resolution was to use the Airtel WCC to make any calls while on international roaming.



On 30th April I received an SMS that my usage is Rs 7076 and make payment as this amount is near my usage limit.



· 2-April -2009 with Zeb Fatima: I inquired about the details of the whopping Rs 7076/- as I did not made any calls directly from cell phone but via Airtel WCC from my cell phone. She told me that my bill has not generated and she cannot provide me the details on the same. I was curious to know, if the bill amount came as a result o[censored]sing Airtel WCC to make calls through my cell phone.

I asked her, Madam “Do you agree that using my cell phone on international roaming and making any calls via Airtel WCC will not having any effect on my postpaid bills.”

Reply I got was “Yes, call charges are very nominal if you use the WCC through your cell phone”.



· 13-April-2009 with Mushfiq: While discussing my problem with him on my international roaming charges, he had no clue whether I have to use my cell phone or not. He was sure, that using my cell phone on international roaming with WCC will not have charges on my post paid bills which he accepts in the call and he asked me to log a complaint for the same to [protected]@airtelindia.com. He accepted the charges are incorrect because he did not have the knowledge that making calls on international roaming via Airtel WCC through cell phone will have higher charges.



· 20-April-2009 with Pankaj: He analyzed and discussed that quickly come up with the resolution that, cell phone should not be used to make calls while using Airtel WCC on international roaming. He discussed with his manager and asked for investigation on the said conversation details. He told me that all the calls will be monitored and proper reversal will be provided, if found the mistake from Airtel. As per his call made to me on 21 April, they were investigating the call records.

· 24-April-2009: Received a call from the collection department of Airtel. Informed that they understand that mistake has happened from Airtel but cannot help because they don't have authority to reverse the charges. Informed me to contact Nodal Officer.

· In the mean while I was writing to Nodal Office to get the satisfactorily resolution of my problem.



· 5-May-2009 with Gaurav Mishra: He understood the problem and the pain I was going through and investigated few of the recording happened between me and Airtel after provided the details. Discussed with his manager and come up with an offer to help Rs 3000/- from his side. As he is not authorize to provide any major relief more than this. He told me to escalate this issue to higher authority in Airtel to get the full refund.


Even though, Airtel executive accept that charges needs to be reversed back I am being harassed constantly.

All the Outgoing calls while on international roaming made to "[protected]" need to be reversed. This is the same number which is there on the booklet. I have made all the calls by dialing this number only from my cell phone.



Even though the information on the booklet says “Making calls from cell phone and mobile phone will have higher charges”



But to get any latest and updated information, you always call customer care for all necessary information, which I did.



Airtel insist that you call our customer care 121 for all the latest information. Which I did, but the customer care executive did not have the sufficient knowledge on the same and provided the incorrect information.

I am raising this concern for almost a months and Airtel has accepted that they have provided the wrong information on the same.

Don't you think this is a total case of Harassment? I hope you can understand the pain I am going with.


Hope to receive a fair justice on the same.

Regards
Varun Singh

Purchased Airtel prepaid connection at Patna 2 weeks ago. No [protected].from local landline .The no cannot be reached.Message is' this facility is not available on your phone.'From local and outstation mobiles the connectivity is poor and even local calls have to be prefixed with 0 sometimes for calls to materialise.
I have taken up the matter with airtel but despite assurances there is no redressal.
P.K.sinha

Dear All,

After a long ordeal of around eight to ten months i was forced to write to the nodal officer. My Airtel Mobile number is 9967662XXX. and i have been using this number since early 2007

Let me bring to your notice when my problem began. Since Aug 2008 when a fire broke out at one of your towers in south of mumbai the coverage at my residence in Andheri West got worse.

Since then i have been calling 121 almost every 15 days to solve my network issue.

We are in May 2009. so for the last eight months i have been diligently calling 121 and raising a complaint almost every fortnight. You can imagine the number of customer service executives i must have spoken to. At least 80 to 100.

And each time that i have called i have only received the "We apologize for the inconvenience Sir, We are raising an issue on priority" reply.

However the priority never was really a 'priority' because i am still waiting, Eight months is not a short period.

Let me also bring to your notice that I have never in the last two years delayed any of my monthly dues. I have been diligent in paying the bills.

Hope you understand what a traumatic experience have i had in the last eight months. FYI, I am an advertising professional handling a leading telecom brand and so I am updated on how the trade works.

Call drops, low network coverage have caused me immense trouble. there have been times of emergency when i wanted to make a call but i couldn't because of the poor network coverage.

I am writing to you in hope that something will be done about my complaint.

I would also like to narrate my experience at the Airtel Relationship centre at fort, mumbai.

When i described my problem to one mister Abhilsash all he said was the same "sorry for incovenice" line.

I requested him to see if he can unbar my outgoing since i have been regular in paying my bills every month. All he did was nod and say that he cant do anything.

To add to my irritation i saw the entire counter passing some electronic messages on each others' screen and laughing. That’s quite unprofessional and extremely un-friendly for a customer service executive to deal with an already traumatized customer.

Let me just be fair to you and your organization and tell you that i soon will be filing a case against Bharti Airtel in the consumer court for "mental trauma, agony and monetary loss."

Thank you.

Warm regards,
Aniket Pohekar
Account Director at a leading ad agency

PS: I tried numbers mentioned on the website but it does not connect (+91 [protected] +[protected]. The landline reaches a fax tone. Are they facing a network problem too.

Dear Sir/Madam,
Its Regarading from Last Eight Days i am calling Airtel Customer Care and they are not solving my Problem, i want to do ISD call from my number which i was doing before the thing is from last 10Days my isd facility is stop and when i am calling isd number they are telling you don't have sufficent balance in your account and i am having the balnce of Rs.200/-, i am fed up from airtel service i am the airtel customer from last 8Yrs but i have never face this type of problem, so i requested to solve my problem as soon as problem as it is very important for me

4 months back I switched Airtel PostPaid to Airtel Prepaid becoz of poor network in my office as well as home and stopped using services from Airtel.Kept the number only for few imp calls. Sent SMS to stop Missed Call Alert service thrice.But in vain. inspite of recieving a confirmation sms that the service MCA has been stopped I am charged Rs 15 everymonth. I have all the sms saved as a proof and I am going to the head office of Airtel in Malad.Pls dont take Airtel connections.

Hi,

I have been with Airtel for more than 8 years and now the issues is that, they are not able to resolve my queries or provide proper compenstaion for their mistake.

In the month of Jan - Feb '09 they disconnected my mobile connection without any intimation nor reason. I am still get the bills for payment.

This issue was started due to network issue in and around Bangalore.

I have been in touch with one of the escalation manager (Mrs. Bhanu) for more than 3 months now but with no proper explaination nor resolution for my issues.

I would like to know how to proceed with this and get my issues resolved.

I am sure that people in bangalore have been facing this issue with Airtel.

Kind regards,
Vasuki

Hi,

It is almost 4 weeks and my request to convert my Airtel prepaid connection to postpaid is not yet processed. Everytime I contact the person from whom I got the connection or Airtel Customer Service, I get a reply saying wait for 24 to 48 hours.. Got damn you guys it is almost 4 weeks now... how many days still to go???????? The rep who sold me the postpaid connection says that Airtel is migrating to a new s/w which is delaying this process.. can't believe that a company like Airtel needs so much time to migrate their s/w's and they don't even have a backup plan.. I asked my Sales rep to refund the deposit amount and he says he has no prob doing that but it would land me in prob id the post paid connection gets activated.

Here is the email I get from their Customer Care:
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, May 08, 2009 8:47 PM
To: pradeep.[protected]@knoah.com
Subject: Re: COMPLAINT [|BAL|[protected]|[protected]|]


Dear Mr. Pradeep,







Thank you for contacting Airtel.







We understand from your previous interaction that you had expressed concern over the delay in the prepaid to postpaid migration for your mobile number [protected].







We understand your concern and will work towards resolving the same







Further we would like to inform you that your concern has already been forwarded to the respective department under service request number [protected] and is still under observation.







We will revert to you within 24 working hours.







Kindly bear such time with us.







For further assistance mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards,

Manasa Gandhi
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us? Please visit http://www.airtel.in

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: pradeep.[protected]@knoah.com
To: [protected]@airtelindia.com
Cc:
Sent: 08/05/2009 19:37:49
Subject: RE: COMPLAINT [|BAL|[protected]|[protected]|]

Do you have any idea on how many 24 hours or 48 hours i ve waited for this to happen It is almost 4 weeks now. Can you just ask your Supervisor to reply or get in touch with me


Thanks and regards

Pradeep D
If your actions inspire others to dream more learn more do more and become more then you are a leader.


________________________________

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday May 08 2009 7:25 PM
To: pradeep.[protected]@knoah.com
Subject: Re: COMPLAINT [ BAL [protected] [protected] ]



Dear Mr. Pradeep







Thank you for contacting Airtel.







We understand from your previous interaction that you had expressed concern over the delay in the prepaid to postpaid migration for your mobile number [protected].







We understand your concern and will work towards resolving the same







Further we would like to inform you that your concern has already been forwarded to the respective department under service request number [protected].







We will revert to you within 24 working hours.







Kindly bear such time with us.







For further assistance mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards

Ajit Kumar K
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us Please visit http: www.airtel.in

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: pradeep.[protected]@knoah.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:21:51
Subject: RE: COMPLAINT [ BAL [protected][protected] ]

Hi Manasa

I think your 24 hours are over. Do we have any resolution yet I think it would make sense for me to convert this number into lifetime prepaid and switch to any of your competitor for postpaid connection. It does not make any sense to wait for 4 weeks to get a postpaid connection.


Thanks and regards

Pradeep D
If your actions inspire others to dream more learn more do more and become more then you are a leader.


________________________________

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday May 06 2009 11:11 PM
To: pradeep.[protected]@knoah.com
Subject: Re: COMPLAINT [ BAL [protected][protected] ]



Dear Mr. Pradeep







Thank you for contacting Airtel.







We understand from your previous interaction that you have expressed concern over the delay in the prepaid to postpaid migration for your mobile number [protected].







We understand your concern and will work towards resolving the same







We would like to inform you that your concern has already been forwarded to the respective department and is under observation and we will revert to you within 24 working hours.







Kindly bear such time with us.







For further assistance mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards

Manasa Gandhi
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us Please visit http: www.airtel.in

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: pradeep.[protected]@knoah.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:03:15
Subject: RE: COMPLAINT [ BAL 98493559
...Rest of the message is truncated.
[protected][protected]-----

Dear Customer,
This is to inform that your Q/R/C has been parked and action will be taken shortly.
Airtel Care

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hi,

I have taken ...Airtel postpaid connection by Feb 2009, After so manytimes request by mail or call...
I am not able to get my monthly bill soft copy by email not even AIRTEL sending me hard copy.

recently they sent it on wrong email, i again put the request to correct on email, but still I am not able to get my monthly bill on correct email.

please do needful

thanks

10 May 2009
Officer
Consumer Forum
New Delhi / UP

Sub: Misrepresentation of Account Information
Manipulation in Deactivation of channel package
Customer ID:[protected]
Complaint Number: 695163 Dated 10 May 2009

Sir
I would like to draw your kind attention towards the following grievances:

1. Purchased a new Airtel Digital TV connection for Rs. 2050 on 13 March 2009,
Available with Two months free subscription to Mega Channel package along with
ESPN channel package free of cost.

Being broadband (Internet) customer, requested and applied for the Cash Back Facility
Entitled to us worth Rs. 250, which was assured to be provided within 7 days.
On 21 March 2009, Rs. 300 was confirmed by Mrs. Afthiya at 5.55 PM in the above said account.

Before the lapse of free subscription of two months scheme for timely recharge of our account,
The balance is being said Rs. 50 only instead of Rs. 300
By Mr. Rakesh Dated 10 May 2009 at 3.30 PM and Mr. Raju Dated 10 May 2009 at 4.05 PM

2. On requesting to subscribe us with Mega Channel package only for the next month (3rd Month)
Manipulation is being done in deactivating ESPN channel package
Which was available for free and not requested for.

3. On request to connect the call to Floor Manager at Call Center, no proper reply is being given
And the call is being put on hold for 15-20 idle minutes by both the above said executives
as in practice for delaying in reply instead of connecting the call to FM.

Details: a) Mr. Rakesh, 10 May 2009, Time 3.30 PM, Call Ended: 4 PM, Status: Not Resolved
b) Mr. Raju, 10 May 2009, Time 4.05 PM, Status: Wasted 15 Minutes and Not Resolved.


These petty issues may be solved immediately.
You are requested to take remedial actions.


Thanks
Yours
R C Jain
Airtel Regd. Number (DSL[protected]
Mobile:[protected],[protected]
Address: A-88, FF, Sec-55, NOIDA

sir
mai gaurav ahuja- c-132 gandhi vihar. sir manay air tel ka pospaid number use kiya the.
after some time may be 6th month after mujay pospaid number ki jarorat nahi thi. or
mera koi bhi pospaid bill due nahi the. uskay kuch dino baad meray pass airtel ka ek
monthly bill aaya. some thing 560rs. fir mujhay airtel costmer cair say call aayi.ki aapka
bill due hai. aap pay kar day. manay costmer cair par kaha ki aap aapna koi esu meray
gher par monday ko bhej day us din mera off hota hai. mai gher par hi hota hu may bill
pay kar doga. palay to with in one month meray gher par koi aaya nahi. or next month
mera ek bill or aa gaya. total 1275rs some thing. fir mari costmer cair say baat hui. to
manay fir say kaha aap aapna esu meray gher bhej do. mai bill pay kar donga. monday
ko. aapka esu meray gher aaya to wednesday. jab mai gher par nahi the. aab sir kuch
din pahlay mera gher par cout kay paper aa jatay hai. sir is may mayri kya galti hai.
service aapkay hand say thikh nahi mili.n mai kya kar sakta hu. mai to pay karnay ko
tayaar the bill. fir sir meri kya galti hai. aapki to har call recoded hoti hai. aap chek kar
saktay hai. manay bhi sari call recoded kar rakhi hai. sir finliy aap dang say is matter ko
solve karay gay manay yahi soch kar aap ko yeh mail kiya. i hope ki aap mari baat ko
sonay gay. agar koi sunvai aapkay hand say na hiue to mai bhi case ladnay ko tayaar hu.
mera prepaid number hai-[protected] aap cha hay to mujhay call kar saktay hai.
THANKING YOU

My Mobile No. is [protected]. The same has been misplaced/lost since[protected]. Kindly block the SIM card before it reaches to a wrong hand.

KINDLY LET ME KNOW THE NEAREST SERVICE CENTER TO MY PLACE SO THAT I CAN CONTACT THEM FOR FURTHER ACTION.

Regards,

Dhaneswar Mohapatra
Tel no.6678 6716/6566
C-304, 'Aklvya'
Sector-21, Kharghar-410210,
Navi Mumbai

i received an sms on my airtel mobile no. [protected] by shell company uk international mobile draw
at 3:00 am IST on 10 may 2009 stating that i had won 5 lakh GBP. This is a fake lotto msg and the mobile service provider i.e airtel should be held responsible for such an act of fraud. and further the mobile numbers of the airtel customers should not be distributed like that. Strict action should be taken against this.

Hello India,


Hope you would help me. Please find below the correspondence with Bharti Airtel who is supposed to be one under TRAI and need to help customers. This is a ridiculous act from Bharti whom you have rated and approved as a service provider. This is a company which is supporting a criminal and even a nodal officer at the company doesnt care to even reply me.


I need India TRAI to take up this with Bharti and find out who actually used my credit card at their website and ended up using my money illegaly.


Please rever


[protected] Forwarded message[protected]
From: Sundar M <[protected]@extractinfo.com>
Date: Sat, Mar 14, 2009 at 11:35 AM
Subject: Fw: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@airtel.in, nodalofficer.[protected]@airtel.in
Cc: [protected]@airtelindia.com, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in



Would you reply or do you want a criminal action against Bharti Airtel and a compensation will be claimed at the consumer forum. Please do not encourage and support a criminal. I hope that you understand that what you are doing by not answering is also a criminal activity.

Bharti Aritel has illegaly taken out money from my CC and not yet responded. And you call yourself as a NODAL office, you cheater and for yourself dial this number [protected]. Never answered. Then why the hell do you have a phone # guys.

Please call me ASAP and revert the charges, along with interest and overlimit charges.

----- Original Message -----
From: Sundar M
To: [protected]@airtel.in ; nodalofficer.[protected]@airtel.in
Cc: [protected]@airtelindia.com
Sent: Monday, March 09, 2009 12:17 PM
Subject: Fw: [protected] [|BAL|[protected]|[protected]|]


Hi Criminals,
Please read the below email correspondence. I was assured that I would receive a response in 10 days. You supporting a Criminal is also a crime. Please reverse the charges ASAP along with the interest charges and whatever charges I had incurred because of these unauthorized criminal transactions. If you are supporting your customer, he is a criminal and you will be sued by Indian Law as well. This is well past the time you had requested me to wait.

Please revert back ASAP.

Meenakshi Sundaram

[protected]

[protected]



Regards,
Sundar
----- Original Message -----
From: Sundar M
To: [protected]@airtelindia.com
Cc: [protected]@airtel.in ; nodalofficer.[protected]@airtel.in
Sent: Wednesday, February 25, 2009 11:56 AM
Subject: Re: [protected] [|BAL|[protected]|[protected]|]


Thank you for your response. Please revert ASAP as my Bank is charging me interest for the same. Also, the contact number you had provided for the Nodal officer never seams to be answered. Can you please provide me a valid number?



A copy of the Credit card statement was submitted to your Airtel relationship center on February 24, 2009. (the rep name is Waseem). He also requested for a copy of my Pan card which I did submit too.




Please follow on these charges and reverse them ASAP.




Thank you for your cooperation.




Meenakshi Sundaram

[protected]

[protected]



----- Original Message -----
From: [protected]@airtelindia.com
To: [protected]@extractinfo.com
Sent: Wednesday, February 25, 2009 10:57 AM
Subject: Re: [protected] [|BAL|[protected]|[protected]|]


Dear Mr. Sundar,







Thank you for contacting Airtel.







We understand from your previous interaction dated 23 February 2009, you have expressed concern over debit of payment through your Credit Card.







We understand your concern and will work towards resolving the same.







We request you to kindly revert with bank statement in order to assist you better in this regard.







Further, please find below the Nodal officer details for your reference:







Contact No: [protected]



Email Address: nodalofficer.[protected]@airtel.in







You can also check the details of the Nodal Officer on our Website ¿ www.airtel.in under the ¿Contact Us¿ link and Nodal Officer details are also printed at the bottom of the main page of your monthly Airtel bill.







The Nodal Officer will get back to you with the resolution / response within 10 working days. If you are not satisfied with the response from the Nodal Officer, you may escalate your complaint / grievance to the Appellate Officer with the details of your interaction with the Nodal Officer.







For further assistance, mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards,









Anandan Durai
Customer Care Executive
Bharti Airtel Limited
Have feedback to share about your e-mail interaction with us?
Please visit http://www.airtel.in

Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@extractinfo.com
To: [protected]@airtelindia.com
Cc: [protected]@airtelindia.com
Sent: 24/02/2009 12:09:01
Subject: Fw: [protected] [|BAL|[protected]|[protected]|]

Please read the entire correspondence below and reverse the charges ASAP. I will also want you to pay me back the interest and overlimit charges that my Bank has charged me.

Regards
Sundar
----- Original Message -----
From: Sundar M mailto:[protected]@extractinfo.com
To: [protected]@airtelindia.com
Sent: Monday February 23 2009 12:45 PM
Subject: Re: [protected] [ BAL [protected][protected] ]

Is there someone I could talk to at your nodal department or have them call me. I am sick of your canned responses. Cant you understand there is a criminal who has used my CC on your website. I DO NOT have any relation with your company. I need to know who had used it and you need to reverse the charges back ASAP.




If I am not receiving a response in 24 hrs I will ask for a heavy compensation from your company for playing fraud and supporting a criminal. My CC statement with the transaction #s mentioned below was charged on my ABN credit card # mentioned below in my original email. If you are supporting a criminal you have to face it.




My CC was used on your website on January 10th 2009 for the below mentioned transactions. I repeat I DO NOT have any relation with your company. As your email only accepts with a mobile # on the subject I had mentioned your nodal departments number on the subject line. My bank is charging me interest every day. Please check and reverse the charges ASAP.




You guys are nuts not reading any part of my emails. I am attaching the original email below for your reference.

Hello

I contacted a person named Sangram at your office. He said he had forwarded it to the Accounting and they were of no help. He requested me to forward this email to the next level. We need to get this resolved ASAP as my bank is charging me interest for the below illegal transactions carried over at your website. I have contacted my Bank and they wanted me to initiate this dispute with the merchant directly.

Please let me know if you need any other information. If you need a copy of my statement I could fax it to you as well. If you need me to take it up legally please let me know immediately.

Please resolve this and credit my credit card ASAP.



Hi Sangram

Further to our conversation please find below the requested information:

Name: Meenakshi Sundaram

Bank: ABN Amro

CC #: [protected]


The below transactions were dated January 10 2009 at your website. All the transactions are shown as Bharti Airtel.


Amt: Rs. 300 -

Authorization: T19133


Amt: Rs. 999 -

Authorization: T19080


Amt: Rs. 10 000 -

Authorization: T18689


Amt: Rs. 226.94 -

Authorization: T19183


I have not made these transactions on your website. I contacted my bank and they asked me to raise the issue with the merchant. My credit card was used and please revert the charges back to my CC ASAP. If I need to contact your nodal department please provide us with their contact as these are illegal transactions carried out on your website using my credit card.


If you need any other details from us please let me know.


Thank you for your cooperation.


Meenakshi Sundaram

[protected]

[protected]extn: 207)




Call me at[protected]extn 207)

Meenakshi Sundaram

Regards
Sundar

----- Original Message -----
From: [protected]@airtelindia.com
To: [protected]@extractinfo.com
Sent: Monday February 23 2009 12:41 PM
Subject: Re: [protected] [ BAL [protected][protected] ]


Dear Mr. Sundar







Thank you for contacting Airtel.







We understand
...Rest of the message is truncated.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



[protected][protected][protected][protected]



No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.0.237 / Virus Database: 270.11.3/1970 - Release Date: 02/24/09 13:35:00

my mobile no. is [protected]. i had beeb using prepaid since 8 years, i got a call from airtel telemarketing & agreed to move onto billing. they came to me & took photocopy of necessary documents. they told me that it will be activated before 36 hours. but even after 3 days it is not activated. my prepaid connection is not working.

i spoke in call centre & they said to contact the person who took the documents. i donot have his number or address. i donot understand why my prepaid connection is deactivated as i did not sign on any documents & also i have life time incoming free scheme.

i cannot receive call or cannot call to my clients & facing lots of problems. i want airtel to take action against person who is responsible for all this.

i can be contacted at [protected]/[protected]

Hello,

I have a airtel broadband connection in my name, whose bill reminders i receive on my mobile which is normal. Past 6 months, somebody has put my mobile number in their alternate contact number field. Now when due date comes airtel customer care leaves no stone unturned to abuse and threaten me to pay the bill that is not mine. I have complained to customer care many times, but they say I must find who did this mistake on my own and then ask those ppl to file a complaint with airtel, then only something can happen.

Nobody is willing to help. Can anybody suggest any way?
Can i use RTI against airtel in this matter?

I just wanted to notify your about how I got robbed of my balance. On 3 May 2009 12:40 AM, My balance was deducted Rs. 85.20 and I was left with a balance of Rs. 0.23. At that time I was using Mobile Office(I subscribe to Rs 255/month unlimited plan). Then in Afternoon at around 3:45 PM I recharged my phone with Rs 350 topup(I got full balance). I open mobile office few minutes later and I was levied Rs. 0.30 data transfer charges. I shouldn't have been charged as I am an unlimited plan user. Then my struggle for for regaining my balance began. I called Customer Care(CC) on 3 May at around 12:50 AM or so. They told me about some technical problem they are facing and cannot register my complaint until 3:00 PM. Then I called at 4:00 PM and they registered my complaint attributing it to the technical problem they were facing. They said I'll get my money back within 24 Hours. No money returned after it. I called again and again everyday and they always said the same thing. I got the biggest surprise today(9 May 2009 @ around 9 PM). The Senior CC executive is saying that no money was deducted from 1 may to 9 May. Then I disconnected the call in utter disgust. But I again called in next 10 minutes and then another surprise- A CC guy picked up and I repeated the problem and he said my money was deducted and that he is forwarding my request. Two guys saying saying two different things, What a joke!!!In the whole process I was only refunded Rs 0.30 on 8th may and there are no whereabouts of my actual balance i.e. Rs. 85.20. My phone number is [protected]

My bill for the month of march has been raised for amt 6317/- which is totally wrong as it inclued six ISD calls of Rs.4480/- some place in AFRICAN CONTINENT. Which is absolutely wrong, since we have no links over there. also we have activated mobile office on this same number through which we can easily avail other benefits free of cost. As we have already launch complain and spoken several times to the agents but no rewart on that. kindly...

Good Evening Sir/Mam,
I - AMEET AMIN, a client of your Company using airtel services for long is not getting proper services recently regarding Speedflirt Service. I had tried a lot of of times to Unsubscribe from the Pre-mentioned services, and for the same, tried to get connected to Airtel Customer care, but it never got connected. I received a sms today[protected] from ''TA-Arena'' at around 17:00 which requested me to log on to- ''www.speedflirt.mobi/airtel.click'' and then to Edit Profile and to Unsubscribe because it read that within 2 days, the service will be renewed and 20 rupees will get deducted from my account. but the problem is this that the page is not opening inspite of innumerable efforts. But I am not using it. So, why should I pay when I'm not using the service???? I want my money refunded/adjusted for the same immediately.

Hi

This is with deep regret (for having opted Airtel broadband) that I am drafting this mail.

I am 100% sure that not even a single stone is gonna get turned, but it is my responsibility and of course, my rights to voice out my agony, pain and frustration.

Please refer my broadband transfer request no. 87164

I had placed a location transfer request from Kodambakkam to Velacherry (Chennai) last week, the 28th of May, 2009 (Tuesday). It has been 10 agonizing days ever since my request has been raised in the system. Starting this Sunday, I myself have been following up on this transfer request and on each day I call each of the different customer care executives, I have been getting the same response uniformly "It will take two more working days. We have a technical error". At least I would have heard it from 5 different customer care executives.

Last Wednesday (06 May 2009) morning, I was given to understand from the customer care executive that by the same day evening my service will be activated and was asked to be at home by 6:30 PM that day. Had to get a permission from office, and reached home promptly, but to avail no response from any body and to see nobody turning up for the wiring / activation.

The next morning again called up the customer care executive and was irritated when the executive told me that "It will take two more working days. We have a technical error". Had to explain him all my interactions that I had before and was had a real tough time to explain him what really happened. Then the same day the executive said I need to be at home by 7:00 PM, so that he would be sending the wiring person to my flat.

Again was at my home promptly in the mentioned time. The wiring persons came home at around 8:15 PM and said the wiring was done and it would take the next day to have the activation, which is when I got wild. I called up the customer care executive again. Explained from scratch again and finally the call was routed to his supervisor by name Mr. Veera (Contact number:[protected]. He was again listening to all my already repeated stories and finally he said the same would be done by the next day for sure, without any issues. After having taken two days permission to leave office early by 6:30 PM on Tuesday and Wednesday, I had requested Veera, if the concerned person who will be activating my broadband service, could come at around 9 PM. Veera said that is not a possibility and asked me to be at home by 8 PM.

Again, as if my employer is Airtel, I obliged, reaching my home at dot 7:30 PM yesterday (Thursday). Was waiting until 8:15 PM, when I called back Veera on the whereabouts of the activation person, for which Veera promptly uttered, "Sir, they are on the way sir. Currently in another site. Would sure come and complete the activation by EOD today". Again when I called him back at 8:45 PM, Veera replied in a slightly irritated tone "Boss, I am here and what can I do about they not coming" types. I understood his plea and was patient again until 9:15 PM.

When I called back at 9:15 PM, there was no response and I would have at least called him up for 20-30 times, to avail no response.

Was extremely annoyed and was so upset by this pathetic and hopeless service promised, if not provided by Airtel. Again, while I called Mr. Veera today (08 May 2009) at around 3 PM, the first call rang until it was ended. Starting my second call, the next 4 calls were disconnected immediately it rang.

Is this the way, as a brand Airtel treats, if not values its customers? Will Airtel waive off the transfer charges or waive off the tariff starting last Monday to today (for which I am paying the monthly rental for no usage of Airtel), that too, for no fault of mine? More than the money part, can Airtel respond to the pain, irritation, agony and trauma that I underwent just for a simplest of a process called "Broadband location Transfer"?

Why are Airtel so-called "Customer care executives" be so irresponsible, non-resposive and non-understanding? Can anyone suggest how to register a formal complaint on them.

Ganesh

TThis is really painfull that Airtel is cheating there customers.I am facing the bill problem from last year. When was paying my bill without any query & question then everything was ok, but when I stopped paying the unauthorised bill & I raised issue with Customer care, they started questing & threating me. And because of bad services and threaten I switch over to some other network.

I took an Airtel postpaid connection number [protected]. Which I took in the month of April 2007 and my account activated on 07/04/2008.

I choosed 444 plan, however I make change in my bill plan in Dec, 08 (which is one year monthly rental 998). I confirm with a Coustomer care excecutive for STD charge she confirmed that the charges will be 1 Rs per mint. However after the bill plan change within a week the call charges was so high so i called up Customer care once agsin. They again confirm me the same charges (which was as per them 1 Rs per mint), They said now we are charging 1.5 Rs per mint however when bill will genrated the charges will be 1 Rs per mint. The same information the communicated to me trice.

Then I check my pervious bills in which unauthorized charge were taken. In value add services I only requested to activate Hello tune & Call Manager but I dont understand what all extra charges (311 Rs) were added to in my bill.I checked my all old bills and the same unauthorizied charges were taken by AIRTEL.

I am really very disturb and mentaly harised by Airtel. Today (08/05/09) they came to my house without informing me.Because of so many calls from them I am facing some health issues.