Airtel Complaints & Reviews

i had bought an airtel FRIENDS PACK simcard last year in july and got a recharge for 1 year validity. this year in july the validity was supposed to end
for the past 3 months i was receiving a message from airtel which said "your card validity is about to end and so get a lifetime validity recharge just for rs. 45. you also get 40 rs of balance in your account"
so i got the recharge done last month folllowing which they just deactivated the facility of my friends pack call rates and started applying the lifetime card call rates. however in the message they had never ever mentioned that the card will be changed to a lifetime card and my friends pack will be deactivated.

now on asking them to change it back to friends pack, they first argue and then say that ok, it will be activated in a day or two.
then again it is not changed.
they say that u have to get some other recharge for validity on friends pack. however they had never messaged me regarding that recharge. the only message i used to get was about the lifetime VALIDITY recharge, it was not mentioned anywhere that that particular recharge would change my simcard to lifetime and my friends pack will be deactivated:a facility for which there is no recharge as such but u have to buy a newsimcard to avail this facility. if they make me buy a simcard for availing a particular facility, how come they change it into a normal card with a recharge, and that also withou any prior notification

sir,
i want a airtel broadband connection in my city kosikalan(mathura)
but this facality is not available in my city
please tell me will airtel broadband reach to kosikalan (mathura)
if yes, then how much time it takes

sir,
my No. [protected]
Mera first plan Police Plan 150, but without inform mera plan local plan me convert kardiya. plz muze atleast conform karna tha ki April Month se plan change hone wala hai, but sir mai airtel ka 3 year se coustmer hu, atleat ek sms forward karna appke executive ka kam tha, but aap ke excutive muze awaz chada ke baat karna wonse mere ko tik se information nahi milna, sir app logone plan chang kiya tho tik hai but plan dena hai tho koi accha plan do jo muze adjust hota hai, but aap apne man se kuch bhi plan deke mere sath cheat kiya hai, aur plan bhi jo ki airtel to airtel 75 paisa itna costly plan aap bhi refer nahi korogye. sir, mai goverment employe hai, na tho koi student hu but app bina verification kiye aap ne plan change kardiya sir plz jaldi se jaldi mera plan change karwado-

Dear ALL,
I have serveral time call customercare to activated the GPRS service in my handset which has been changed and they have forwared my line to GPRS technical support to neccesary changes but they never pickup the phone. I keep for long 40 mins but they never pickup.Its earlier have tried for same to connect internet through this mobile.I have doubt whether there is such technical support for GPRS.

Hello,
My airtel number is [protected]. i hav activated mobile office daily package for rs. 20 per day.
this includes unlimited use of the gprs surfing. my problem is that despite of charged 20 rs per
day for unlimited use i m charged additional charges on surfing. that is 30p per 50kb.
i m facing this problem past 1 month. i hav complained several times but this problem is not yet
solved. they refunded money thrice but i m not satisfied with the service and its non-usage.
provide proper guidance for such.

Regards,
Vikram Rajai.

I'm facing the worst (yes it is worst) customer care service from airtel since the last 2 months (the day I converted my number to post paid).
Firstly, I'm getting 100's of messages in a day (Just imagine 100!!!) from an airtel number 543210.
The SMS service is about cricket alerts.
I've been contacting customer care since then, initially they were not sure why is this service activated. They gave me the reason I subscribed for it. When I said no, I've never subscribed for this service, they told me the service will be discontinued in 24 hrs, but its not.
I called up customer care innumerable number of times & every time I got exactly the same response that "the service will be discontinued in 24 hrs". Its more than 2 months now, they cant stop sending spam to me.
Imagine, they barr your outgoing calls the moment it exceeds its limit. But, dont know why they are so much reluctant to block this spam.
The worst part is the service provider itself is sending spam. What more to expect.

The current scenario, whenever I'm dialing airtel 121 the only option that I have (no matter what option I choose) is to send a SMS to 121.

I would say Vodafone is the future.

Hi
THIS IS SACHIN K. SHARMA . I WANT TO CAMPLAINT ABOUT AIRTEL MOBILE SERVICE. LAST 1 WEEK IM NOT GETTING INCOMING CALL PROPERLY & ALSO SOME IS HACKING MY SIM CARD & CALLING INTERNATION CALL. I DONT HAVE ANY CONTACT INTERNATIONAL. I HAVE NOT MAKED ANY INTERNATION CALL THEN ALSO MY BALANCE IS DEDUCING. PLEASE HELP ME. IN THAT CASE I HAVE LOST OF RS. 34 APPROX. HERE IT IS MY MOBILE NO. [protected]. IM FACING PROBLEM ON THIS NUMBER ONLY.

I requested that i convert my airtel lite plan into P.W.D PLAN .I clear my all the dues. i.e unbilled amount till(i.e april 22, 2009 ) that date under the customer account no.[protected] of mobile no.[protected].But my paid amount is more (Rs.37) than of that of my bill. piease adjust my more Rs.37 in my next bill of my mobile no.[protected].

Dear custemer care i am ur prepaid airtel custemer and my No is [protected] since 07 months and ur service is very fine but my SIM is now deactictivated fm 26 jun 09 at 2000 Hrs to onwards still time .i mobile is showing your SIM registration failed my SIM validity is avaible 1 year up to Dec 2009, my name S/M Kadam Rahul J, adress -Force signal company, khanpur camp new Delhi i am attch to my army serving certificate, i am soldier in indian army so u solve the my SIM problem immegiataly thanks
No[protected]l
Rank-s/m
name-kadam RJ
unit -FSU khanpur camp
new Delhi

எனது மொபைல் எண் [protected]. இந்த எண்ணிலிருந்து 121(ஏர்டெல் வாடிக்கையாளர் சேவைமையம்) யை கடந்த சில நாட்களாக தொடர்பு கொள்ள இயலவில்லை. எனவே [protected] என்ற எண்ணிலிருந்து[protected] அன்று இரவு சுமார் 09:00 மணியளவில்)121 யை தொடர்பு கொண்டு புகார் செய்தேன் அப்போது அந்த இணைப்பு துண்டிக்கப்பட்டது. அடுத்த சில நிமிடங்களில் [protected] என்ற எனது எண்ணுக்கு[protected] அன்று இரவு சுமார் 09:10 நிமிடத்திற்க்கு) [protected] என்ற எண்ணில் இருந்து ஒரு அழைப்பு வந்தது அதில் பேசிய நபர் தன்னை ஏர்டெல் வாடிக்கையாளர் சேவைமைய அதிகாரி என அறிமுகம் செய்து கொண்டார். நான் இணைப்பு பெரும்போது கொடுத்த அடையாள சான்று ஆவணங்கள் மற்றும் வாடிக்கையாளர் சேவை மையத்தை தொடர்பு கொண்ட தேதி நேரம் காரணம் ஆகியவற்றை மிக சரியாக கூறினார். பின் தாங்கள் அடிக்கடி வாடிக்கையாளர் சேவைமையத்தை தொடர்புகொள்கிறீர்கள் எனவும் ஒரே புகாரை 20 முறை பதிவு செய்து இருப்பதாகவும் உயர் அதிகாரிகளிடமும் புகார் செய்து உள்ளீர்கள் எதற்காக இவ்வாறு புகார் செய்கிறீர்கள் என கேட்டு உன்னுடைய முகவரி முதற்கொண்டு அனைத்து விவரங்களும் என்னிடம் உள்ளது இனி நீ வாடிக்கையாளர் சேவைமையத்தை தொடர்புகொள்ளகூடாது எனவும் உன் சாதி என்னடா ? என கேட்டு மிகவும் அசிங்கமான அநாகரிகமான வார்த்தைகளை கூறி மிரட்டல் விடுத்து திட்டினார். உடனே இது குறித்து வாடிக்கையாளர் சேவை மையத்தை தொடர்பு கொண்டேன் ([protected] என்ற எண்ணிலிருந்து) 24 மணி நேரத்தில் இந்த புகார் குறித்து விவரங்களை சேகரித்து நடவடிக்கை எடுப்போம் என்றனர். பின் 24 ம்ணி நேரத்திற்க்கு பின்[protected] அன்று இரவு 10:00 ம்ணியளவில் 121யை தொடர்பு கொண்டேன் ([protected] என்ற எண்ணிலிருந்து) அப்போது பேசிய அதிகாரி [protected] இந்த எண் ஏர்டெல் நெட்வொர்க்கை சேர்ந்தது இல்லை என்றார் பின்னர் பேசிய உயர் அதிகாரி இது ஏர்டெல் நெட்வொர்க்கை சேர்ந்த எண் என்றும் ஆனால் வாடிக்கையாளர் சேவை மையத்தை சேர்ந்தது இல்லை என்றும் கூறினார்.[protected] அன்று காலை 10:30க்கு நோடல் அதிகாரியை தொடர்பு கொண்டேன் ([protected] என்ற எண்ணிலிருந்து) அவரிடம் மேற்கண்ட புகாரை கூறினேன் இது குறித்து விசாரணை செய்துவிட்டு அரை ம்ணி நேரத்தில் நாங்களே தொடர்புகொள்கிறோம் என்றார் ஆனால் தொடர்புகொள்ளவில்லை. மாலை 03:45 க்கு மேல்முறையீட்டு அதிகாரியிடம் புகார்செய்தேன் ([protected] என்ற எண்ணிலிருந்து) உங்கள் புகார் குறித்து விசாரணை செய்து கொண்டுஇருக்கின்றோம் இன்று மாலைக்குள் எங்கள் நோடல் அதிகாரி உங்களை தொடர்பு கொள்வார் என கூறினார் ஆனால் இது வரை யாரும் என்னை தொடர்பு கொள்ளவிலை என்பதோடு இது குறித்து ஏர்டெல் வாடிக்கையாளர் சேவைமையத்தை தொடர்புகொண்டபோது நாங்கள் எந்த நடவடிக்கையும் எடுக்க மாட்டோம் என்றும் நீங்கள் காவல் துறையினரிடம் புகார் செய்யுங்கள் எனவும் கூறுகின்றனர்.மேலும் நான் இணைப்பு பெரும்போது கொடுத்த அடையாள சான்று ஆவணங்கள் ம்ற்றும் வாடிக்கையாளர் சேவை மையத்தை தொடர்பு கொண்ட தேதி நேரம் காரணம் ஆகியவற்றை எப்படி அந்த நபர் மிக சரியாக கூறினார் என்பதை கூற மறுப்பதோடு இது குறித்து எந்த நடவடிக்கையும் எடுக்க முடியாது என்றும் கூறுகின்றனர்.என்னிடம் அநாகரிகமாக பேசி மிரட்டல் விடுத்த நபரை கண்டுபிடிக்க வேண்டியும் எனது மொபைல் இணைப்பு குறித்த தகவல்கள் எப்படி அந்த நபருககு கிடைத்தது என்பது குறித்து விசாரணை செய்து சம்மந்தபட்டவர்கள் மீது தக்க நடவடிக்கை எடுக்க வேண்டி கேட்டுகொள்கின்றேன்
email : [protected]@gmail.com
mobile: [protected], [protected]

Hi,

The Complanit regards to automatic balance cuts from my prepaid airtel mobile no ([protected]).

This is happened on incoming messages of love tips and thought for day., I never subscribed this services. who is there handling and playing with our prestigous balance.

It happens after the message comes and saying you have debited rs3 for your VAS Download, (ie daily rs6) (my balance is now rs60 after rs174) but more importantly my handset is not web enabled.

Planning to take up this with grahak panchayat, if any one is there want to give additional supplementaries, pls contact on my email id([protected]@yahoo.co.in)

Regds

Dear all,

I hereby mr.Pradeep Kumar Holding a post paid bill connection bearring mobile no:[protected] not receiving my bill cpy to my mailing add from past 8 months hardly i received 1 month so plz make sure i receive every month before my due date so that i can know by bill details without that its very inconvenience to pay my bill promptly...

Dear Sir / Madam
I've resigned from Bharti Airtel Services Ltd on 04-Apr-2008. My PF A/c no. is HR/GGN/10693/001610.
Company has deposited withdrawal form on[protected], but not received PF amount.
I am in urgent need of that. Pls arrange the same and obliged

I am an Airtel MP Chhattisgarh. I pursuing my law degree from Raipur and since last 3 months I have been on roaming. On roaming I use to get my number recharged with Rs. 50 SMS pack and thereby avail 400 SMS. The charges were deducted according to roaming tariffs directly from my A2M SMS account.

On 30th June I got another such recharge done. My A2M account shows 400 bal. Yet when I am sending SMSs the charge is being deducted from my main account balance. I tried calling the customer care number but to no avail. Then I mailed to the customer care people. They guaranteed that the problem will be solved in 2 days, but its 1 week today and yet the problem continues.

Kindly take necessary actions.

Hi,

This is Ashutosh Kumar. Last saturday (4th July, 09) ihad lost my mobile. So want to block my number.
Here is the number ([protected]).
If the number is blocked, then please drop me a mail regarding blockage at [protected]@gmail.com

Thanking you in anticipation.
Regards,
Ashutosh Kumar

i have contact customer care about range problem on 7 june 2009 they have told me that your problem is solved within 7 days and give me a complaint number[protected], i wait 7 days but my problem still remains then i contact airtel customer care and ask about my problem they says your problem is solved by our side but i am still facing the problem, now i am contacting airtel customer care every 2 days every time they says your problem is solved in 24 hours, but my problem still remains. one day i am very tired and again contacted airtel customer care and says i want to talk to your team leader then one guy named Mr. Mausin Pathan talk with me and says that i will personally take care of your complaint and says me to wait up to 8 july 2009 after that if your again face this problem then take any action from your side so finally i am very very tired and complaint here. hoping there is anybody to help me.

Perdon my expression in the subject line. But that is 100% true. Here's why ...

I got AIRTEL service connected 2 weeks back, Prepaid. Having a Blackberry, I wanted to use emails and SMS. Hence when I asked the guy in the counter, he provided me with the Rs. 498/- internet service package. That was the only package provided in the flyer he showed me which is something to do with internet. The person in the counter told me that this is the package service I have to buy to get emails and SMS. I was also told it would take 2 days (48 hours) to activate this package. 4-5 days passed and nothing happens. I talked to the customer service at Airtel (phone). They took a day to find out that I have to visit a local Airtel office to setup my Blackberry enabling emails and SMS. I went to the Local Blackberry Airtel service counter and below is the conversation ..

Purba - Can you please setup my Blackberry to get SMS and Email?

Service Rep - What service you bought?

Purba - Internet Package Rs. 498/-

Service Rep - Did you buy Blackberry Service Also?

Purba - I was not told, Ok I am ready to buy, will that help me to use Rs. 498/-?

Service Rep - No, it will not because Blackberry Service cannot use Prepaid Amounts.

Purba - then what happens to that Rs.498/- I already paid?

Service Rep - I am extremely SORRY mam, its GONE !!! You should have got the connection from us. Why do not you buy a new handset from us?

Purba - what do you mean? How do I know I have to buy the blackberry service from a specfic counter at kolkata? Is this the way you handle customer?

*** NO ANSWER ****

I then called the customer service at Airtel again, but heard only one statement ... " The money is already with the SIM, we cannot HELP, SORRY ..."

SO BEWARE WHEN YOU BUY ANYTHING FROM AIRTEL

I am a NRI, and I will also make sure all NRI gets this message.

Dear Sir,
I take Airtel lappo card for custmer balance transfer prepaid card. But this sim card problem.
I told Distrubuter. But Distrubuter told me. You change ur mobile. But currntlly I use Nokia handset use for. Ideya and vodafone lappo card balance transfer. When I use Air tel lappo card. For custmer balanse transfer. This balance not transfer & when I check my balance transfer send message. This messager come to my mobile.
I request to u please sold me my problem. Please give me airtel company of pune chinchwad areya TSM no Or email id. Because distrubutor not give me response.

Regards
Rajendra kothawade

Hi,
i m Rajneesh.my airtel mobile no. is 0091-[protected].i m not subscribed for sai baba pack & fusionlounge services on AIRTEL LIVE.BUT everyday i find a massage that 1 rs. deducted from my balance for sai baba pack & 15 rs. deducted for fusionlounge services/week.that's why due to these regions it is very difficultfor me to use this service.so, plz unsubscribe me from these unlike services.<br />
RAJNEESH

Dear Sir,
This regarding our mobile connection no . [protected]that, we are facing problem in our mobile bill since the bill of Dec, 08 to till date. We have submitted a request on 20/04/09 regarding the same for dis activate the 900 min. local free @rs. 300 vide request no.[protected], the call was attended by Mr. Rishi at 121. The request was for remove the pack from this connection.
But next month we had received the bill there was found the double pack activated to this no. We are requesting to customer care again & again that kindly remove the un necessary charges from this mobile connection. every time when we are calling to air tel cc they giving some adjustments but not clearing the total unnecessary charges .
we paying extra charges for nothing. Some other Request no. are given bellow:
[protected]
[protected]
[protected].
21681111
21656335

Now finally we are requesting you that, please check the mobile bills from the bill of Dec, 08 (Bill no.[protected] to till date and adjust the remaining amounts and clear the debit credit amount to this no.
Your early action will be highly appreciable.