[Resolved]  Bharti Axa Life Insurance — Transfer of premium amount to a new plan without insured's conent

Hi Sir/Madam,
I am Dileep Puthuvattil.
This is to bring to your notice about the shabby treatment i received from Bharti AXA life Insurance company representatives.

I had applied for 'Brighstar child' and submitted a cheque of Rs.50000/- dt 10/11/2009 (Citibank) toward first premium payment for the "Bright star" child policy.The proposal number for this is 3882704 (as per the receipt available with me).The policy number for the "Bright star" policy is[protected]. I had to go abroad on account of work after I had paid the initial premium for 'Brigtsta kid' plan and could return only on Jan 2010.

My application for Bright star policy was rejected.Based on this,I got an intimation from Bharti-AXA on 16/11/2009 that my proposal for "Bright star" policy (bearing proposal number 3882704) and it was also mentioned in the letter that the refund of my inital deposit will be sent shortly.But till date, I have not received the refund of the initial deposit paid for the policy[protected].

Without my prior consent,the Bharti-AXA sales person have transferred my initial deposit of Rs.50000/- paid to the rejected policy bearing policy number[protected] to a new policy - "Dream life pension" plan bearing policy number[protected].

I was not even informed of this change in plan done without my consent.

As per the norms, when a policy is rejected the applicant should be given a refund of the initial deposit paid towards that policy and if the applicant wishes to transfer the amount to a new policy instead of refund of the initial deposit, the applicant would write a letter requesting to transfer the initial deposit (that was paid to the rejected policy) to the policy of applicant's choice as part of initial payment.But clearly, this was not followed in my case.I was abroad, when th

As I was waiting for the refund to come, I was surprised to receive a courier containg a policy which I have never ever applied for.The sales person has transferred my initial cheque paid todwards Brighstar child policy to a new policy - "Dream Life pension" plan.I was never informed of this plan , nor was shown any illustration of its benefits or was informed about the allocation charges or other details as is the norm.
While I was aborad,after so many unsucccessfull attempts i contacted the sales rep person and informed that I wanted to cancel the 'Dream life pension' policy under free look period.He tried to convince me not go ahead with the cancellation since he would lose abut Rs.16000 in commission.But inspite of my request via email to cancel (since I was abroad, i don't have access to the original policy documents which is to be submitted for cancellation) this policy under free look period , no action was taken.The sales rep said its not a problem and he will take care of cancelling the policy.But later he came back saying he could't cancel the policy.

Since this is totally against the industry ethics and practices, I would really appreciate if this matter is taken care of on an urgent basis and the entire amount invested be refunded to me at the earliest as I have already lost out on non-negligible bank interests.Eventhough I had formally registered a complaint with Bharti AXA life insurance more than a month ago, i stil haven't seen any progress on this.The only reply I get is that they are looking into this.