[Resolved]  Bharti-Axa — Top UP premium in existing policy

Address:

Bangalore, Karnataka

Summary:Top up premium Amount deducted from customer but not credited to policy neither is there any communication on the refunding the money.

Details:The below top-up premiums were paid from bharti-axa website on 22/05/2013 for policy numbers[protected] and[protected].The Bharti-Axa mail acknowledgement for the same was recieved and transaction ID mentioned in mail are 4682218 & 4682223 respectively.The amount is not credited to the policy,not reflected in the fund statement while the money has been deducted from me since 22/05/2013. The customer support is being constantly contacted but no proper response on resolution, multiple queries raised from Bharti-Axa portal are being closed without any customer communication.


Bharti-Axa Customer care was contacted repeatedly and escalations was done to Complaints.[protected]@Bharti-axalife.com.

Details of tickets raised from bharti-axalife.com website for the Topup issue:

Policy No.[protected] Ticket Numbers: 4777468,4832031,4847309,4872027
Policy No.[protected] Ticket Numbers: 4777460,4832032

Customer Support mail response References : 'Bharti-Axa=[protected]', 'Bharti-Axa=[protected]', 'Bharti-Axa=[protected]', 'Bharti-Axa=[protected]' Issue also escalated to Complaints.[protected]@Bharti-axalife.com before 4 weeks. Sill no information on deducted money refund OR credit of money into policy.