Big Bazaar — Coupon

Address:

Andhra Pradesh

Dear Sir,

As a good will gesture from ICFAI, I got an Rs.500/- worth of gift voucher. Which I thought I would redeem from Big Bazaar, Ameetpet, Hyderabad, but the experience of shopping at Big Bazaar with this Voucher has been nothing less than a horror trail.

Before starting with my shopping itself I asked couple of ladies at the cash counter if the gift voucher was valid and they gave me a positive response.

Hence I went on to shop for merchandize worth approx Rs.2000/-. But when I went to the cash counter to pay my bill, to my utter shock they said that the gift coupon is not registered. I failed to understand how Big Bazaar group can issue a gift voucher that is not registered.

The Cashier told me to go to the Customer Service desk. The customer service desk at Ameerpet was one of the most hopeless Customer services I have ever encountered; they are only good for Packing, not for handling customer queries.

Only after yelling at the Guy at service desk, I got the contact of Manager Mr. Ravi. (I was asking for his mobile number, but no one seems to know it at big bazaar.) I had to go to his office and wait for 15 min. Finally the gentleman was there. He assured me that he will get the issue resolved in 15 min. Therefore I waited and waited and waited for 1 hr to get a call for one of his executive saying they are sorry about not able to do any thing about it for the time being and they will revert back to me later on this issue. (Lady Executive explains Ravi that this is the issue with all of these RV)

The whole of Sunday was lost just to avail this Big Bazaar coupon worth Rs 500/- over and above that spent Rs. 300/- worth of petrol and time (invaluable). What was most depressing was the service at every level (not adding an adjective to the kind of service).

I would request ICFAI (guys that I know) to kindly stop issuing these voucher to any one and spare them of the ordeal that you need to go through redeeming it.

Thanks,
Mandar
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