[Resolved]  Big Bazaar — Extremely unsatisfied dealing with BIG BAZAAR Kharagpur (West Bengal)

I am Subhajyoti Chakraborty a regular buyer of your Big Bazaar shopping complex of Kharagpur (West Bengal). I have made a purchase of Rs. 1412 on 26th January 2009 (Cash Memo No T33/28956) at 21:26 Hrs. In that bill there was a mistake by your billing system staff of a double entry on single commodity. I have visited to the customer care desk along with your sales personnel and got the credit note (Cash Memo No T40/5263) immediately. It’s obvious a customer shopping regularly will not buy anything again at around 10:30PM; but your customer care leady made a note on repurchase on the excess amount of Rs. 349/-. I have asked for the refund amount and they asked me to buy something but at time of 10:30Pm I was not in a mood to buy anything. Then they advised me to visit any day within 15 days from that day for purchase or refund. Today I have gone to the customer care desk and asked for my refund but they said it’s not possible at any cost and I have to utilize the in shopping. I have reminded them for their words given to me on 26th but they denied and asked me to buy anything to get utilized the credit note.

This is very common and unethical practice within the industry. Rs. 349/- is not a big deal nether for any body nor for me but the way they have communicated is not a way to fare business practice. I am having both the Bill and the Credit Note where it’s clear that the fault is at your end and hence you should come for the solution.
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Aug 14, 2020
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I bought Mobile sim card no-[protected].Every month I go for shopping there with credit card they gave this over when i gave the offer slip and i the counter they said you go home we will do it but i waited and also ringed but they said that you have to come in the couter.After getting apportunity i went they activated one saying ither is expired, But it was not our fault.now my sim is indicating u registered SIm.We are very harshed their sales man forcefully motivating people to get that sim but service are very poor.In shopping food Bazzar also sevrell time doing blunder mistakes and being harshment we had to leave it in losses.As between their was a big offer os but one get one but they packed one item leaving the other.we had to be fully depended on their packing and we had to belive it.There also found credit card billing too fault.
In cosmetic some girls surround and motivate to take certain product.On saking the want product they say we dont have this you take this product it works more effective.as I asked the sales girl to give astrigent she gave telling it works toner and astrigent but found on reading deeply at home that it is only Tonner.Disgusting,
Starting Hotel of food bazar was very cheap and best but now it is seemed the cost is too high and quality is down. where is slogan is sabse sasta sabse accha!
offer In Basmati rice 5 KG Oil5KG Sugar 5kg was purchased by me .When we came home and cooked that basmatee rice it was worst then Boiled rice good quality, They fraudly made the Basmatee rice packet putting Boiled rice bad qulity rice .
I have also went to big bazzar at Bangalore wher my son is staying but this kind of comlain we never get.

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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