[Resolved]  Big Bazaar — Wrong barcode on the product & billed extra product not in the cart

Hi,

We did shopping in Big Bazaar Kalyani Nagar Pune on 31-01-09 evening. There are no limits in cheating the customers such as these big names.

1. We bought Channa Dal - 1 kg where as the attendant printed barcode of Toordal - 1kg and fixed to the pouch. By this we happened to pay extra 23 Rupees for this item.

2. There was a scheme going on where if you make final bill of Rs. 999/- or more you will get bedsheet of 349/- in 99/-. We have not asked for this, but still this is part of the bill and this was done intentionally by the person sitting in the billing counter.

We were surprised to see the bill amount as we were expecting the bill should be with in 1000/-, how on the earth we end up making a bill of 1100/- plus. After careful examination of the bill, we found above two discrepancies.

After insisting repeatedly that we want to talk to store manager about this issue, finally customer service agent managed to get the floor manager to address our issue. He then called this billing counter person and enquired about the concern no.2 and to our surprise, he started arguing that we asked for the product and hence he billed the same. For concern-1, it seems the person printing barcode is new to that area and hence could have done that. Finally I managed to get the refund for the extra amount paid.

Also I observed that the MRP shown and FB (Food Bazaar) price shown are different as FB prices are discounted, but they print MRP price on the barcode. It is customer responsibility that you should ask at the billing counter for the FB price otherwise you end up paying MRP price. So, eventually you are paying MRP price and not discounted price where as you could have anyway got at regular grocery shop with a phone call and got delivered to your door step with 1 month credit.

My learnings / observations from this transaction are

1. Staff are not trained properly and not educated enough to behave with customers appropriately.
2. Check your bill before you leave the area w.r.to contents, Qty, Price etc...
3. It seems the management has certain indirect policies and are closely involved on how to cheat the customer and make more billing and make more money.
4. Even though discounted prices are displayed, the barcode would have MRP price and if customer is not careful enough he would endup paying extra money than the market price at times.

My fellow citizens and customers, be vigilant and careful on whatever transactions you do.

Thanks,
Snehalatha