[Resolved] Big Bazaar — Misleading promotions | |
On 21-feb-09, there was an ad on Hindu (chennai) news paper that Big Bazaar is giving big exchange offers. One of the offer said that if you buy a persian carpet then you get 50% discount. On top of this offer if you exchange an old carpet you get 50% + 25% discount. Reading this i went to a big bazaar outlet at Vadapalani, Chennai. I gave away my old carpet at a counter and in return they gave me coupons worth 80 Rs. When i enquired, they said these coupons where given based on the weight of the carpet (4Kg * 20 Rs). They also told me that i can give this coupon at the cash counter and redeem it for a 25% discount. When i purchased a new carpet and gave these coupons for availing the extra 25%, the couter salesman did not know how to redeem it. He said he can only give me 80Rs discount. When i went to the customer service department, I did not get any positive response from them. The service was extremely bad. I insisted in meeting the store manager. When i met him i explained him the whole situation. I was really shocked to hear the response from the manager. He said the 25% discount that was published in the news paper was the name of the offer and does not mean you will get 25% off. I would say this is a very cheap way of cheating the customers. I will never ever step into Big Bazaar again or will i recommend it to others.. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
1 Comment | |
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+91 90 0786 2472
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
What we are lacking is the respect for the consumers even while the consumers are charged heavily. The consumer care department is so useless that people prefer to live with the loss then to approach the consumer care department. Its not enough just to stop going to such malls or not to suggest others to go to such malls. The government has to come up with effective consumer services and people(consumers) have to press on it. Internet is one big way to start the campaign, but it has to be consolidated and focused. Other wise things will remain the same.
Best wishes,
Shiv