Bill No. T31/31916
Bill date : 28th March 09
Item Details :CLINIC Hair OIL
I am writing this to just inform you that the people working at BIGBAZAR cash counter/ customer services are not reliable.
I went to purchase some house hold thing from Big Bazar Noiada (Great India Palace ) on 28th March 09 . As ususal purchased goods get packed into BIG BAZAR poly bag at the cash counter by your staff memeber after bill payment done . When I opened the polybag at home, I found that one item was missing (Clinick Hair Oil of Rs. 60 ) that was not packed by BIG BAZAR packing staff .
I called the customer care number mentioned at the bill (Hepl desk No. [protected] ) and reported the problem to the customer care staff .
He asked for the bill number and mobile no. just for formality .
He asked me to be on hold on the call and said to wait till he check the same at the counter as per Bill no. T31/31916. I waited for 15 min and finally call got disconnected even after that I was expecting the call from customer care staff and did not get even today i.e 31st March 09.
Story was not ended here ...
Again i made call for the same and same staff mamber has picked up the phone and made excuses that
He consulted the counter staff and there is no item like Clinick hair oil was left so he cant do any thing for customer.
He did not accepted the mistake done by the packing staff and nither provided any kind of solution .
This is because of your worst peaople and their attitide which hearted me a lot . I am asking whos mistake is this ?
Is it Customer mistake who have belive/ faith on your staff. If poly bag get shield at the counter it shelf when he will let this know that the all items is packed or not.
I do not know even after writing this message any body will look in the matter.
One thing is clear that if this type of services will be continiued then there is no more time to end of BIGBAZAR life.
I personally will not suggest to any body to visit BIGBAZAR .
Thanks
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