[Resolved] Big Bazaar — Gift Voucher | |
Date:13th Aug Today I visited the Thane Big Bazar with a gift voucher (Rs. 250 x 6). Did a shopping of Rs 2800 odd (bill no - MUM 001687), I presented the voucher for redemption. I was told it has expired. The gift voucher has no validity date or expiry date. As a customer I can't read bar codes.. I have a voucher that doesn't have a issue date and I want it to be redeemed. On enquiry at the customer service desk the representative agreed to the mistake but he said he is unable to help or process the voucher, even though on the system is it is showing expired only in July. Voucher series [protected]/81/82/84 & so on Its money which Big Bazaar has take without offering any goods, their system simply cannot hold advance payments taken for vouchers. A voucher is as good as currency (with infinate validity if not having date!) Please respond Best Regards Rahul Pandey Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I HAVE GIFT VOUCHER COUPANS WORTH OF 3000/-.OF DATE[protected].THROUGH AND OVERSIGHT VALIDITY OF THE SAME HAS AN END ON[protected][SIX MONTHS VALIDITY] .NOW WHE I VISITED TO GET THE CHANGE THE SAME CUSTOMER CARE OF SEVENSEAS MOLE FATEHGUNJ REPLYA THAT THIS COUPANS ARE OF NO USE.I WAS SHOCKED ON HEARING THIS.THIS IS CHEATING.THIS MAY HAPPEN TO BIGBAZAAR PEOPLE THAT SOME THING REMAIN IN THE POKET AND VALIDITY OVER.BUT REFUSING TO REIMBURSE OR EXXCHANGE THE SAME FOR WHICH I HAVEN'T PURCHASE ANY THING IS NOT AT ALL FAIR.THIS IS NOT AN EATABLE OR ELECTRONIC ITEMS.
THIS IS FRAUD AND CHEATING ON THE PART OF SUCH A LARGE GROUP NAMED "FUTURE BAZAAR" I HOPE I GET EARLY REFUND MY MOB NO-[protected].OR I WILL GO TOTHE COURT OF LAW AND GET IT PUBLISH IN NEWS PAPER ALSO.
THIS IS FRAUD AND CHEATING ON THE PART OF SUCH A LARGE GROUP NAMED "FUTURE BAZAAR" I HOPE I GET EARLY REFUND MY MOB NO-[protected].OR I WILL GO TOTHE COURT OF LAW AND GET IT PUBLISH IN NEWS PAPER ALSO.
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Even though the customer service staff at the thane counter where not helpful, I have a resolution on my problem. After I wrote to the company, the validity of my vouchers has been restored and now I can redeem them.
The problem could have been solved at the store itself and I would have saved 20 days, nevertheless the corporate CS team was helpful.
Rahul Pandey