Big Bazaar — refund value replacement policy

Assuming a case that because of some reason a customer wishes to replace or get refund for any product immedietly after its billing. In this case big bazaar applies a policy which is against human rights.
In this case big bazaar should issue a voucher to the customer which he/she can use anytime or give anybody else with a life time validiity but instead of this it issues a voucher with only 15 days of validity.
In case because of any reason if the customer missed out to get any product with in those 15 days by redeeming that voucher after which the customer is not liable to get anything and looses all of his/her money without getting anything in return and all the money loosed by the customer goes into the pocket of big bazaar without any reason or valid point behind it.
While replacing an unused product, it is social and above that a legal responsibility of the seller in a retail market to give any product to customer of the same value which the customer has already spent. And as the money never gets expire or looses its value with time it should be refunded to the customer in form of the desired product. There should not be any time vaildity in such cases.
Was this information helpful?
No (11)
Yes (12)
Complaint comments 

Comments

hi,
i want to replace my shirt which i bought yesterday please help.


Regards
Ramendra
Dear sir,
This is Priya from Future Group. Your grievience has been noted by us and we are doing our best to ensure that our esteemed customers like you enjoy quality service. We deeply regret for the incovienience you face. Please send us your queries at [protected]@futuregroup.in with your reference id 12418

Regards,
Priya
Future Group Care
Dear Mr. Jain,

We have not received any response from your end. Kindly send us the details so that we can assist you with your issue.

Regards,
Priya
Future Group Care
Hi,
I have bought one food item today..it's a sauce..i want to return it..is it possible
Dear Ms. Keerthana,

Please write at [email protected] with your contact number, store details and bill copy so that our team can assist you regarding this.

Regards,
Priya
Future Group
Hi
I have purchased door curtain yesterday but length wise it is short . I wish to return the item. Kindly assist

Prateek
[protected]
Hello
i have bought casual bagpack of skybags 4 days ago but it is big in size. can I exchange it with another size bag.

Regards
sunil pandey
Dear Mr. Sunil,

Please share your contact number and store details at [email protected] so that I can take it ahead with the team.

Regards,
Priya
Future Group
Hi ...I purchased some cloths before 05 days ago and I want to replacement but billing receipt has been lost so can I replace please suggest to me.

Regards
Tanweer
Dear Alam,

Kindly share your contact number and the store details at [email protected] so that I can take it up with the team.

Regards,
Priya
Future Group
I had purchased a pair of shorts from big bazar, bhubaneswar but it's big in size. Can i exchange it at big bazar Hyderabad location ?
Myself Amulya Meti. I have buyed 3 t-shirts. But the size is varying and is uncomfortable. I wish to exchange the products to the bigger size.
I had buyed innerwares but size was different i want replace but i lost bill...i had money transaction massage can I replace them
I had bought a T shirt..which is bigger in size..Can I change it?
Dear Ms. Alivia,

Request you to share your contact number and the exact store details at [email protected] so that I can take it up with the concerned team.

Regards,
Priya
Future Group
I purchased a shirt on 15, august 2017 at big bazar kankaria ahmedabad but it's big in size.It is still unused. I lost may bill but i know may bill num transaction num
can i replace it ? i paid through future pay wallet

invoice num. 34095
transaction id wd[protected]
Dear Customer,

Request you to share your contact number at [email protected] so that our team can connect with you and assist you further.

Regards,
Priya
Future Group
can i product changes and replace for any bigbazaar shopping outlet?
Dear Customer,

Request you to elaborate on your concerns at [email protected] with your contact number and the exact store details so that I can take it up with the concerned team.

Regards,
Priya
Future Group
Hi,
I have bought a shirt but it is very small. Can I exchange with other size but at the same time I have lost the bill. Can u please help me in this.
Purchased: Bigbazzar, Ags, navlur, Chennai
My contact:[protected]

Regards, Krishna
Dear Krishna,

I have raised this query to concerned team and they will connect with you at the earliest. Please write to us at [email protected] for future communication.

Regards
Priya
Future Group
Hi I purchased a yoga mat yesterday and it's slippery .. I don't have any grip over it. I wanted to return today. Is it possible?
Dear Pradeeba,

Please share your contact no., store details and bill copy at [email protected] so that I can take it up with our team to assist you.

Regards,
Priya
Future Group
I had purchased a top from big bazar, lucknow bhootnath but it's big in size. Can i exchange it at big bazar bazar inox side ? please share details in [protected]@gmail.com
Hi Priya,

I need help in cancelling a program that I signed with BigBazar. Pay INT 5000 and get INR 6000 back - what i was misguided on is - I can only use INR 400 per month.

I can not live with a limit of INR 400 and hence this program doesn't give good benefit to me, Please help to get my money back.

Thanks,
Kishore Dubey
Hi. I purchased a few clothes from big bazaar at Express Avenue, Chennai yesterday. Being oversized, I want to exchange the clothes. But I have lost my bill. I have already sent an email regarding this with my phone no. Can you help me with that?
Thank you.
Lahari Behera
Hi I have bought one men's jeans from the big bazar GIP mall Noida in the month of march-2018.after using about two week of my jeans the colour have started gone out.this totaly product default.i called to the big bazar customer care then they told me that they have only 15 days to claim.then I felt Cheated from the future group.which is not acceptable.
Dear sir,
Brought undergarments from big Bazaar.Size given on box is m but in actual find l size in box .Can I return this product and what is return window period?
Please note that we are not used that product by observing seems it's size bigger.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Big Bazaar / FutureBazaar / Future Retail / HomeTown
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    49%
    Complaints
    3867
    Pending
    0
    Resolved
    1795
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
    View all Big Bazaar / FutureBazaar / Future Retail / HomeTown contact information