Durian Industries Customer Care
Durian Industries Ltd
Customer satisfaction rating: 12%
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69
COMPLAINTS

Durian Industries Customer Care

Durian Industries Ltd

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Address
401, The Summit,Hanuman Road, W.E. Highway,Vile Parle (E)
Mumbai
Mumbai City District
Maharashtra
India - 400057

Customer Care Phone Numbers and Contacts

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12
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7

Customer satisfaction rating
12%
Complaints
69
Pending
0
Resolved
8
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So far so good - The company responded to our notifications and is working on resolving complaints.

Durian Industries Complaints & Reviews

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 Shachirohit on Jun 8, 2020
Hello sir
Good evening. My name shachi jain. I had purchased king size bed from ur kirti nagar delhi store and contact details are ph. [protected] address :92 third floor triveni apartment vikaspuri delhi billing name: rohit jain. Now we shift from delhi to gurgaon last to last month so i want to re-assemble it in proper manner. My re-assemble address is tower 22, 6d central park resort, sec 48 shona road, gurgaon 122004. My contact no. [protected] another no. [protected]

Complaint Status


[Jun 08, 2020] Durian Industries customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Furniture

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     saajid usmani on Apr 16, 2020
    I purchased a Durian Sofa set from Raja park Jaipur. Now after 3 years the plastic used at the bottom is getting tored due to poor quality
    Complaint comments  Add a commentComplaint category Furniture

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      Durian Industries — usage of cheap local material in place of genuine leather as sold for recliner sofa costing inr 2, 17, 200

       aseemns on Mar 15, 2020
      Hello,

      This is aseem mishra from bangalore - marathalli outer ring road. We purchased a durian recliner sofa...
      Complaint category Furniture

      Durian Industries — recliner quality

       Himanshukunwar on Dec 15, 2019
      I think no one in durian is bothered about customer, i am writing mails from more than six months but not a single call received...
      Complaint category Furniture

      Durian Industries — poor quality sofa material

       Manish Chande on Nov 9, 2019
      This is bring to your kind notice the inferior quality of sofa supplied by durian industries ltd.
      I bought sofa set...
      Complaint category Furniture

      Durian Industries — sofa ribbon has totally shrunk. on sitting it behaves as a recliner

       Bodhisattva buddha on Nov 1, 2019
      The sofa which i have purchased is within the warranty period. The problem has been from the beginning of purchase. The sofa...
      Complaint category Other

      Durian Industries — within warranty period demanding material and transportation cost

       svarmasv on Oct 21, 2019
      I have bought blos/37930/f/3+2 sofa from noida showroom of durian company in october, 2017. Now, the leatherette of sofa is...
      Complaint category Products & Services

      Durian Industries — sofa set 3+2

       averma09 on Sep 29, 2019
      I bought leather sofa set for nearly 2 lacs and it started yellowing within one year and one tear also appeared. Service team...
      Complaint category Furniture

      Durian — table glass broken by itself

       Sandy9292 on Sep 22, 2019
      In january 2019 i have purchased glass table from durian company. At that time company's sales person said that we sell most...
      Complaint comments  Read comments [1]Complaint category Furniture

      Durian Industries — unreliable company, mis agreement for terms of warranty

       iamay on Sep 11, 2019
      We bought sofa from durian on july 2018 but actually got a sofa on august 2018. Sofa torn due to the quality of manufacturing...
      Complaint category Furniture

      Durian Industries — reassembling of my double bed [Resolved]

       Parul Srivastav on Jun 30, 2019
      Hello

      I have purchased double bed from durian showroom noida 3 years back. Now i have shifted to hyderabad...
      Complaint category Furniture

      Durian Industries — formica - durien

       Setu Shukla on May 14, 2019
      We have book formica for my house furniture, but i wondering how deal your dealar with customers in ahmedabad, if formica...
      Complaint category Furniture

      Durian Industries — complaining about sofa set [Resolved]

       Neelam Garsa on Apr 12, 2019
      I purchased durian drake sofa set (3+2) in october2018 from jaipur rajasthan. After 15 days i heared some cracking sound during...
      Complaint category Furniture

      Durian Industries — demanding labour for assembling the double bed and other items for the first time [Resolved]

       ravi# on Dec 5, 2018
      This is to inform you that i had lodged a request for first time installation of double bed and wardrobe. I have purchased...
      Complaint comments  Read comments [1]Complaint category Furniture

      Durian Industries — defective double bed & not resolving complaint from 5 months. worst product after sales service i have ever seen. [Resolved]

       [email protected] on Nov 2, 2018
      My double bed headboard has so many cracks, base ply got bend & it doesnt have enough support to hold the weight of mattress....
      Complaint category Furniture

      Durian Industries — durian fooling customers [Resolved]

       Vivek0603 on Sep 19, 2018
      I bought L-shape sofa in June 2015 under 5 years promised warranty. The sofa material has started peeling off from many places...
      Complaint comments  Read comments [2]Complaint category Furniture

       asahilaggarwal
      Hi
      Bought another bed and mattress on March 16, and its been 40 days i am requesting sales Person of Ludhiana .Mr. Pashotam[protected] and now he doesnt pick my call also ).. that the Mattress is of short size for which i am enclosing pics of the Gap.
      ​Since 15 days he was saying that he is gonna send the new one. and Now he wants to me send the old mattress from chandigarh to Ludhiana and get the new one collected.
      a) I do not want to deal with Durian ever in my life
      b) I am no longer interested in the mattress as previous complaint of returning the mattress at my Ambala Home was also neglected, as this mattress gives so much of back pain
      c) Why the hell customer needs to send the mattress back, as i ordered the Bed on phone and he forced me to take the mattress also as they are giving 50% discount.It is company's duty to send the right mattress and Bed and if by any chance, we received the wrong mattress it is your duty to get it fixed.
      d) I have all the bills and conversations, Your person yourself said i should have bought MM Foam or Sleepwell mattress as i should be aware that Duiran is for Furniture not for Mattresses..
      ******* I am going to post all pics and conversations and whats app messages to all Social media, Media and finally to Court.

      Thank you for giving me the worst experience of my life.


      mattress
      mattress
      mattress
      mattress

      Complaint Status


      [Apr 24, 2018] Durian Industries customer support has been notified about the posted complaint.
      Complaint comments  Add a commentComplaint category Furniture

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        Durian Industries — regarding repair & service of my durian sofa [Resolved]

         bhaveshostwal
        This is dr vinod ostwal a proud customer of durian furnitures. I have buyed 3&2 str recliner from aurangabad showroom, maharashtra,...
        Complaint comments  Read comments [2]Complaint category Doctors

        Durian Industries — sofa bought from durian goregaon, mumbai needs to replace.

         Anaw
        I have bought sofa & centre table (Invoice no. : d-gog/in/00277/17-18.) from durian, goregaon, mumbai. Within 15 days i noticed...
        Complaint comments  Read comments [2]Complaint category Furniture

         dpald
        To,
        The customer care head
        Durian industries.

        I have purchased a crockery unit on cost of rs.85ooo/= from your showroom at allahabad namely shri balaji home decide civil lines allahabad on 25.05.2013 with guarantee and assurance that it is fully termite proof. However with great pain i have to inform you that said unit has been damaged by termite for which i have already made complaint to your above showroom manager. Damage is so grave that it cannot be repaired. The unit is well within warrantee period of 5 years. The photograph of damaged part is also being send separately for your perusal.

        I had send a mail on11.8.2017 and 12.8.2017 regarding termite damage of crockery unit purchased from your showroom at allahabad. I have also send photograph of damaged part o[censored]nit for your perusal and doing needful. The photocopy of voucher and warrantee has also been send you. I also made complaint to your local showroom and one person visited to see the actual position. But till the date neither damaged part has been repaired nor changed. The local showroom manager told me that i have to bear the expenses of material for which i agreed looking in to my necessity and total cost o[censored]nit and i have also purchased the required material such as board and other related material but in spite of my repeated request they have neither completed work nor they are responding properly to my phone.

        I think i have committed mistake to purchase durian product and decided not to purchase any durian product in future and also advise to all concern please be careful.

        D. P. Singh

        Complaint Status


        [Sep 22, 2017] Durian Industries customer support has been notified about the posted complaint.
        Hello, i have purchased a double seater sofa(berry) from ur jamshedpur outlet.We have registered a complain in the showroom about a defect in the sofa but no one is responding since last 2 months.I request u to pls see to this problem urgently and make my job done.
        Complaint comments  Add a commentComplaint category Products & Services

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