Big Bazaar — refund for broken furniture

Address:Bardhaman, West Bengal

i bought a slider bed from Big Bazaar , on 1st december 2011. they delivered the product on 2nd December 2011, which was a slightly different model , they said it was latest design. I found the bed broken on 3rd december 2011. When we complained to them , they say that they will replace the set in 2 weeks time . I want full refund . please someone advice and help.
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Dear customer,

Hi, I am Priya from Future Group. I apologize for the inconvenience caused to you. Request you to write to [protected]@futuregroup.in with the invoice number, store details, your contact details and reference id 1166. I will personally look into your matter once I receive your mail and an agent will contact you with an update on the same.

Regards,
Priya
Future Group Care
Dear customer,

Just a reminder that we haven't got a response from your end.

Regards,
Priya
Future Group Care

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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