[Resolved]  Big Bazaar / Food Bazaar — Overcharging on MRP

Dear Sir/Madam,

This mail is in regards to overcharging and rude behaviour of Big Bazaar Staff at Vashi, Raghuleela Mall.
I purchased 4 packets of Kara coconut milk from Big Bazaar Vashi on 30 Dec at 17:13. The MRP was Rs. 22 per pack. While billing the cashier Mr. Vijay Tripathi, charged me rs. 150.48 for 4 packets of Kara coconut milk. At the time of leaving the store i checked the bill and asked him regarding cost of product. He didnt answer properly and when we told him it was 22 rs he started arguiung with me and my husband. He was very rude and asked to go down and collect the refund from customer care counter. Then i asked him to call the supervisor and he started using abusive language. When we asked for the refund again he vanished from the spot. The store manager Mr.Rahul Bijawar came after 10 min and did not give us a satisfactory answer.He blamed the billing system and said it was difficult to keep a tab on each and every item in the store. He refunded rs 63 but the cashier was not ready to accept his mistake and did not even bother to apologize.
This is very sad and disappointing regarding a store like Big Bazaar and Food Bazaar and henceforth should stop such pratices and take strict action against such mannerless staff who have no etiqutes of talking to customers. This has caused us severe mental harssment.
Please do the needful.

Encl: Bill Copy and product

Thanks & Regards

Manisha & Rahul Shinde