Big Bazaar - Furniture Unit — Pathetic after sales service i.e Furniture Fitting Not Done Till Date

Address:

Karnataka

I had purchased furnitures from Big Bazaar Old Madras Rd Branch(Bangalore) on 16th March 2010 & had to pay the entire amount on the date of purchase.After the payment,I came to know that the delivery will happen on 26th March 2010.
Thereafter only one piece was delivered on 28th March & that too no fitter turned for fitting it.I still thought of giving them some grace time & on 4th April I went to their Old Madras Road store to enquire on same.I understood that there was no connect with the despatch team & sales team & that no one was aware of whether any fitter would ever arrive.
I kept on calling on the helpline nos given in the bill but everytime I called the phone was picked & then intentionally disconnected.
Finally the other piece got delivered on 8th of April & that too they didnt intimate me beforehand & thereby left the furniture outside my residence without getting the challan signed by me also.
Today is the 11th of April & I am still waiting for the fitter though I made several calls to all the helpline nos.
I have paid the money & after so much of running around,what I got are some heavy boxes,the contents of which are unknown to me & neither there is anyone to join the pieces to make it a proper furniture.
So is this how a brand like Big Bazaar treats its customer?
What I also observed is that whether it is the sales person,the cust service people or the delivery people,all the employees of Big Bazaar are least bothered of whether their products get sold or at customer satisfaction.
I would request the higher management team to take serious note of this as this will hamper their image in near future.
I would also advice other customers to refrain from purchasing products from Big Bazaar on account of their pathetic after sales service.
Thanks
Kuheli Mukherjee
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