[Resolved]  Big Bazaar (Future Value Retail Ltd) — Big Bazar (Future Value Retail LTD) harasses Customer and his Family

Address:

Bangalore, Karnataka

Big Bazar (Future Value Retail LTD) harasses Customer and his Family

Branch: Salaripuria, #1&2Varthur RD,Nagrvarapalya, Nr KR Purm Flyover, Bangalore

Receipt No. 0010568

Date of Purchase:[protected] Saturday (Time: 21:54)

Cashier Name: Rakesh B R

Issue: Charged Rs 479/- for an item having MRP Rs 279/- and harassed next day when refund was requested

Description: I was charged Rs 200 extra for a product. I noticed the same when I reached home. Very next day[protected], Sunday), I visited the shop to get my money back by wasting fuel and time. Instead of apologizing and returning my
money, they blamed me of theft. They said that I got some other item worth Rs 479/- and stole this Rs 279/- item and took it home unbilled. One staff along with two others, shouted at me and asked me to pay additional Rs 279/- for the item.

They said that they didn't believe me and told me story of a doctor who stole items worth Rs 30 thousand. They tried to prove that I too was of the same kind. I was humiliated in front of my wife, daughter and 100s of customers.

I told them not to blame me and check the cctv recordings of last evening. They didn't listen.

After long hot discussions, two more staffs came who said that my money will be refunded. After they verified the product in some of the scanning machines, they refunded me Rs 479/-. One of them said sorry while the ones who had blamed and shouted, kept smiling while passing comments.
My Losses: 1) Lost my Sunday evening along with that of my wife and baby
2) We came home humiliated with lot of pain and sufferings (awake till now writing this in pain)
3) Kid was scared because of all the noise
Who will repay for the above losses?

Regards,
Harish
Bangalore