[Resolved]  Big Bazaar — Damaged Product

Address:Haryana

Dear All,
This is to inform you that on 15-11-11 I purchase some woollen cloths from your big bazaar from sahara mall gurgaon at the time of purchasing I saw a damage cloth then I called a executive to remove that cloth from the stock and I purchase the same colour cloth for me also but by mistake that executive put that damage cloth in my packet on next day when I saw that damage cloth I went to your store i ask the executive to replace that pcs but they don’t have same colour pcs than I select a different cloth for me but this one is costly than the previous one then after all this he is asking me for more money then I reply to him that i want to talk to your manager then he says that he is the manager and he don’t allow me to change the cloth. Now u just told me that when i have a bill and that pcs is damage then why can’t you change the product and if you are unable to do so then pls told me so that I can go through the legal process. I want solution in just 24 hr otherwise my lawyer send you a notice for all this

Attention :- Name of that executive is Mr Ramesh

With Regards
Ashish sharma
[protected]
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Aug 8, 2021
Complaint marked as Resolved 
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Dear customer,

Hi, I am Priya from Future Group and would like to apologize on behalf of Big Bazaar for the behaviour of the staff. Request you to write to [protected]@futuregroup.in with the invoice number and reference id 1012 so that we can investigate further and get back to you with an update soon.

Regards,
Priya
Future Group Care
Dear customer,

Just a reminder we haven't received a response from you.

Regards,
Priya
Future Group Care

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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