[Resolved]  Big Bazaar — Misleading consumers

Address:

West Bengal

Last week I had gone to the Big Bazar (Esplanade) outlet in Kolkata to buy a shirt. While paying the money, the person in the cash counter asked me whether i need a plastic bag ( as per the new govt directives, plastic bags will be charged and have to be bought by customers, or else one can bring their own bags). I told the person that i do not need a plastic bag as i already have my own bag. To my surpise, I was told to vacate the line and go to some other counter. When i asked, the reason that was provided was that the particular line was only meant for those who will buy plastic bags, and it was masdatory to buy plastic bags. When I asked where such thing is specified, the person in the cash counter started arguing rudely and gave a very illogical reason that one cannot take out any clothes outside the store without a packet.

In other departmental stores, a customer is given absolute freedom about opting for a plastic bag. I think the main motive of the Indian govt here is to reduce the usage of plastic through such measures. When i categorically mentioned that no plastic bag is needed, the store does not have any right to force me. This proves thet Big Bazar is taking advantage of this effort by the govt to cash in more money. If they are so consious, why cant they give cloth bags to customers? There are lots of stores that have changed to cloth bags. Previously plastic bags were given for free, but now with such directives in place, Big Bazar is taking undue advantage. Request you to look into the matter and prevent harrasement of customers.