[Resolved]  Big Bazaar — Purchased sofa set yet to be delivered

Address:

Bangalore, Karnataka

We purchased furniture worth around 40,000 rupees from Big Bazaar located in old madras road, Bangalore on 28-Nov-2010. The bill number is [protected]. We purchased a sofa set, a computer chair and a computer table. We were promised delivery of the goods within 14 days of purchase. We didn't get any of the items delivered to us within this period. On repeated reminders to them, we finally got the computer chair and computer table delivered to us. But the sofa set is yet to arrive (today is 26-Dec-2010) and we are completely frustrated about our experience with Big Bazaar. How can they take us for a ride like this? Isn't big-bazaar a wannabe Wal-Mart?

There is one Mr. Kumar who keeps promising us that the delivery will happen in the next few days or the next week. He is an elusive character who says he will call us back and confirm the delivery date but never keeps his word. We always have to call him and "chase him" to commit a date. Last week, he told me that we would get the sofa set by 26th. I warned him sternly that either he should keep his word and deliver by 26th or refund our money. He agreed to refund if not delivered by 26th. Now, here i am on 26th and when we called big bazaar number given to us[protected], i am told that he has gone on a leave for Christmas. Then a person named Arun told us that he will check in the store department and get back in 15 minutes. But it has been several hours now and still no response from them.

Why did Mr. Kumar give 26th as the date when he himself would be out of office? When will we get our furniture? What kind of service is this? Why does big bazaar employ such chameleons (i.e. kumar)?