[Resolved]  Big Bazaar, Patna — rude and unprofessional behavior of manager of electronics section

Address:

Patna, Bihar

sir,
I had bought a PHILIPS sandwich maker from BIG BAZAAR ,PATNA . on 25 jan 2012.on reaching home when I opened the packet ,I found the lower body of sandwich maker broken .On contacting the PHILIPS service centre at patna, they asked me to take the damaged product back to BIG BAZAAR . When I took the product to big baazaar , the sales men were blaming me for the damaging the product. They were so rude and loud . I fail to understand that I had bought jam bottles that day from big bazzaar and they were intact but a sandwich maker which I think was not made of GLASS CRUMPLED ! ! Then they called their manager and to my utter shock he told me that I should have checked the product proprely before buying because there was so much rush that day and it was not possible to check every electronic product they were selling. AND ITS NOT THEIR POLICY TO DO THIS. .and ASKED ME TO GO ANYWHERE I WANT TO BUT HEwill NOT REPLACE THE PRODUCT., a heated argument followed then. Then, I asked him to return my broken product . ,and when I started reading my guarantee papers, my bills, one sales man offered to change my product because they thought I might complain to higher authorities or so .He did change my product ,but at the end I am really pissed off by rude and so un proffesional behavior by your so called manager. I swear not to visit your BIG BAZAAR again. YOU PEOPLE JUST SELL THINGS WITHOUT CHECKING AND EXPECT CUSTOMERS TO CHECK EVERY CIRCIUT OF ELECTRONICS. I COULD HAVE DONE SO IF I WAS AN ENGINEER. AND NOT EVERYONE A ENGINEER IN THIS WORLD... KINDLY GET YOUR POLICY CLEAR ON EVERY ADVERTISEMENT YOU MAKE IN NEWSPAPAER THAT CUSTOMERS WILL HAVE TO BUY ELECTRONICS AT THEIR OWN RISK, IF THEY DONT KNOW THE INTRICACIES oF THE PRODUCT they are buying because you people dont bother to check them before selling .
DR ROOHI SINGH

PATNA
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