[Resolved]  Big Bazaar — Replacement of damaged wash basin

Address:Ranchi, Jharkhand

Bought three wash basins vide cash memo number T72/354 dated[protected].
One of the wash basin model number [protected] was found to be damaged as informed to us by plumber Mr.Sumit Ojha sent by big bazaar, ranchi. After repeated reminders and personal contact with the personnels of big bazaar, ranchi Mr.Ananjan Khatua, ASM and Mr.Gurucharan Das, Sr, they finally instructed me to bring the wash basin to big bazzar and to surrender it on[protected] and assured me that as soon as the particular wash basin is available at big bazaar ranchi I shall be informed, but no communication was made from big bazaar, ranchi to me.
In the mean time I visited ranchi for some official work and I also went to big bazaar ranchi to remind them about the replacement of my wash basin, but the personnel present over there refused to listen to my complaint and told me that there is lapse of two years, since the purchase of the article, so they will neither replace the article nor refund the amount.
Kindly, go through the details of the purchase and do the needfull.
Contact me at
Dr.Rajiv Ranjan
Ujjawal Enclave, Flat No B-112,
Pugmil Road, Hazaribagh-825301
Ph no:[protected]/292070
Mob no: [protected]
Mail: [protected]@gmail.com
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Aug 13, 2020
Complaint marked as Resolved 
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Dear customer,

Hi, I am Priya from Future Group. I apologize for inconvenience caused to you. I have shared your complaint details with the relevant team from Big Bazaar. An agent will contact you shortly with an update on your issue. Rest assured your complaint will be resolved.

Regards,
Priya
Future Group Care

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