[Resolved]  Big Bazaar — ICICI Credit card Dispute Transaction at Big Bazaar

Address:

Vadodara, Gujarat

ICICI Credit card: Dispute Transaction @ Big Bazaar
On 23-Jan-11 I used my ICICI credit card three times for shopping from Big Bazaar, Baroda and during one of the payment the person in payment counter swiped my card twice saying one swipe was failed. But next day when I checked my credit card transaction history I found that there is an additional transaction shown of amount Rs. 9027.25/-. I immediately checked with Bank through dispute transaction query and Bank advised me to check with merchant i.e. Big Bazaar. When this issue is reported to customer care of Big Bazaar, Baroda (Mr. Narendra) he confirmed me that no such amount from my credit card has been credited to Big bazzar and may be a bank mistake.
I again raised dispute transaction query to ICICI bank. Bank credited the amount and blocked the card and also advised to send a signed letter to bank for intimating this dispute via Fax. It was immediately sent. But after few weeks Bank reversed the credited amount saying they are unable to initiate the investigation as signed letter is not received, but fax log shows that it was delivered. However I sent the required documents again and Bank again credited the amount.
After about a month or so Bank replied that the transaction was a swipe transaction. When asked for proof, bank sent me transaction charge slip (merchant copy) which clearly shown the signature was not mine. Bank denied to take responsibility for processing payment to Merchant even after my intimation of dispute transaction. And I had to pay the due amount to bank.
From signed chargeslip of the dispute transaction I noticed the payment was made 6 minute before one of my valid payment and the difference in Bill no is just 1 (from same payment counter).
Now I have again approached Big Bazaar with below documents and requested to reimburse the amount
1. Bill & Charge slip (customer copy) of Three valid transaction
2. Copy of ICICI bank letter along with signed chargeslip of dispute transaction (signature of someone named Mr Mohanty)
3. ICICI bank statement for the month of Jan-Feb’11 showing all 4 transactions of Big Bazaar.
Big Bazaar customer care forwarded above said documents to regional office for checking database as they didn’t have data of 3 months old transaction (as informed by Big Bazzar).
Even after producing proof which clearly indicates that card was mistakenly swiped by Big Bazzar at payment counter for other transaction, they denied to take any responsibility and blaming Bank for processing the Payment.
I hereby request for help to resolve the issue with Big Bazaar.
Regards
Samir Pal
Mobile [protected]