[Resolved]  Bigbazaar — charged twice for single product

Address:

Nagpur, Maharashtra

Respected sir,
This complain is about Big Bazaar landmark building sitabuldi outlet Nagpur. I purchased washing machine on dated 16th Nov 2010 and in spite of telling the counter girl at billing section she had used my SBI credit card twice that results in double payment for the one product. the washing machine cost of 6850/- debited from my SBI credit card account twice. i had been to the customer care department 8 times and every time they gave me excuses that "they will call me back and sometimes that head clerk is on vacation and sometimes in next one hour they will solve my problem" but so far nobody has done anything about solving my problem and everything i travel 12 kilometer from my house to sitabuldi land mark big bazaar.i have shown them my bills and my bank statement to executive their in customer care department they agree for the mistake but no body wants to take responsibility saying that money cannot be refunded by them and i have to solve this matter all by myself with the bank. i have also written 8 mails to Big Bazaar customer care department and they have sent me mail that my complaint case No 9566 is register and for every mail they have same reply that "they will concerns to the correct authority & get back to you shortly."My written complain and related document like Bank statement is also not accepted when I met them last time
In next one week i have to go outstation for long duration for official as well as for personal reasons, so kindly look into the matter and gave me justice for all my suffering and pain caused by Big Bazaar Nagpur.