Biovea - for all practical purposes, it is a large MNC operating all over the world. That is all good to hear & know. However, beware of being lugged with unforeseen & unfair charges, they call 'Customs Declaration', that needs to be paid at the door, whilst collecting the parcel (oh, by the way, it took that parcel nearly a WHOLE MONTH to arrive at my door !!), from the postman.
My question to Biovea is :
Why was I NOT made aware that I would be expected to pay that 756.00 INR at the door, when I was placing my order (which was 'shipped' free of cost, for having ordered products worth more than 1999.00 INR) ???
Do you consider this professional ? I am not being difficult and I understand that some things need to be sourced from elsewhere than India, however what would it take a large MNC like Biovea, to inform the poor customer of this small detail ?
Shameful, on two counts :
1. The parcel took a whole month to arrive (when the replies from the customer support kept repeating that they NEVER take more than 20 days !!).
2. The undeclared charges that you feel the need to dump on your unsuspecting customer ( I have attached a photo of the supposed declaration form).
You have, for sure, lost me as your customer (unless you explain your absolutely abhorrent business model/practice to me). I also hope my comment here would make many think twice (or even thrice) before ordering from your website.
Best wishes, NOT !
-Charu.
Order Number :[protected]organic chia seeds).
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order not received
order no 24873714 Betaine Hcl ordered on 8th Feb not yet delivered package shows shipped.Same reply given by customer care and no phone or address mentioned on the site.