[Resolved]  Biovea — Refund amount not credited

Address:

Haryana

Biovea =has not credited any amount in my account though they sent a mail that they have credited.But till date i didn't got any? below is the mail they sent.

Dear Mr. Deepak

Thank you for your email.

We apologise that you have not received your package. We are refunding your order amount back to your Card. You can use this refund to place a new order on our site.
We apologise again for the delay.

Kind regards,

BIOVEA Customer Support


Subject: Order Status

SUBJECT: Order Status
NAME: Deepak
ORDER NUMBER: 13781140
MESSAGE: i purchased on March 21, 2013. Still i didn't receive my product. How can a track my item ?