Birla Sun Life Complaints & Reviews

To, 18.08.11
Mr. AMITABH VERMA
CHIEF OPERATING OFFICER
BIRLA SUNLIFE, MUMBAI
Subject: Activation of med claim encashment scheme with the policy or
Reimbursement of policy money with interest amount.
R/Sir,
This is to bring to your kind notice that on regular pursuation of Snowtex Investment Ltd. Agent Mr. Rahul Sahni ([protected] ), I invested in BSLI Bachat endowment plan (term period 20 years) whose policy no. is [protected] dated 8/02/2011. That in the policy I was promised that after 90 days free medical encashment scheme will activate. But even after 90 days the scheme is yet to be activated. The worst part is that even I am not getting proper answers from customer care so as to what to do.
That it was the feature of the policy which lured me to invest. That in case if scheme fails to activate, in that scenario please reimburse my policy money with interest. Kindly look into the matter & reply as early as possible.
Thanking You Yours Sincerely

(S.N. Mukherjee)
Cell-[protected]
P.No.[protected].

I am the most impacted customer of Birla Sun Life, Insurance. I hope others do not get this impact.

The details of Policy -
Policy Number[protected]

My queries and escalations against Angel Financial Advisors Pvt Ltd -

1. As per policy statement, my policy premium is Rs. 20,009.56/- per year (that means Rs. 5,002.40/- per quarter).
Initial amount charged from me is Rs. 6,000/- assuring me my policy premium is Rs. 24,000/- per year (that means Rs. 6,000/- per quarter)
*****HUGE MISMATCH IN COMMITMENTS*****

2. When I was informed the features about policy, it was said (rather I would say I was fooled) me that I will have to pay premium of Rs 24000/- for next 5 years. Then after 5 years I will receive an ASSURED amount of Rs. 2,64,000/- with an assurance which would be provided as a part of policy statement.I did not see that assurance letter in letter sent by Birla Sun Life.
When contacted customer care, I found the details provided were totally wrong.

Also it was informed that I can keep minimum amount of Rs 24,000/- in my policy and can withdraw rest amount after 3 years to keep my life insurance for next 30 years.
This part is not mentioned in the policy details. Now I feel, I was FOOLED by Angle Financial Services.

3. It was informed me that the life insurance cover is for next 30 years and that is Rs 15,00,000/-. But policy statement says Basic Sum Assured as Rs 4,37,000/- and Enhanced Sum Assured as 5,10,000/-.
What is the final figure? Is it Rs 15,00,000/- or is it either Basic Sum Assured as Rs 4,37,000/- or is it Enhanced Sum Assured as 5,10,000/- or is it both Basic Sum Assured and Enhanced Sum Assured as (4,37,000+5,10,000 = Rs 9,47,000/-)
I am not sure why there is so much of difference is what was assured and what is mentioned in policy statement.

4. It was informed me that I can contact the person who provided me the details i.e. Yogesh Surve anytime on the mobile number provided by him ([protected]). But I could not reach that fellow. He is not picking up my call or ignoring me, I am not sure.
He had given me his employee number of Birla Sunlife Insurance Company as 502173. Now I doubt if this fellow is from Birla Sunlife Insurance Company only.

I was totally cheated by Angel Financial Advisors Pvt Ltd. and now I do not have option but to wait and keep investing in the plan for which I am not going to get committed benefits.

Also I do not get any support from Angel Financial Advisors Pvt Ltd. for getting my queries resolved.

I hope you understand and take immediate action on my concerns. The worst of all the insurance companies I feel.

sir
i had buy a policy from birla sunlife insurance company ltd bilaspur and for that i issued them a cheak. i found a information that they issued me a policy no. 4798227 at 31/03/2011 . but they did not issue me policy document till now , complaint to the office ,but they did not taking any action on that .
please take a serious action on that.
Regards
Devendra dutt tiwari
near post office
Pendra
Bilaspur
495119
mo no [protected]

Sir,

From last 1 year Birlasunlife Insurance co PF dept just asking for wait more time to settle my pf amount. But they till now either giving me the particular date or amount.Even they didn't receive the ph calls, which is mention as a toll free no.
Please help me to get my pf amount, because I am seriously facing financial problem.

For prove I am just paste their reply mails which they send me :


From: ABFSG HR Helpdesk [mailto:hr.[protected]@birlasunlife.com]
Sent: Saturday, July 30, 2011 3:16 PM
To: Debasish Banerjee
Subject: Re: [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected] [...]



Hi Debasish ,

Thank you for writing to ABFSG HR Helpdesk.

please note that your PF is under process with the PF team, it is already Sent to PF Consultant for PF Settlement.

request you to allow some more processing time for the same.we will provide you the update very soon.

Please let us know in case of further assistance needed.

Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

07/29/2011 10:57 - Debasish Banerjee wrote:

Dear Concern,

Why don’t you reply how many days will take to reimburse my amount. And also why don’t give me the contact details?
Repeatedly you send me the same mail instead of give me the information.
Let me know why it was delay? How mach more time did you need?
Please give the exact date.



Warm & Regards
Debashis Banerjee
Mob No:[protected]





From: ABFSG HR Helpdesk [mailto:hr.[protected]@birlasunlife.com]
Sent: Tuesday, July 26, 2011 5:38 PM
To: Debasish Banerjee
Subject: Re: [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected] [...]


Hi Debasish,

Thank you for writing to ABFSG HR Helpdesk.

We apologies for the delay

Please note that are doing follow up with our concern team in this regard and would revert to you with an updated status soon.


Request you to please allow some more time for processing, so that the needful will be done.



Please let us know in case of further assistance needed.
Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

07/26/2011 12:17 - Debasish Banerjee wrote:

Dear Concern,

Please specify clearly hw many days you’ll take? Otherwise send the contact details so I can also track my record.
Please don’t send the same mail.



Warm & Regards
Debashis Banerjee
Executive – Marketing & Sales
3 Wood Street
Govind Mahal
Kolkata -700016
Mail id: [protected]@kolkata.lclshipping.com
Office No:[protected]
Mob No:[protected]
LOGISTIX (INDIA) PVT. LTD.





From: ABFSG HR Helpdesk [mailto:hr.[protected]@birlasunlife.com]
Sent: Saturday, July 23, 2011 12:06 PM
To: Debasish Banerjee
Subject: Re: [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected] [...]


Hi Debasish

Thank you for writing to ABFSG HR Helpdesk.

Please note that your query is under process and soon we will get back to you with update on the same, kindly allow some time to assist you better.

Please let us know in case of further assistance needed.

Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

07/22/2011 10:18 - Debasish Banerjee wrote:

Dear Concern,

Please tell me the specific date. I am waiting from last 12 months, now tell me hw many days I have to wait.
I am facing serious financial problem.

Dear Joyanto Sir,

Please follow-up the case. I am seriously facing financial problem.
Also give me the contact details to whom I can contact directly. The toll free no. no body entertain it.




Warm & Regards
Debashis Banerjee
Executive – Marketing & Sales
3 Wood Street
Govind Mahal
Kolkata -700016
Mail id: [protected]@kolkata.lclshipping.com
Office No:[protected]
Mob No:[protected]
LOGISTIX (INDIA) PVT. LTD.





From: ABFSG HR Helpdesk [mailto:hr.[protected]@birlasunlife.com]
Sent: Thursday, July 21, 2011 6:03 PM
To: Debasish Banerjee
Subject: Re: [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] Status of PF. EMP No: [...]




Hi Debasish,

Thank you for writing to ABFSG HR Helpdesk.

Please note that your PF is under final stage of processing. Request you to allow some more time for the same.

Please let us know in case of further assistance needed.

Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

07/20/2011 15:28 - Debasish Banerjee wrote:

Dear Concern,

According to the trail mail, 15 days is over.
So, can you please tell me when I’ll get the PF amount?



Warm & Regards
Debashis Banerjee
Executive – Marketing & Sales
3 Wood Street
Govind Mahal
Kolkata -700016
Mail id: [protected]@kolkata.lclshipping.com
Office No:[protected]
Mob No:[protected]
LOGISTIX (INDIA) PVT. LTD.










----- Forwarded Message ----
From: ABFSG HR Helpdesk <hr.[protected]@birlasunlife.com>
To: Debashis Banerjee <deb.[protected]@yahoo.in>
Sent: Mon, 27 June, 2011 5:10:24 PM
Subject: Re: [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] Status of PF. EMP No: 8317

Hi ,

Thank you for your request.

Please note that we captured your details and would revert to you with an updated status soon.

Request you to please check with us for updated status after 15 to 20 Business Days.

In case of any clarification, Please get back to us.


Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

06/27/2011 14:05 - Debashis Banerjee wrote:

Dear Concern,



This is with reference to the appended mail below. My payment is processed on 18th May, But still there is no clue.



Dear Joyanta da,



Would request your kind attention and help in this regard.



Regards

Debashis Banerjee
# [protected]




[protected][protected][protected][protected]





From: ABFSG HR Helpdesk <hr.[protected]@birlasunlife.com>
To: Debashis Banerjee <deb.[protected]@yahoo.in>
Sent: Mon, 27 June, 2011 11:20:04 AM
Subject: Re: [Ticket#[protected]] [Ticket#[protected]] Status of PF. EMP No: 8317

Hi Debashis,

Thank you for your request.


Please note that your PF is under process and you will receive the same shortly.

In case of any clarification or assistance feel free to revert.

Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

06/26/2011 20:58 - Debashis Banerjee wrote:

Sir,



I am still waiting for your reply......... Hw many days I still have to wait for my PF amount..



----- Forwarded Message ----
From: Debashis Banerjee <deb.[protected]@yahoo.in>
To: ABFSG HR Helpdesk <hr.[protected]@birlasunlife.com>
Sent: Mon, 30 May, 2011 12:00:41 PM
Subject: Re: [Ticket#[protected]] Status of PF. EMP No: 8317

Sir,



How many days I should wait?. And also please let me know weather its possible to direct credit to my bank account. My account is in HDFC bank. Branch :- Stephen House ; Kolkata. If its possible I'll give you the bank account no.

I am egarly waiting for your reply.



Regards

Debashis Banerjee.




[protected][protected][protected][protected]





From: ABFSG HR Helpdesk <hr.[protected]@birlasunlife.com>
To: Debashis Banerjee <deb.[protected]@yahoo.in>
Sent: Wed, 18 May, 2011 3:19:52 PM
Subject: Re: [Ticket#[protected]] Status of PF. EMP No: 8317


Hi,
As per latest update, your payment is in process. Would be released soon.






Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

05/11/2011 10:49 - Debashis Banerjee wrote:

Sir,



I am still waiting for your reply. Please let me know weather its possible to direct credit to my bank account. My account is in HDFC bank. Branch :- Stephen House ; Kolkata.



Regards

Debashis Banerjee.




[protected][protected][protected][protected]





From: ABFSG HR Helpdesk <hr.[protected]@birlasunlife.com>
To: Debashis Banerjee <deb.[protected]@yahoo.in>
Sent: Sat, 7 May, 2011 1:04:18 PM
Subject: Re: [Ticket#[protected]] Status of PF. EMP No: 8317

Hi Debashis ,

Thank you for your request.


Please note that your query is presently worked upon. We will revert you with an update as soon as possible.

In case of any clarification feel free to revert.



Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

05/05/2011 12:58 - Debashis Banerjee wrote:

Dear Concern,



Pls let me know the current status of my PF, hw long it will take.

My name is: Debashis Banerjee

EMP code is : 8317

Date of leaving: 10.10.2009





Warm Regards

Debashis Banerjee

# [protected]



















Thanks & Regards

Debashis Banerjee
[protected]

i have received call from birla sun life delhi regarding insurance policy after that i have called customer care if birla sun life and they told me that we don't have this type of policy. then after i have mail to company tooo many time from same day but till date i have not received any reply form the company and still i have received calls from the company regarding policy. in this type of scam company is also involved in it that is why they are not replying my mail and not take any action.

Plz refer to my emails
Date: Thu, Jul 28, 2011 at 2:18 PM
Date: Tue, Jul 26, 2011 at 1:06 PM

Date: Thu, Jul 21, 2011 at 11:46 AM

Date: Wed, Jul 27, 2011 at 11:51 AM
Subject: Re-instatement of Policy number[protected]

Despite Several Reminders, the BSLI doesn't look into this matter in the interest of the policy holders.

If the policy doesn't take for re-instatement, a review petition will be filed in the IRDA and necessary compensation will be claimed from the BSLI for non-commitment of policyholder's interest.


Plz re-instate my policy no.[protected], as I did not get much info about my refund. Now I am shocked that only 3000/- will be refunded for my deposit of 15000/-. this is illegal and not tolerable.

I have already requested the BSLI to re-instatement one month back but no response from the BSLI.

If you don't proceed further, I will file petition against BSLI for full refund for harassing and misguiding the customers in the Consumer Court for Compensation.

Plz call me urgently [protected].

K.GANESARAMU & PACKIYALAKSHMI

The Branch Manager of Birla Sunlife insurance at Diamond Harbour doing miss behave with the Renewal Clients. If their Agent have not presence now with in Birla, then why the client are suffering this reason. As per manager information its Birla Sunlife Insurance head office instruction.Lot of Client are suffering this type of problem with Birla Sunlife insurance in other branch its one of them.
So Don't Invest this type of Pvt.Insurance Company.

Hi,
My name is Deepali Agarwal. I have taken a Birla Sun Life Policy in 2008. The policy was of 3 years. I did the last payment in March-2010.
After that I had come to United States for higher education and I want to withdraw my policy so that I can use the money for my education.
I have dropped several emails to "Customer Service" to ask the process to get my money back.
I am tired of contacing them and never got any reply. When they needed my money I used to get 100s of calls and now they are not bothered to even reply their own customers.
I have no clue on how to get my money back, I have to wait till I plan my India trip which I dont know when!!
I wish someone can help me on this issue as I am in a real need of my own money!
Regards,
Deepali

i have invested some amount in the cash manager fund of the birla sunlife mutual fund. the good thing about this scheme is that the principal is 100 % protected and i can get my amount within 2 days of my request and there is no entry or exit loads in this fund. for the ease of my transactions i have opted for the electronic payment mode of my redemption and i have also clearly mentioned the same in the application forms. on 19th of july i have made a redemption request for Rs. 10000 from my folio and after 2 working days i was waiting for my amount to be credited in my bank account. when i dont get my amount in the 3rd working day then i called up the call centre to inquire abount the amount when i was surprised to know that they have registered my mode of payment as the cheque payment mode. i asked them to rectify the mode of redemption in my folio for which they told me that it will take 4 working days to rectify the same. i told them that being it is the mistake of the company and that it is to be rectified instantly than they denied me and said that it will go according to the process. i also asked them about my cheque of Rs. 10000 but i was more surprised to know that they have not even despatched the cheque till 25th of july. my redemption is been done as per the NAV of 19th of july and my cheque has been despatched on 25th of july that means that the amount difference of 6 days has to be borne by me... i want the necessary actions to be taken against the company so that no one else faces the problem again...

My self Aashish Bhasin I have Received a call from BirlaSun Life Insurance executive name is Rahul Sharma they told me about a plan but when i said i didn't require they started abusing that number is [protected] when i talk to birla sunlife insurance call center they told me we cant do anything for that " we cant do anything for that market caal". How that company who can't restrict our employee can they manage your fund or settlements the claim.

respected, sir/mam

my name is gaurav chandak i complete my BCDE exam as on[protected] .but without my knowledge my certificate is used by birlasunlife security ltd. & i have to release it as soon as possible my reg- id is BSE-BCD-BR-APR7620.
It is my last request to release it .
thanking you
GAURAV CHANDAK
[protected]/[protected]

Dear Sir,

I have purchased a policy from you in January ( the policy no is[protected] but not received the policy bond on time after so many visits to your Chandigarh Branch I have received a policy bond that to in duplicate which I don't like at all

After seeing the policy bond I am not satisfied with the policy therefore I have submitted the policy for free look which you have denied now you tell me where is my fault you have given me duplicate bond where is my original bond please process my free look otherwise I go in legal court against you

waiting response in 24 hours

this is total case of Mis selling

regards
Nitin Saini
[protected]
[protected]

Respected Sir / Madam,

I am k.Suresh Babu, from chennai

Worked in Birla sunlife Insurance company limited

And I resigned my job 6 months before, till date I am not recieved my EPF claim

My EPF No: MH/211039/41312.

Please do me needful

With Thanks & Regards,
K. Suresh Babu.
[protected].

Dear Sir / Mam

I have resigned from Birla sun life insurance co branch ghaziabad in
the month of september 2010.My FFS was done in the month of January
2011 but till the date i have not received my pf. I have already
submitted my form in the month of dec2010.Almost 9 to 10 times i have
cotacted to HR helpdesk but i have not get any satisfactory updation
from there side. Kindly help me in this matter . My Pf account no.-MH / 211039 / 33323.And my Birla sun
life emp id was 33323.

i already give resignation from Birla Sun Life Insurance Co Ltd in August, 2010 and submitting all the documents related to resignation and PF withdrawal form also.
But till now, after 10 months of resignation i did not receive my PF from the company, i am trying to call their HR toll free but all the time they told your query is in process.
I am really fade up. My PF account NO: MH/211039/27668.
So kindly help me in that case

Dear Sir/ Madam,

I have successfully comleted trainng programme for LIC agent and also qualified the Online exam in the month May-2011. However, my license has not been released till date because in the month August-2010
I got myself registered with Birla Sunlife vide URN No.BSLI[protected] but I have neither attended training programme nor appeared in written exam for Birla Sunlife.In this context, I approached Birla Sunlife Hardwar branch for cancellation o[censored]RN issued to me by them & I have also courier a letter through haridwar branch but I have got no response.

So in this regard i need Your help for cancellation my URN No.BSLI[protected] as soon as possible so that my license for LIC agent can be released.


Looking forward for your early response.

Thanking You

Your Faithfully
Raj Kumar
URN No.BSLI[protected]
Contact No. :- [protected]
e-mail:- raj22.[protected]@rediffmail.com

Dear Sebi,
My name is Rajneesh Kumar. I have purchased one MF with folio number [protected] with Birla sunlife mutual fund.

I have requested multiple times in hard copy request at CAMS office in Bangalore MG Road Manipal Tower, but Customer care of Birla Sun life always says to submit request again,

Last request I had submitted[protected] at CAMS office near Manipal Tower but nothing happened.
Below Dividends are not yet received .
25/03/2008 -- RS 2608.92
16/03/2007 -- RS 6059.20


I submitted it three times in hard copies.
Request you to kindly help.

I have invested through SIP of 1000 Rs in Birla Sunlife ELSS scheme in June 2008. At that time I was given to understand that I can withdraw the accumulated amount at the end of 36 months. Now I am told that I can withdraw the entire amount only in June 2014! What a nicw way of cheating innocent investors and not giving them clear information about the scheme. I had invested because I wanted the Money in 2011, Now I am asked to be patient and wait for 3 years.Please help me get back my money which I need urgently.

My folio No is[protected]
Name pragna ravee kaul
PAN CARD NO ABDPK0288L32540
name Pragna Kaul
(M) [protected]
Ahmedabad

I took a plan for birla sunlife one time payment of 2.85 lacs. and the insurance advisor sourabh goel code no .AX5214 promise me to refund a five thousand rs. but it is complete 1 yr he never turned up.detail of policy are given below
policy name-birla sunlife insuranceplatinum premier plan

amount- 2,85 lacs

policy no.[protected]

my contact no- [protected]

email- [protected]@rediffmail.com


please let me know is this way make fool to the people

vivek pradhan

Sir
I Mukesh kumar Sharma procure two nos birla sun life insurance saral jeeven polices no[protected] issue date 21.2.2008 first premium Rs 11448 & policy no [protected] issue date 28.2.2008 first premium Rs11316.
I received these polices after 30 days from issue date. And after studying these policy terms and condition, It was noticed that explained by agent wrongly, and policy condition not suit to me. Immediate I went local birla sun life office at mansur plaza beawar For cancelation these polices but they were refused and told me that if I kept these policy for a period of three year then this will be beneficial to me. After 3 year received a letters from birla sun life for termination of these policies then I was shocked and contact to local birla branch and customer service for my losses , Both are unable to give me correct solution and not given satisfactory answer.
Then I call to toll free no[protected], as per them my total amount principal and interest convert in zero and when my self request him to send statement for the same and almost more then one month crossed there is no response from any one.
Again I was sent to mail at client service birla sun life on date 24-apr-11 for requesting to send my policy statement but till date no response was heard.
Sir I want a help from you that pl contact to birla sun life officials on behalf of me that how it is possible that a amount invest for gaining more but after a period of 03 year this was neither increased or noe as it is.
We are investing amount for benefit not for total loss.
Pl l advise me how can recover my principal amount
pl look after and favor me for recovering my losses

Matter is most urgent

Regards


Mukesh Kumar Sharma
kushal nagar
beawar