[Resolved]  Birla Sunlife Insurance — Cheque Debited & Policy Inactive

Address:

Bangalore, Karnataka

This is G Raghubalan son of Mrs. G Jothimani, on whose behalf I am sending you this mail, as my mother is around 69years old and she is unable to follow up on this issue, which your company executives are unable to help us so far.

My mother has invested in 04 policies for her 04 grand daughters on the 22 Oct 2009, vide Axis Bank cheques of Rs.15000/- each, through your Insurance Advisor Dhrubajyoti Saikia (Insurance Advisor Number: AG4086) . All these 04 Axis Bank cheques (numbered 7941, 7942, 7943 & 7944) were accepted, honoured & credited to Birla Sunlife. Out of these, one of the policy amount was returned, by pay order, due to the some technical reason.This automatically meant that the other Three policies are supposed to be active, namely,[protected], 03296926,[protected].

On the due date of the second premium, when we got in touch for paying the second annual premium, we are told that only two policies are active. We are further informed by your branch at Kalyan Nagar, Bangalore, where we went physically to check up, that one of these 03 policies is not active as the cheque issued was dishonoured. This is the same information which we received, when we contacted your Customer Care number as well.When we contacted our Insurance Advisor Mr Dhrubajyoti Saikia, he was also unaware of the same and he has also been trying to help us find out the reason for this status.Now Policy Number[protected] seems to be the policy which is reflecting inactive in your system despite the amount having been debited from the account towards Birla Sunlife.

On enquiring from Axis Bank whose cheques hads been issued we noticed that all 04 cheques had been debited. So there obviously is no question of any cheque being dishonoured. We were also told by Dhrubajyoti,and your Customer Care Executive over phone and also Mr.Nanjundaswamy (Head of Sales) that we can send a complaint letter with the bank statement and we would get a response within a week.

We collected a statement from the Bank and forwarded the letter through Mr Dhrubajyoti who had handed it over to the Kalyan Nagar Branch in Bangalore and he was informed that they would be forwarding the same to the Head Office. I was informed that I would be hearing in a weeks time. Till date I have not heard from anyone and its more than a month !!

Now, when I contact anyone at Birla Sunlife, I am told that no letter has been received and my problem continues. On repeated calls to your Customer Care Executives and various frustrated conversations, I am yet to see anyone bothered to do anything about the whole issue.

Now this is a last ditch effort from my side, in this age of heightened Customer Service where I am dealing with an extremely unprofessional set up where not a single soul wants to take up ownersip of your Customers Problems.

So I am sending this mail to a couple of email ids which i happen to have got (Hoping it reaches someone who bothers to respond and solve the problem) and I am cc'ing the Insurance Advisor Dhrubajyoti Saikia as well, with the details of my problem. I am herewith attaching the bank Statement which clearly indicates that none of the 04 cheques issued was dishonoured, as every executive of your company that I have spoken to is claiming.

Hoping that I would get a proactive response, alongwith some effort from the companys end to sort out my probs, rather than telling me what I should do next, which is what everyone in your company seems to be doing. I look forward to a response at the earliest, which should not be an attempt to 'pass the buck' as this again seems to be common with Birla Sunlife staff, failing which i would be forced to look at other options.


Your Disappointed, Frustrated & Extremely Regretful customer

G Raghubalan ([protected]@gmail.com)