[Resolved]  Birla Sunlife Mutual Fund — INSURANCE CERTIFICATE NOT

Address:

Bangalore, Karnataka

I enrolled for Systemmatic Investment Plan plus insurance for Birla Sun Life Mutual Fund in July 2007. As per the prospectus, I am eligible for free insurance till the scheme is running.

In-spite of my continuous follow-up for the last 6 months, they are not sending me the insurance certificate of the third year.

Thank You,

Meena Arul Selvan
A001, Hemanth Orange
6 th Cross Vignan Nagar, Bangalore - 560075
Mobile - [protected]

Birla Sun Life Mutual Fund Folio no : [protected]

[protected][protected][protected][protected]

Arul Selvan <[protected]@sify.com>

Re: [Ticket#[protected]] 'BSLFS=[protected]' RE: Re: Re: RE: Fw: Fw: RE:'BSLFS=[protected]'RE:'BSLFS=[protected]' Re: Re: Re: [...]

Arul Selvan <[protected]@sify.com> Thu, Sep 23, 2010 at 8:47 AM
To: BirlaSunLifeMF <[protected]@camsonline.com>
Cc: A_CEO_BSLAMC <[protected]@birlasunlife.com>, [protected]@camsonline.com
Dear Ms Gayathri,

I'm really fed up due to the 30 days, 7 days, two days and now 45 days being promised. These are the number of days that have been promised by Birla Sun Life to me in the last 5 months. If you have the patience, please go through the below mails.

Am I supposed to remember and wait for another 45 days and contact you? How many time I have to do it?

Why it should take 45 days more for a regularly running policy for the third year to issue the certificate? I'm in touch with you for the last 4 months.

By the time you send the certificate, I am sure the insurance period will be over and I have to start again for the fourth year's certificate.

Just compare it with Reliance Mutual Fund, who sent the certificate without asking on the due date of the start of insurance period and valid for the entire period of SIP. (find enclosed).

I wish Birla Sun Life Mutual Fund wakes up and does someting.

Meena Arul Selvan

On Wed, Sep 15, 2010 at 7:08 PM, BirlaSunLifeMF <[protected]@camsonline.com> wrote:
Dear Investor,

We thank you for writing to us.

The third year renewal instruction relating to the Insurance with respect to the CSIP investment under folio [protected] has been already forwarded to the respective team for approval and we assure you that we shall despatch the Certificate of Insurance at the earliest possible time period, the normal time period for despatch being 45 days from the policy effective date.

We shall provide you the despatch details once the Certificate is despatched to your registered address.

We once again kindly request your patience in the interim.

For further assistance do not hesitate to get in touch with us.

Assuring you of our best services at all times.

Thanks & Regards

Gayathri C
Computer Age Management Services Pvt. Ltd.
Unit : Birla Sun Life Mutual Fund
Rayala Towers, 158 Anna Salai,
Chennai 600002
[protected][protected][protected][protected]

Have you visited the recently introduced section ‘Did you know’ in www.camsonline.com . 'Did you know' brings you information on investor convenience and industry updates.
_______________________________________________________________________
The opinions expressed in this message and/or any attachments are those of the author and not necessarily those of any Company represented by the author. If this message was not authenticated with a digital certificate previously identified as belonging to the author, there is no guarantee that this message is authentic, private or confidential, and it may have been altered by unauthorized sources without your or our knowledge. Nothing in the message is capable or intended to create any legally binding obligations on either party. Author and companies represented by him/her accept no responsibility for loss or damage from its use, including damage from virus.



-

-
09/14/2010 10:54 - BirlaSunLifeMF wrote:

> Dear Investor,
>
> We thank you for investing in Birla Sun Life Mutual Fund.
>
> In view of your mails, kindly note that we have referred the matter to the AMC once again for clarification with respect to the despatch of the 3 year Certificate of Insurance and please be assured that we shall revert to you today with the exact duration for despatch of the same.
>
> We earnestly regret the inconvenience caused to you.
>
> For further assistance do not hesitate to get in touch with us.
>
> Assuring you of our best services at all times.
>
> Thanks & Regards
>
> Gayathri C
> Computer Age Management Services Pvt. Ltd.
> Unit : Birla Sun Life Mutual Fund
> Rayala Towers, 158 Anna Salai,
> Chennai 600002
>[protected][protected][protected][protected]
>
> Have you visited the recently introduced section ‘Did you know’ in www.camsonline.com . 'Did you know' brings you information on investor convenience and industry updates.
> _______________________________________________________________________
> The opinions expressed in this message and/or any attachments are those of the author and not necessarily those of any Company represented by the author. If this message was not authenticated with a digital certificate previously identified as belonging to the author, there is no guarantee that this message is authentic, private or confidential, and it may have been altered by unauthorized sources without your or our knowledge. Nothing in the message is capable or intended to create any legally binding obligations on either party. Author and companies represented by him/her accept no responsibility for loss or damage from its use, including damage from virus.
>
>
>
> -
>
> -
> 09/11/2010 15:54 - Arul Selvan wrote:
>
> > Dear Sir,
> >
> > You promised for the second time to send the insurance certificate in 7
> > days. Today, it is more than 14 days and I don't know how many more times
> > you will promise and fail.
> >
> > Whether it is height of inefficiency or complete lack of customer
> > orientation in your company, I do not know.
> >
> > Atleast stop my SIP and let me get rid of my portfolio with Birla Sun Life,
> > which claims to be the No1 in customer satisfaction !!!
> >
> > Meena Arul Selvan
> >
> >
> >
> > On Thu, Aug 26, 2010 at 5:42 PM, A_CEO_BSLAMC
> > <[protected]@birlasunlife.com>wrote:
> >
> > > Dear Ms. Selvan,
> > >
> > > We regret the inconvenience caused to you.
> > >
> > > We would like to inform you that we are arranging to dispatch the
> > > Certificate of Insurance for the third year on priority which you shall
> > > receive in the next 7 work days.
> > >
> > > you best of our services and look forward to your continued patronage
> > > Regards,
> > > Priya Patrao
> > > Client Relations
> > > Birla Sun Life AMC Ltd
> > >
> > > -----Original Message-----
> > > From: Arul Selvan ([protected]@sify.com)
> > > Date: Thursday, August 26, 2010 11:08 AM
> > > To: A_CEO_BSLAMC ([protected]@birlasunlife.com)
> > > Subject: Re: Re: RE: Fw: Fw: RE:'BSLFS=[protected]'RE:'BSLFS=[protected]'
> > > Re: Re: Re: Re: Re: Re: RE:'BSLFS=[protected]'Certificateofinsurance folio
> > > [protected]
> > >
> > > Dear Sir,
> > >
> > > You promised to send the certificate within 30 days. Today it is more than
> > > 55 days. I am very disappointed with the working of Birla Sun Life.
> > >
> > > You will aways promise and will not bother to fulfill it.
> > >
> > > Pl. do not send me one year certificate. Pl. send me a certificate valid
> > > for the duration of the SIP. If you send for one year, I have to struggle
> > > again for it every year and the whole year will be over by the time I get
> > > the certificate.
> > >
> > > Meena Arul Selvan
> > > [protected]
> > >
> > >
> > >
> > >
> > > On Fri, Jul 2, 2010 at 5:51 PM, A_CEO_BSLAMC <[protected]@birlasunlife.com>wrote:
> > >
> > >> Dear Ms. Selvan,
> > >>
> > >> We thank you for writing in to Birla Sun Life Mutual Fund.
> > >>
> > >> With respect to your query, we wish to inform you that the Certificate of
> > >> Insurance for the third year will be dispatched within 30 work days.
> > >>
> > >> Priya Patrao
> > >> Client Relations
> > >> Birla Sun Life AMC Ltd
> > >>
> > >>
> > >> -----Original Message-----
> > >> From: Arul Selvan ([protected]@sify.com)
> > >> Date: Friday, July 02, 2010 01:01 PM
> > >> To: A_CEO_BSLAMC ([protected]@birlasunlife.com)
> > >> Cc: [protected]@camsonline.com ([protected]@camsonline.com);
> > >> [protected]@birlasunlife.com ([protected]@birlasunlife.com);
> > >> [protected]@birlasunlife.com ([protected]@birlasunlife.com);
> > >> [protected]@birlasunlife.com ([protected]@birlasunlife.com);
> > >> BirlaSunLifeMF ([protected]@camsonline.com)
> > >> Subject: Re: RE: Fw: Fw: RE:'BSLFS=[protected]' RE:'BSLFS=[protected]'
> > >> Re: Re: Re: Re: Re: Re: RE:'BSLFS=[protected]' Certificateofinsurance folio
> > >> [protected]
> > >>
> > >> Dear Sir,
> > >>
> > >> I had enrolled for the SIP+insurance of Reliance Mutual fund. I
> > >> was pleasantly surprised to receive the third year's insurance certificate
> > >> from them without even asking (find enclosed).
> > >>
> > >> Just compare it with Birla Sun Life, where I had to struggle for more than
> > >> 6 months for getting the second year certificate.
> > >>
> > >> Now, the second year is also over and I have to get the third year
> > >> certificate. Pl. give me a date by which you can send the certificate.
> > >>
> > >> Meena Arul Selvan
> > >> [protected]
> > >>
> > >>
> > >>
> > >>
> > >>
> > >> On Thu, May 6, 2010 at 10:43 AM, A_CEO_BSLAMC <
> > >> [protected]@birlasunlife.com> wrote:
> > >>
> > >>> Dear Ms. Selvan,
> > >>>
> > >>> We earnestly regret the delay in responding to your email.
> > >>>
> > >>> With respect to your query, we wish to inform you that the Certificate of
> > >>> Insurance for the second year has been dispatched on 29 April 2010 through
> > >>> Speed Post reference number ET[protected]IN.
> > >>>
> > >>> Further, the revised Certificate of Insurance for the third year will be
> > >>> issued when the insurance cover is renewed in July 2010
> > >>>
> > >>> For any further information or assistance, please feel free to contact us
> > >>> between 9 a.m. & 9 p.m. from Monday to Saturday on our toll-free number
> > >>>[protected], or, on[protected]non toll-free). You may also visit our
> > >>> web-site www.birlasunlife.com
> > >>>
> > >>>
> > >>> Regards,
> > >>> Priya Patrao
> > >>> Client Relations
> > >>> Birla Sun Life AMC Ltd
> > >>>
> > >>
> > >>
> > >> <<Scan_Doc0002.pdf>>
> > >>
> > >>
> > >
> > >
> >
> > --
> > This message has been scanned for viruses and
> > dangerous content by MailScanner, and is
> > believed to be clean.
> >
> >
>

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