Blackberry — Handset Hung

Address:

Gurgaon, Haryana

I bought a new Blackberry Curve 8250 on 23rd July and the moment it started working on Airtel network. It got hung and stopped working. I was without a phone until I bought another new GSM phone. I am extremely dissatisfied and have not been able to get throught their lousy customer service. Airtel Blackberry helpline has promised me a service replacement on Monday (Today) and no one has turned up till now (3:00pm).

Please let me know what can I do and If I should file a Legal Complaint for my refund.

Regards

Syed