[Resolved]  Blackberry — LOOSE BATTERY CASE

Address:

Jammu, Jammu and Kashmir

HI,
THIS IS RAMAN FROM JAMMU. I PURCHASED BLACKBERRY 9790 BOLD ON 30.10.2012 FROM KT RHYTHEMS, JAMMU AT 26K BUCKS. FOR THE LAST TWO THREE DAYS I WAS NOTICING THAT THE BATTERY COVER OF THE CELLPHONE GOT LOOSE AND SLIDES. IT FELT CREAKY AND THAT IT WILL COME OFF OF ITS OWN WHILE USING THE PHONE. I WENT TO THE BLACKBERRY AUTHORIZED SERVICE CENTER AT 22A SHASHTRINAGAR, JAMMU ON 24.11.2012. THEY ALSO ACKNOWLEDGED THE PROBLEM AND TRIED NEW BATTERY COVERS HOWEVER THE PROBLEM PERSISTED. THEY EXPRESSED THEIR HELPLESSNESS CALLING THE PROBLEM AS COSMETIC AND TOLD ME THAT THE BLACKBERRY WON'T CONSIDER THIS PROBLEM TO MY UTTER SURPRISE. TO ME IT APPEARS A DESIGN DEFECT FOR WHICH BLACKBERRY PEOPLE NEED TO HELP ME TO GET THE SAME RECTIFIED OR REPLACED. THE IMEI NO. OF THE PHONE IS 359201.04.608318.5. THIS IS MY SECOND PHONE FROM BLACKBERRY AND THE EXPERIENCE HAS SHAKEN MY FAITH IN BLACKBERRY. IF THE BLACKBERRY IS NOT ABLE TO DO SOMETHING ABOUT THE PROBLEM THAN I SHOULD SERIOUSLY THINK TO SWITCH OVER TO SOME OTHER BRAND. BEING A BUSY EXECUTIVE I CAN HARDLY AFFORD TO PART AWAY WITH MY PHONE. THE PHONE MAY EITHER BE REPLACED OR I MAY BE COMPENSATED FOR THE POOR WORKMANSHIP. MY CELL NO. IS [protected] AND MY ADDRESS IS RAMAN, DY. MANAGER(HR), POWER GRID CORPORATION OF INDIA LTD. OB-26, GRID BHAWAN, JAMMU-180012.I HAVE ALSO SUBMITTED MY COMPLAINT WITH http://www.grahakseva.com/complaints/113875/complaint-of-blackberry-9790-battery-cover?source=