[Resolved]  Blackberry — Screen problem in Blackberry 9780

Address:

Ahmedabad, Gujarat

I had a screen problem with my BlackBerry 9780 wherein I used to get a white screen instead of the usual display.

I took it to the Redington India Blackberry authorized service centre in Ahmedabad and they told me that they would need to send it to Bangalore for inspection.

Few days later, I got a response from them stating that the handset did not meet 'warranty criteria' and it was 'irrepairable'. Why is the handset which costed almost Rs. 30,000 and which is less than a year old having screen problems and why is it not repairable when it's in the warranty period?

I would like Blackberry to either fix my handset as it's in the warranty period and/or replace the same as the phone was not damaged by rough handling on my behalf.