[Resolved]  Blazeflash Courier — Even this complaint has had no effect yet

To
The Manager
Customer Service Desk
BlazeFlash Courier.
Bangalore

Please note that this small packet of medicines has not been delivered at our Bangalore address in even 10 days time. And it is impossible to speak on your BLR phone numbers provided by Delhi office from where it was sent. Last night we could speak to one Mr. Iyer but niether could he provide status nor any other contact number. He gave same numbers of CSD which are either 'no reply' or 'busy' always. A fax has been sent to your Delhi office yesterday.

Please take immediate action on this and arrange to deliver the item today. And provide us contact number and address of your office from where the delivery for Yelahanaka is done in BLR.


--
Regards
Anupam Saurabh
==========================
102, Block 11, Heritage Estate
Puttenahalli, Doddaballapur Road
Yelahanka, Bangaluru - 560 064
Email: anupam.[protected]@gmail.com
Res:[protected]
===========================
Copy to Mr. Amit Gupta, Delhi for follow up at Delhi office.

MOST URGENT FAX MESSAGE[protected]

Date: Thursday, March 13, 2008, 5:50pm

To

Mr. S.D. Agarwal

CMD

Blaze Flash Courier, Jhandewalan Extn

New Delhi – 110055



SUB: NON-DELIVERY OF ITEM SENT ON 3-MARCH FROM DELHI TO BANGALORE (Ref:[protected] AND NO WAY TO CONTACT YOUR DELIVERY OFFICE AT BANGALORE

Dear Mr. Agarwal,



This is to report that it has been 10 days and the item is not delivered at my address in Bangalore. When I try to call your offices on the numbers provided from Delhi, it is impossible to do so. We have been trying for last one week several times as listed below and still not able to speak to anyone or get the packet delivered. Online tracking result is also given below.



Bangalore [protected] (no reply to calls or SMS), [protected]switched off), [protected]not reachable- try again later), [protected]no. does not exist)
Bangalore Numbers listed on your website –[protected]faulty/beep), [protected]no reply), [protected]remains in queue and then gets disconnected after 5 minutes),[protected]number does not exist)
Called your Delhi numbers –[protected]all numbers always busy or 'no reply')
Could speak to Hyderabad office on [protected] and got more Bangalore
numbers –[protected]switched off), [protected](always busy and no reply to SMS, or switched off now)



I am not sure if you are aware of the condition of operations and total absence of services by your company and franchisees. Please provide correct contact number (that works and is responded to) and address of your franchisee in Yelahanka-Bangalore who should be holding our packet for delivery so that we can have it delivered or collect it from there.



Please do the investigation into this and arrange to deliver the packet at my address at the earliest this week.



Sincerely



Anupam Saurabh

102, Block Eleven, Heritage Estate, Yelahanka, Bangalore – 560064

Tel:[protected], Email: anupam.[protected]@gmail.com

Tracking Result

Consignment No.
Booking/Receipt Date
Destination
Type
Manifest No.

[protected]
03/03/2008
BANGALORE
ND
BLR/030308/1/Air/ND -203524

Consignment Status
Forwarded




Receiver's Name





Remarks





Consignment Details









Date
Status
Forwarded To

03/03/2008 02:23


Forwarded by DELHI (METRO SECTOR, PH.NO.[protected]
BANGALORE