Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

I have boarded Volvo buses (route # 333 & 500) from Brookfield to Majestic & Silkboard respectively. I noticed the driver had kept his window open all through the journey. The drive is not so smart by doing this, he not only burns more fuel (and thereby increasing running cost) he compromises the passenger's comfort of air and noise pollution. I pay a premium price for the ticket. The authorities should educate the Vajra drivers.

I am here to complaint on the driver & the conductor of Bus Route number 333c from Majestic to Basavanagar who were on duty for morning trip (blue bus 9am reached Basavanagar) to this area on[protected]. I am regular passenger of this route. we hardly have buses to this area and its so disgusting that this particular driver & conductor of this bus(333C Blue bus) don’t stop the bus at the bus stop. I am a passenger of route from domlur to Basavanagar there will be a traffic signal every time in the domlur stop where the bus stands far away from the exact stop. It stops so far that by the time we could walk and reach the bus, signal moves hence we wait in the bus stop. This conductor of the bus purposely wont stop the bus at the bus stop even after seeing us, there are many people waiting for the same bus Not only this I have seen this conductor misbehaving with passengers he is very rude to the passengers. I have seen him not stopping in the main bus stops like HAL when I was inside the bus. This conductor thinks that it’s his own bus and uses it in his own way. Since the buses are less to this route it becomes so inconvenience for us. We will have to wait an hour more for the next bus to the same route. It would be good if at least these conductor & driver co-operate with passengers by stopping the buses at the stops. Bus stops are meant for What? It is the duty of the conductor & driver to stop the bus at the right stop.. THIS IS COMPLAINT ONLY AGAINST THE CONDUCTOR & DRIVER OF BUS ROUTE NO 333C BLUE BUS MORNING TRIP WHICH REACHED BASAVANAGAR 9 AM today dated[protected]. I Kindly request the concerned person’s to take necessary action against these Conductor & Driver and advice them to do their duty perfectly.

TO, THE CONCERNED AUTHORITY,
BMTC, BANGALORE.

Dear sir

I would like to file the following Complaint which is self-explanatory.. .

** Route no. --- no.205 -- Bus proceeding to Banashankari temple terminus via vijaynagar...

** Bus/vehicle no.[protected] KA O1 --F-- 2748

** Exact place of offence[protected] Rajajinagar 1st blk. bus stand on the west of chord rd.

** Date of incident[protected]/02/2009

** Time of offence[protected].35 pm

** Name of Driver[protected] MR. RAMU / MR.RAJU.

** Name of conductor ------ MR. MANJUNATH .

1. Sir, from 12.15 pm, myself & my wife were waiting at the Rajajinagar 1st blk bus stand, on
the west of cord rd. for route no.205 bus.to travel upto monotype / bsk.2nd stage. . .

2. Sir, usually the frequency of this route is between 30 to 40 minutes depending on the load of
traffic / traffic jam on the roads. . .

3 At 12.35pm we saw the the Bus approaching, which was half empty, without any standees,
as you can observe that, it was a noon time,

4. THE SPEEDILY APPROACHING BUS DID NOT STOP AT THE BUS BAY ...

5 REASON ... since, the GREEN signal was on & the driver wanted to straight away proceed, but immdiately the signal turned RED & as a result the driver mr Ramu. / Raju had to apply the
brakes & the bus stopped at the signal which is more than 100 steps away from the busbay.

6 Then, myself, my wife, 2 or 3 school students started running towards this bus at the signal in
the middle of the traffic behind & between us

7 please, observe the fact, that such helter - skelter running could cause an accident / confusion
either to us / passengers or to the other vehicle drivers on the road. . .

8 The driver mr. Ramu had kept both the doors opened at signal & therefore we all could board the
bus at the signal .

9 On entering the bus, I asked the conductor mr. manjunath as to why, the bus which was half
empty, was not stopped at the bus bay . & mr. manjunath's reply was '' I dont know, ask the
driver '' ..

10 Then I straight away went to the driver mr. ramu, repeated the question, he simply kept mum ..

On again repeating the same question mr. ramu gave an arrogant reply '' go & complain to our

officer ''

11 I said, in the public interst I shall certainly complain, therefore pl. tell me your name & his reply

was --'' Take down the bus registration number . . . . . i dont have a name, . .. . . . . . why dont

you go & complain in the depot ''


12 I then took my seat & bought two tickets of Rs. 10/=each for travel upto monotype/bsk. having

sr. no NV[protected] & 019784

13 I then enquired with the conductor his name & the driver's name which he readily & gave me.

14 Now my simple & humble observations forming the complaint are as below ::

15 That, i am 58 years old & a retired person & understand the civic responsibility to avoid bus
travel during the peak hour rush & to undertake bus travel during non peak hours ..

16 That, the arrogant attitude of the driver mr. Raju clearly displayed, as if he was drunk on duty.

17 Another example is that, during our travel, he was so much in a hurry that when the bus was at
the Hanumanth nagar, ( nirmala bus stand ) he started the bus in such a hurry that a college
student got stuck in the pneumatic/ automamatic door till there was a commotion & shouts by
the conductor & other passengers. . . . . . . . .

________________________________________________________________________________...⇄

My Heartfelt, Humble Grevience is that WHEN THE '' TRANSPORT MINISTRY '', '' TRANSPORT

DEPT '' '' BMTC OFFICIALS '' ARE TOILING HARD & TRYING THEIR BEST TO ACHIVE THEIR

TARGETTED GOALS BOTH IN THE IMPROVEMENTOF THE PASSENGER SERVICES AS WELL

AS IN THE PROFITABILITY SECTOR, SUCH INCIDENTS SPOIL THE ENTIRE REPUTATION,

IMAGE, THE SINCERE EFFORTS OF THE OF THE OTHER EMPLOYEES & THE OFFICIALS &

DEPARTMENTS. . . . . . IS IT NOT TRUE THAT TRAVEL DURING NON PEAK HOUR HOURS

ADDS TO THE PROFITS OF BMTC ??? APART FROM THE PASSENGER CONVINIENCE ????


AT A TIME WHEN, THE BANGALORE CITY TRANSPORT SYSTEM ( BMTC ) IS EMERGING AS

THE BEST & TOPMOST IN INDIA, SUCH INCIDENTS ARE A BIG BLOT ON THE ORGANISATION,

SPECIALLY WHEN THE BANGALORE CITY HAS ACHIEVED THE MOST FAVOURED TOURIST

DESTINATION, ALL OVER THE WORLD. . . . . . . . .


My intention is not for any major punishment to mr.Raju/mr ramu, but he needs a thorough dressing
down, warning, censure, counselling .. & my intention was to bring the incident to the kind
attention of the BMTC & others

In conclusion, i expect that in view of the information techology excellence achived by the
K.S.R.T.C / B.M.T.C., this complaint of mine reaches the concerned official and that a thorough enquiry
will be ordered into. . . . . . .

The BMTC'S advertisements calling upon the people to travel by buses becomes a mere waste, if the Errant drivers / conductors are not suitably punished. . . .

thanking u in anticipation of your action in this regard.

YOURS TRULY
KIRAN KUNDE
# 1907, THORAVE COMPOUND
12TH CROSS, 1ST BLOCK
RAJAJINAGAR BANGALORE--560010
TELE[protected]
dt. 11/02/2009

Dear Sir

The BMTC has allowed Pushpak and daily passholders to travel in Suvarna buses from 5th February, thereby cheating the Suvarna pass holders for the month.
BMTC charged Rs 800/- for Suvarna passes from public, despite knowing that Pushpak pass holders would be allowed in Suvarna buses after 4 days.
BMTC has openly cheated public this way. It could have very well stopped issuing Suvarna passes for February. It clearly shows the roughshod intentions of BMTC in cheating customers.
When the officials were tried to reach, there was none in the Kempegowda Bus terminal. One traffic controller suggested to meet officials at Shantinagar BMTC office at 10 AM, as if all the working people who travel in BMTC can leave their own work to meet officials at their office hours for no mistake of public.
BMTC should either refund the money to Suvarna passholders or revert its decision to allow Pushpak and daily passholders to use Suvarna services atleast for the month of February. Of course, it can take off from March.
If BMTC does not come with any decision on this issue early, all frustrated Suvarna passholders should approach consumer court for justice.

Kiran

I regularly commute from Marathahalli to BIAL by BIAS Route No. 6. Today (4/2/2009), I waived hand to stop the 6:00AM BIAS 6 bus but the bus did'nt stop. There was clear view between the bus and me. Reason seems to be utter disregard to my request by the bus driver and conductor. This has happened to one of my colleague also. As there will be someone like me to catch BIAS 6 to reach BIAL in order to attend different shift duties, I request that drivers may be instructed to stop BIAS 6 bus on request at Marathahalli. This is applicable also for alighting at Marathalli.

I am speaking on behalf of thousands and lakhs of people who are traveling everyday in our public transport. BMTC buses are nowadays creating a havoc in our daily lives. Most of the MNC companies in Bangalore hire these public transport buses and have become troublesome during the peak hours.

Though the petrol rates have comparatively come down, the charges of the ticket in volvo, BMTC, pushpak and other buses are remaining the same. I would request the higher authorities to look into the matter and to stop hiring of these public transport buses to MNC companies with the ultimate aim of getting revenue. Thousands and lakhs of people should not be made to face the consequences just because of these MNC employees'. In anticipation of a positive reply from your side for the well being of Bangaloreans.

Buses plying Banshankari-Banshankari 90% dont make the complete route, instead turn back at Attibele.
Remaining 10% take turn at sarjapura circle itself & not entering sarjapura bus stand.
Sir many students, daily wagers & many government officials are facing lots of problems due to this.
If we request conductor & driver misbehave with us.
I hope you will take need full action for this as soon as possible.
Thank You

BUS DETAILS: BMTC (PUSHPAK) BUS NUMBER KA-01F-3820.
ROUTE: 335 MARKET-VYDEHI HOSPITAL
DATE: 22-JAN 2009
TIME:3:30 pm

The ticket from mayo hall to marathahalli costs 11rs. Driver gave me only 9 rs ticket writing 1 at the back side of it. I realized he got that ticket back from a passenger to give him 1 rs change, but did not return the ticket. He reused the same ticket for me. He did the same with many of the passengers. No one bothered to ask him back the ticket after getting the rupee.

I strongly feel this is incorrect way of earning money. I understand drivers are paid less, so they resort to such frauds. The concerned authorities should think rationally and try solving this problem.

Thank you

Respected Sir,

This is not the first forum where I am sending mail regarding the problem faced by commuters in BMTC, nor will this be last one. I have even called up the BMTC complain numbers but unheard. I am writing this mail on behalf of all the Bangalore commuters who travel by BMTC. I work in a reputed IT company. I am travelling from Madiwala to E-city from past 3 years. I have my own vehicle but still I travel by BMTC because I believe that reduces the traffic as well as pollution. But there is an epidemic that creeping into the BMTC conductors this would have started some 1 year and a half year or so but has become unbearable in past 6 months.
My fare from Madiwala from Konapnagrahara is 9 Rs (8 Rs before the hike). Whatever it is I am forced to pay 10 Rs for my travel. There will different instances like he will give a ticket for 9 Rs and write 1 Re behind it and when asked for 1 Re they ll give a strange look and say some excuse like no change, how it matters to you people etc. Otherwise they give a 10 Rs ticket when told that I travel Daily and all they just say some Stage logic and make me Quite. I have reacted to these send out mails called up officials and each and every time I was assured that it wont happen again but nothing changed. Its not a matter of 1 Re it’s a matter of the integrity of these ppl. I have even seen a conductor writing down the balance of 100 Rs taken from a girl behind the ticket and hiding themselves in the men section and not even hearing to her cry when she was getting down.
Now days I travel by Suvarana. Its suppose to charge me 12 Rs. But I always end up paying 14-15 Rs the ll each time argue and tell that this is the fare or write the rest of the amount behind the ticket if at all I win. I face all these problems because I fight for the getting the tickets many get away by giving half the money for their fare without getting the ticket from the conductor. There is one other option they give us used old tickets we can pay less and get those. I have noted down the Bus numbers to complain but all in vain. I have been in Mumbai for 18 Years. I never had to ask back the change even for a 25 Ps hats off to BEST.


This is problem faced by each and every commuter of BMTC daily. Any of you can just travel from Madiwala to E-city in any Bus. I ll guarantee you all will end up with the same issue. Take any ticket lying on the Floor there will be an amount written on the back of it. Please do something against this corruption otherwise few days from now drivers too will start asking money from commuters.


Regards,
A frustrated BMTC commuter.

Dear Sir,

I am a regular user of BMTC buses. I have seen many times the conductors of the buses not giving tickets intentionally even if you force them to give the ticket. They usually take the amount which is less than 1 or 2 Rs than your ticket amount and instead they don't give you the ticket. If we force them to do so, they either give it after giving wierd gestures or they ask the passenger to leave the bus.
The...

Respected Sir,

I am staying in Bangalore for almost 2 years now and often commute by BMTC buses however the experiences have been horrible always.

It was heights this time and i thought of complaining with not much hope that some action would be taken.

Today, me and my friend boarded BMTC bus (bus no KA 01 F-2167) from kagdaspura to MG Road. We took the ticket and sat on one of the seats. After some time the conductor came and stood near our seat and he repeated this several times (almost pouncing on us). My friend who was traveling with me generally asked him to move a little ahead as he was pouncing on us again and again.The conductor started shouting unnecessarily and started abusing us in Kannada. When we requested the conductor to speak in English or Hindi as we were unable to understand him. He started abusing us and continuously repeated that he wont speak in Hindi or English as this is Karnataka, I quote " NO HINDI/ENGLISH, THIS IS KARNATAKA... ONLY KANNADA".

Even after listening to all this people standing there were asking us to keep quiet, as if we were at fault.

The issue is conductor was shouting unnecessarily, he had no manners that he was talking to females. He was doing some vulgar actions while the language being used was kannada, which we could not make out meant what.

Also, most of the conductors dont give change and they keep it with them and if you protest they start making faces and start murmuring something in kannada the moment they realize that you are not local to karnataka.

Please do take some action against these people and please start treating outsiders as human beings too.

Thanks & Regards
Monica Tikoo

I traveled from Electronics City to Koramangala by BMTC Bus# KA01-FA-1909 on Thursday evening and boarded at 06:45 PM. Until Madivala, the conductor never came to collect the ticket fare. In Madivala, he asks for Rs. 15 as fare and then asks to give only Rs. 10 but will not give the ticket stating that the "tickets are exhausted". Is this a Win-Win situation? This is how BMTC loses. In addition, imagine if a checker boards anywhere between E-City and Madivala - who gets caught - just the passenger like you and me.
When I started to write down the number, I was handed back the Rs. 10 too, but still... no ticket...
I could not find a BMTC website where I could lodge this complaint. I hope this reaches someone in BMTC.

Dear sir,
This is Gaurav . Having boarded the BMTC volvo bus at 19:08:35, from Big Bazar ITPL, I expected it to be on time but after five minutes ride the bus stopped for about five minutes and the driver was unwilling to move on even on reguest . He started abusing at the same time . It was a horrible experience .
Plz see to the matter.

Ticket no. : 00121111

I am a regular passenger of Indiranagar to Diary Circle route. In this route very few 7D buses are running. Now a days we have to wait minimum 2 to 3 hours to get on 7D. School / College students and other passengers have to depend only on this 7 D since there is no other buses. Kindly look into this and put more buses in this area.

Hey,
I am a student and my bus pass aong with my library card was stolen on thursday[protected]. How do i trace it or how do i get a new one? its very difficult to travel without a pass. please help...

Hi...

there are very less busses assigned to singapura layout hence reqst to please assign more busses especially in the evening time around 7 to 9.30, as of now we hardly find buses at this point of time, since the way from gangamma circle to singapura layout is very dark, dungeon type of area, where females are very afraid to travel in this area after dark by auto or any other mode of travel, hence reqst to please approve our reqst and assign more buses to singapura lay out and other such places in bangalore.

thanks and do reply to my reqst asap...

Regards
Raj Sekhar

Sir/Madam,
At Majestic Bus stand towards Maratahalli route, every day we are facing problem due to lack of pass buses like pushpuk or red board . BMTC is providing only Volvo and Suvarna Buses.(During 8 am to 9 am around 10 to 12 Volvo Buses available and 5 to 6 suvarna Buses, others are only 1 or 2 for more than 100 passengers )

I took a BMTC bus 500 from Doddenakundi to Kadubeesanahalli in ORR today i.e 20 Nov 2008,

The bus registration is KA -01 FA 1156

Time 9.30 at Doddenakundi

The ticket conductor issue me an old ticket of 7 Rs after getting 5 Rs from me. After i picking up a quarrel with him to issue me a new 5 Rs ticket he gave me one and written 5 Rs change behind the ticket. During the course of the journey I have seen him issuing Old Tickets/Not issuing tickets after taking money.

When I was about to get down I asked for the change. He took the ticket back and after giving the change he was not ready to return the ticket back to me. Again I had to quarrel with him to get the ticket back. The conductor speaks in Unruly manner to anybody who ask him for a proper ticket.

These employees are looting both the public and government, same time causing inconvenience to the traveling thousands.

I request BMTC authorities to take actions against such conductors and WE PEOPLE SHOULD MAKE THE CONDUCTORS ISSUE TICKETS AT ANY COST...

Also THERE SHOULD BE CONTACT NUMBERS OF BMTC COMPLAINT REGISTRATIONS DISPLAYED PROPERLY ON EVERY BUS.

Hi,
I observed several times in BMTC buses, they are collecting extra money from the passengers and issue the ticket. Suppose, if the ticket charge is Rs.10, some conductors are asking for RS.11 or Rs.12 . As my last experience:- Usually, I am paying Rs.5 from ‘bansankari’ bus station to ‘devagoude petrol pump’. But, conductor collected Rs.7 from me at two different times. Since, they are issuing tickets, I...

BMTC Volvo buses have two doors and I understand one for exit and one for entry. It is difficult to exit from the entry door as we have to go in between seats and people. I request the authorities to consider opening exit door for all passengers to exit from comfortably.

I was traveling one bus from Electronic city to Double road bus stand and requested conductor to open the door. She started abusing. It is rediculous for her part and I wanted to bring it to
the authorities about the incident.