Bangalore Metropolitan Transport Corporation [BMTC]

[Resolved] BMTC Volvo — Unprofessional behaviour of conductor

madhu844

from Noida, Uttar Pradesh

Address:

Bangalore, Karnataka

I'm a working professional so, I daily travel in BMTC Volvo service from CMR college to Electronic City, due to long distance travel I daily take the daily pass of worth 85/- as this would be convinent for me to travel easily in any bus for the entire day. As usual, on 26th Nov 2010 I took a bus from CMR college 500KM (time 8.00- 8.30am) and took the same daily pass, the conductor issued the pass on which he circled on both male and female which I didn't notice unfortunately due to rush. I got down at silkboard and borded into 600F which goes nearby to my office area. In the evening due to work I left late from the office around 7.30pm. I boarded a bus and got down in silkboard. I crossed the road and waited for another bus and as it was getting late for me to reach home I got into 500D (Silkboard-Hebbal), to my shock the condutor asked me to get down of the bus saying that the bus pass is invalid. I showed him the previous day passes which I had taked for my daily travel and requested to check my signature. But, he asked the driver to stop the bus in the next stop aside and until I get down the bus will not move ahead. I requested him to no to do so as it night time and I being a female can't wait on road alone. he didn't listen to me a single word and started giving bad words in kannada language and as I am not aware of that language. None of the fellow passengers supported me finally i ended up taking a tkt of 30rs.

26th nov daily pass no: 0019943

tkt issued details:
Depot Hebbal-28
No: [protected]
500D/16 Vajra
Central silkboard to Marathalli Bridge
Condutor believes in god and had god's tilak.

Please see that next time atleast the conductors behaves propely with the passengers. This is quite absurd to know that people who celebrate karnataka foundation day and say tht they give good hospitality to people coming frm other states. But truely had a very different experience. I would never recommand anyone to come to bangalore and travle in the local BMTC Volvo busses. The auto drivers are far more better I guess!!!

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Bangalore Metropolitan Transport Corporation [BMTC] reviews

View all 2854 Bangalore Metropolitan Transport Corporation [BMTC] Reviews

Comments

dipanwitadd

from Bengaluru, Karnataka

Unprofessional behavior of conductor

I was traveling in 500 C Volvo KA-01 F-2367on 1st Dec 2010 at 1 PM to ITPL. I asked the conductor to return me 5 rupee, as I was not having any change. He said you will get it in ITPL. But after reaching to ITPL, he said you share the money with someone else whom I didn’t know. When I asked him to get the change as it was the last stop of the bus, he started arguing with me saying that you are not suppose to move in buses without change. When I said that other conductor's generally try to get it either from small shops or from other buses he came rushing towards me pretending he is going to beat me. Is this the way to behave to the customers traveling in Volvo buses? I travel every day on this route and never seen this kind of behavior from other buses like 335E, 331-A. Pl do the needful for the same.
Ticket No- MS[protected]

xxx_r91

from Surat, Gujarat

BUS NO: KA-01 FA-2106

Hi...
The same kind of incident happened for me also on last weekend (25 th Feb 2011 Night at 1 O Clock).

Night at 11.45 i reached Jayanagar Bus stop and was waiting for any bus, At 12.50 midnight i got a Volvo Bus which goes to Airport (KA-01 FA-2106). When i asked conductor whether it goes to Majestic he asked me to get in. After a while when i asked for ticket and told that bus wont go to Majestic and asked me to get down at Shanthinagar bus stand, i agreed and when i asked for ticket and gave 100 rupees since i dint have any change. He refused to take that and asked me to get down. Or else he demanded 50 RS instead of 20 Rs Ticket.
I told him i ll get change once i get down bus stand. he dint listen that,
Atlast he asked driver to stop the bus and asked me to get down there in ashoka pillor which was not at all safe place...!!! When i took my purse to keep hundred rupees back, few guys came and asked me the way to some place and walked with along with for few minutes later, one guy blocked me and demanded money.I lost my 400 rs and ATM card because of this Conductor. dint loose my mobile since it was in my bag. I understood that they were not so dangerous and drunker, Conductor dint allow me to ask change with co passengers.

This kind of incident should not happen in metro city like bangalore.They atleast should show the humanity to travellers.

annm

from Bengaluru, Karnataka

BMTC AC G2 — No change and Rude behaviour of the conductor

Hi,

I want to register a complaint against BMTC AC G2 registration number
KA 01 F-8625 towards the rude behaviour of the conductor .I took the bus from Adugodi Police station to Electronic city at 8:45 in the morning
(Date:11 May )The ticket costs Rs.22.I just had 100Rs in my wallet.I gave the conductor the amount .But, he was shouting at me telling that he will not give me back the change of Rs 8 and was asking me to GET DOWN of the bus.I told him I do not have change and he can give it to me once I reach my destination.But, he was not even listening to anything but just shouting at me asking me to GET DOWN.It is not as though he does not have 2 Rs coins with him. Is this the way to behave ?
Thankfully, a lady helped me .She gave 2 Rs to him and then he gave me the ticket to travel.

Please take some action against this and make them realize what they are doing is not good at all shouting at the person asking to GET DOWN from the bus.
Please do look into the matter seriously .You can contact me at [protected]@yahoo.com

Hoping that the concerned authorities would take serious action in this matter.

Thanking You.
Regards,
Ann Mary

Gita9

BMTC — Gave Ticket but didn't return the change

Hello,

I am from Darjeeling. As I am from different place I do not know the local language. This is not the problem that I am facing here but everyone who is from different place is facing the same. I would like to share this with you because to do the job outside from your home town is not a crime.

Yesterday 31/5/2011, I traveled by BMTC bus 356 which goes to Bannerghatta and the bus fare is Rs 12 from Majestic to Jayadeva hospital. I didn't have change so I gave Rs 20 to conductor. Conductor asked me change of Rs 2, as I didn't have the change so he wrote Rs 8 in the ticket and gave me back. I thought he will give me the change after some time but he didn't give me back. He was giving change to other passengers as they were asking him in local language. When I was about to get down, I asked him the change. First time he avoided me and pretended that as he didn't hear me. I called him again and asked him to return me the change of Rs 8. He again asked me the change of Rs 2. I politely told him in English that I don't have that's why I gave you Rs 20. Then he said something in local language and he laughed at me. All the passengers were looking at me. I am working here and I am not a beggar. I am asking my own money and he refused to give. Finally I had to get down from the bus because I was getting late for office. I got down in front of him however he didn't bother to give me my change back. As it is not because of Rs 8 I am making a complaint but I want that conductor to learn a lesson and not to repeat the same with other passenger who does not know the local language. As we are outsiders and we face lot of problems.

I felt that I definitely need to raise a complaint for such kind of Conductors because it is annoying to deal with such kind of people. I do have the ticket with me and I have kept it safely. The ticket number is NG 77 795420. I kindly request you to take an action against such kind of government employee who does not know their responsibility and value of their job. Please keep me inform about the progress as my email id is [protected]@yahoo.com.

With Regards,
Indian Citizen.

nirmalrampk

from Bengaluru, Karnataka

Hi,
This is Nirmal, I am regularly using BMTC volvo bus. I have monthly pass and today (23 Oct 2011) I forgot to take the pass. From CMH Road KFC I boarded on 201R timing 12:35 (Reg No not remember exactly some 4595) and want to go to Tip Sandra. Bus fair was 10 but i don't have change i give 100 rupees, conductor told me to he is not have change. I compelled to get down in between, I told him to put me on bus stop. He is rude and misbehave, at last i get down in between.

BMTC is public service and they are not trained their staff how to behave wih Public

thelagolas

from Bengaluru, Karnataka

Hi,

I was traveling in BMTC volvo 335 (KA01 1281) on 26th april 2013 around 10:30 AM.I boarded the bus from Marathalli and asked the conductor to give me the ticket to CMRIT college(whose actual fare is 15 Rs) but he charged me 25 Rs and gave me the ticket upto Graphite India.Whe i asked him why you gave me the ticket for there and charged me extra he said we give the ticket like that only.

It's not about 10 Rs, it's about transparency.How can anyone give ticket to some other place to charge extra.This behavior is not acceptable.Attaching the ticket with the complaint.

Thanks
Vishal