BookMyShow — Refund Not Received yet | |||
Hi, I booked 4 IPL tickets worth Rs. 2662.36 on 4the April 2012, thee amount was deducted but thee transaction failed. It has already been 19 days and i have not received thee refund till date. I am calling thee bookmyshow customer support number continuously but no reply or call back from theeir side. I even sent a mail on bookmyshow support email, but still thee issue has not been resolved. Was this information helpful? | |||
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At the outset we would like to express our sincere regrets for the recent unpleasant experience that you had while transacting online and would like to inform you that it’s our constant endeavor to provide you with our best services.
We had an investigation upon your transaction and have observed that it was a failed transaction wherein the amount in such case gets held within the account itself and does not gets claimed by bookmyshow whereas the card issuing bank has to get the transaction settled within a stipulated time span which may vary depending upon the issuing bank.
Also, incase of not receiving the amount we request you to kindly email us the updated bank statement at [protected]@bookmyshow.com and we would surely take it up with the concerned bank.
We thank you for your kind co-operation and patience and assure you of our best services in future.
Thanking you.
Yours truly,
BookMyShow