[Resolved]  Bosch Washing Machines — Bosch Washing machine Poor After Sales Service

Address:

Bangalore, Karnataka

I purchased BOSH washing machine from Mordern Electronix, Domlur, Bangalore on 11-Nov-2011. Pleasant purchasing experience from dealer. Dealer conveyed me that technicians from BOSCH will come to your house next day 12-Nov (Saturday). But no body from BOSCH turned out.

On 14-Nov Monday a technician from BOSCH called me and asked for my house address. Once asking this he told that Sorry sir, a wrong address was provided to me from my BOSCH office. Your area is not under me, some other technician will contact you. I waited next day for a call from BOSCH technician, No one called me and I asked my dealer he again spoke with BOSCH people and I got a call from BOSCH technician on 16-Nov and told that Sir I will come today.

His preferred timing was Morning 11AM or 3PM to 4PM evening. I requested him for 6PM, as we both husband & wife are going to work. He told today not possible sir but tomorrow 17-Nov, I will come sure at 6PM to your house. I told OK that's fine.

On 17-Nov Thursday, I again called him by 11AM to confirm his arrival by 6PM. He told no sir I cannot come on 6PM, Please contact my office they will sent some other technician. If you want me to come It will be only in my working hours 11AM to 6PM.

Note: The Customer service time of BOSCH is 11AM to 6PM. that too 6PM they need to be at their office. It means that customer service people will not work on customer convenience. Customer only need to adjust with technician on their timings. I was firm with 6PM because My office is far from my home.

I got frustrated and that made me think why I chosen BOSCH, instead there are good brands like LG, IFB where customer service is good.

I spoke to Service manager Ajay & his boss Suresh, Both told me that don't worry, I will ask my technician to attend ASAP. But still now no turn out. Ajay asked me for Saturday is it OK, I told why should I wait till Saturday. Please send your technician today itself on 17th Nov. But no turn out from any technician.

I am waiting for a technician still Still, I do not no when they will attend me. My machine is in home still seal not opened.

BOSCH is a good German brand but its getting spoiled by bad Indian BOSCH service management.
I spent 26K for my machine still washing in my hand.

Poor Service. BEWARE & THINK before buying.