Bharat Petroleum [BPCL] Complaints & Reviews

My Name; K Kamal kumar,
Cons No : 838
Complaint Against: Shree Pranav Bharat Gas Agency, Coimbatore.

It is extremely ridiculous that LPG cylinders are not delivered in time to the needy customers but the agencies & the delivery persons are publicly selling cylinders in Black by taking Rs.600 to Rs650 per cylinder. I have never received my cylinder in time from this agency and every time i make a call the girls working there talk irresponsibily and they even deny the booking.

I have booked my cylinder on 16th September2010, and was told gas will be delivered after one week, but have not received until today the 4th October 2010, and have called the agency today 4th Oct 2010 at 2.00 pm and the girl who attended my call spoke with utter irresponsibility saying the cylinder will be delivered tomorrow only. When I have asked them for reasons they stupidly denied that the booking was not made. When I told them that I will take this issue to the consumer forum she boldly says "Go wherever you want". I need action to be taken on this agency and I will be moving this issue to the highest aauthorities concerned and to the consumer court also, I will definitely swear will not leave these agencies fleecing the public.

Bharat gas cylinders are sold in Black from Rs.600.00 per 14.2 kg publicly by the agencies' own goons and delivery boys. I have seen cylinders being sold like vegetables in Ganapathy area and many other places in coimbatore.

in mancherial of adilabad district sri srinivasa gas agency is not supplying gas cyllanders properly.
they are telling that after delevary of cyllander 21 days after only they book for another filling of gas cyllander.
after booking for full cyllander again they are taking 20 to 30 days to delevary the cyllander.
if we go to the agency and ask for the cyllander they are talking very rudly.

I Pranati Pattnaik from Nayagarh urban area submit my soorry to inform u that have booked on 31.7.10 and get receipts on the smae and next time deposited on 24.9.2010 and get the receipts . But till today we have neither received any cylinder nor any letter from the agency . So please check the irregularity and supply the cylinder very quick for which we shall remain grate ful to you .

consumer no-978
bill no-285 dated 31/07/2010
bill no-175 dated 24/09/2010

Address
[protected]
Old Town Nayagarh
Karansahi

Respected sir,
The distributor of Bharat Gas cylinder in shiggaon ( VINAYAK BHARAT GAS DISTRIBUTORS) Their intraction between the consumer is very verst when i went to ask that when they deliver the booked cylinder but the keep on saying today afternoon then evening so on.... Hence i am not getting delivery of my cylinder in time not only me they play game with all the customers. At the time of delivery they are not bringing the bill and then asking more than the bill amount, Hence i humbly request you to take the action as soon as possible because i am using single cylinder and we are leaving with joint family it very problem if they do not delivery in time.

MY CONSUMER NO. 6105
NAME: KOLEKAR AMAR MANJUNATH

Dear Sir/Madam,

The bharat gas claims to deliver the gas-cylinder to its consumer within 24 hours of booking.
here,we had booked our cylinder on 29/09/2010 at 10.30 a.m. for delivery but we have advised to make the phone call on 07/10/2010 and thereafter we will be confirmed whether we will get the delivery or not on the day concerned. we have only one cylinder and yeasterday day morning our cylinder have been empty . we have no another fill cylinder.
Second thing the agency telephone no. generally not responding properly and sometome does not listen the consumer dificulties and put off the phonbe.
My first request is kindly call the ageny and why they make so 09 days delay for delivering the gas.

Agent Nmae: Shree Gas Agency

Address: At/P.o. Basudevpur, Dist. Bhadrak, Orissa
Phone No.[protected]

Come and visit at the agents place wait as a common man for one hour
you will come to know many more things

So, Kidndly give the instruction to your agent treat the best and please give the order for immedaite delivery of my gas.


With Best regards,

Rashmirekha Panda

Consumer no. 1922
At. Sugo, P.o Gopal Jew Sugo, Dist. Bhadrak, Orissa
Mob. [protected]

I have transfered from Nasik to pune and asked Bharat Gas dealer Laxmi Gas to give nacessary docs. for transfer, he has given wrong docs. which are not accepted by pune dealer neither by Pune Bharat gas regional office. Laxmi gas services is not ready to change the docs. nor he is satisfying the the requirments of pune dealer ,He asked me to talk to Regional manager who is not responding .
Now I do not have connection from last one month due to irsponsible Bharat gas people.

My name is SB Deshpande and contact no. is [protected]

I Nirmala Salanki daughter in law of M.S Salanki customer for bpcl gas no. 404 went to the shop for the enquiry of the cylinder on 27.9.2010 asked the receptionist girl to book the cylinder but unforntunately the reaction from the receptionist was so badly reacted with me with vurglar language that i was ashamed for being bpcl customer the way they have behaved so mannerless for a woman to me is very bad.
Sir i kindly request u to those who will not respect the customers should not be allow them to be a part of such a company as a distributor therefore i request you to terminate such a mannerless distributor. Even they do not have any compliant box or book to register the complaint at there shop.Hence i request you to take action against the distributor.

Savita Gas Agency(Bpcl gas)
beside N.V school S.B temple Road
Gulbarga


It takes month to find a customer but seconds to lose

Sir, I m using Bharat Gas and I have transferred it from Berhampur Orissa[Rushikulya Gas ,Kamapally] to Mohan Enterprises Amalapuram,EG Distt. of AP. on 14th sept.2010.They sent a letter to Berhampur for conformation ,but they are always telling that they have not recieved the replay from Berhampur and not giving me gas connection. Please look in to the matter and take nacessery action so that I can get it quickly. DR.B.C.GOUDA [protected]@gmail.com

Sir/Madam,

I am a customer of Bharat gas since many years. I use one cylinder for two to three months average. I have booked for refill of cylinder on 8th september 2010. Till today they have not delivered the cylinder i.e after 21 days of booking, they have not delivered the cylinder. so i want to lodge a complaint against Anmol Bharat Gas Distributors, #20, 1st Main Road, Kamalanagar, Bangalore-560079. Please take action so that i get delievered today only. This is not a months problem every month they delay to give cylinder.

From,
Vijayanagowda G.O
Consumer No. is 23807.
Mobile No.[protected]/[protected].

Dear Sir / Madam

wish to introduce as a bank employee. I had contacted your Gas Dealer
M/S Excel Gas services, Plot #100, Shiv Pooja, Sector - 29, Vashi, Navi Mumbai to get a gas connection 15dyas back. initially they denied my application stating that I will have to purchase new burnor(shigadi / stove) from them only otherwise they won't provide new connection.when I asked them to give these things to me in writing they got afraid and told me that their mechanic will visit to my place for insepection. I have contnuously followed with them for next 10 days, However no body turned up. It is only on last saturday (25th Sept'10) one of their mechanic visited to my place for inspection and told me that as I am staying in the same building connection can be provided even in days.

As per his instuction I have visited the dealer on 28th morning (Tueseday) to submitt my documents and pay the charges. However I have been told by their staff that they have stopped giving any new connection. when I asked for clarification on of their staff called Asha Shelar started abusing me and asked me go to any other dealer as they will be not entetaing any new connection as there are already lot of orders are pending with us.

I here by request you to take my complaint against this dealer. and I am also afraid that this agency must be selling these cylender on black to direct cusomer higher price as every day I can see lot of customer querrelling with them for cylender.

I hereby humbly request your goodselves to take stict action against this dealer.

Regards,
Renice Shetty
+91 [protected]
402, Shiv Pooja, plot # 99,
Sector-29, Vashi,
Navi Mumbai.

i booked the gas on 4-9-2010, but still gas not yet delivered, today date is[protected].
This is the third time am facing same complaint, why because the delivery person demand extra money to deliver the gas, am refused to give much money, am giving less and hence they delayed to deliver the gas.
Please rectify my problem.
Even i complaint 5times to concern gas agency, but still gas has not delivered,
please rectify it,
thankyou.

Sir, I am consumer of Bharat Gas with consumer No. V-9299. The dealer concerned is Vishnu Jyoti Gas Service, A-6, HIG Duplex, Brij Vihar, Ghaziabad (U.P.). My grievance and complaint against the dealer is that they act in a totally arbitrary and monopolistic manner with no regard and respect for the Consumers. They act as if they are obliging by providing the so called service. The specific complaint is against the non-supply of gas on the stipluate date and on being enquired, they are not willing to entertain the call.
I had booked a gas cylinder from the above dealer on 21.09.2010 and was told that the gas delivery would be done on Saturday, the 25th September. I kept waiting for the delivery but in vain, as no body turned up. I called up the dealer, but no body picked up the phone. However, after trying for long, somebody picked up the phone and in most rude and indifferent manner said that the delivery would be done only on Monday, 27.09.2010. I told him specifically that Monday being a working day, no body would be at home, therefore, requested to at least get it delivered on Sunday. However, his blunt reply was that "its my problem" and banged the phone on my face without even letting me complete the call. Thereafter i have been constantly calling the dealer but no body is picking up the phone even though they have five phone for the customers. I spend whole saturday and sunday calling upon in vain.
This problem i have faced earlier also. The dealer have adopted this kind of modus of selling the cylinder in black market. They will intentionally deliver the cylinder on the working day or the day when the customer had inconvenience and if there is no body at the residence, then they will mark it as delivered and sell it to somebody else in black.
Please see to it and please get the problem resolved, since the gas is a basic essential services and i am having great problem in absence of the delivery.
Thanks and Regards
Nishakant Pandey
4/375, Vaishali,
Ghaziabad.
[protected](M)

Hi,

My consumer no is 143338. I had booked a gas cylinder on 06 Sept 2010 and I have yet not received the cylinder. I have been following up on this since 1 week and all I have got, is just assurances from the customer service department.
Yesterday, when I called the customer service, they mentioned that the status of my LPG cylinder is delivered . However, I have yet not received the cylinder. This is not the first time such a thing has happened to me or my neighbours. We are experiencing this problem since last 3 months.
Our service provider is "Dev Mogra Gas Service, MIra Road, A/C no[protected]"
Request you to pay an immediate attention to this.

Premlata Purohit
Service :

Bharat Gas

govind bharath gas agency

koratty

Not give the salander at godawn
My name is sajan mp S/O AV POULOSE and i am customer of Bharat gas in govind gas agency.



Address of this agency is -

"GOVIND GAS SERVICE

KORATTY NEAR KORATTY RAILWAY STATION "

ph[protected],2732633

My customer id is - 147



I have booked my gas through phone on 09/09/2010 in GOVIND gas agency.

The incharge says after 2 weeks delivery to gas

and today call to agency there people bad responding and incharge say to deley to delevery more weeks
i think the angency malpracticing


Kindly take immediate action and inform me as soon as possible.





With thanks

SAJAN MP

[protected]

Its been almost a month from the day we have ordered for our gas cylinder. we have fired many times to the person sitting at your Nalasopara branch. this is the second time we are facing this problems. Because of this we had to black a cylinder, which you people made a habit for us (consumers) to take this step as you/your people don't deliver cylinders on time making situations out of control.

And mind it your people are so smart that they don't allow us to book the second cylinder after 15 days and this forces us to book it in black .......... which is nothing but your laziness

it is your laziness and we have to pay for it x-(

Bharat gas manali becomes a rude agency nowadays, they are not able to give proper suply well in time. One has to wait for long time, once you dial phone no. it shows out of order / you will not get any answer. Pls. note that if you are conected with public services you should have good communication for customer's.

I am a customer of Jay Jyoti Gas Agency, Vejalpur, Ahmedabad-51. Every time I face the same problem while phone booking. They never pick up the phone. Once in a blue moon even if they answer the call, they don't respond properly. This kind of service is not expected.

Respected Sir,
I am the consumer of Shakuntala Bharat Gas Agency, Narela, Shafiabad Road, Narela, Delhi and my consumer No.40934. my name is Hukam Singh S/o Shri Tej Singh, R/o Village and Post Office Khera Khurd, Near Shyam Baba Chowk, Delhi - 110 082. I am trying regularly from three weeks for booking the LPG cyclinder on telephone no.27282571 and 27282572 many times in a day, till date nobody pick up the telephone, after two weeks...

Dear Sir,
This is not the first time, I am complaining against the Bharat Gas distributor i.e. Priyanka Gas Agency, Hamilton Road, Delhi for not supplying LPG cylinder in time. Recent case is we have got cylinders booked via SMS on 11.9.2010 for connection No. 15206 and 4247 on enquiry when this cylinders would be supplied it was told that they would take 10 days. I made phone call to the Agency concerned, a lady on reception told me that they had given the delivery coupon to delivery man for supply of cylinder. But no cylinder has been supply at our residence by tody i.e. 23.9.2010. I again enquired the about the delivery of cylinder, I have now been told that they supplied the cylinder. But the fact is that, No cylinder has been supplied to my residence uptill now. I would like to request to authority concerned to look into the matter and make arrangement for immediate supply of gas cylinder without any further dealy.
This kind of problem may not arise again it the high time to take action against the errant dealer and supply man who are reported to have engaged in selling of cylinder in black market depriving the consumer from not having gas cylinder.
I hope an action in the matter will be taken at an urgent basis.

Prem Babu
23.9.2010

Revathi Gas Agencies having 3 phone numbers, even though no one responses evenafter ringing. Controling authorities should take action on Revathi Gas agencies, Hafeezpet, Near Railway gate-Hyderabad-AP

* No Reponses to phone call - consumer should travel to book the cylinder and to get the status also we need to go personally because there will be no response in the phone

* Delay in supply of the cylinder - will supply after 15 - 20days after booking - they will inform that it is on the way but after somany days they will supply.

* System is lacking in backoffice to give prompt service to the consumers

* Even for Miyapur also the same situation

* I request to change dealer ship/ to fine to concerned person.

Raju Mandala