Dear Sir,
I have a complain against R&DCCS limited, pune of Bharat Gas, which is forwarded to Bharat Gas Customer Care Centre also.
I am at present residing at 230/2, Armament Colony, Pashan, Pun - 411 021 and have a connection with R&DCCS ltd, Pashan (Ganeshknind)of Bharat Gas bearing customer no 23985. I booked for refilling of cylinder on 14.08.2008 and automatic supply of cylinder was unimaginable from the distributor located at Pashan. After repeated persuation (for 10 days regularly), cylinder was delivered today i.e. on 11.09.2008 with Bill no 81 dated 10.09.2008.
I was surprised to know that my next door neighbour Dr. R.P. Kamble residing at 230/3, Armament Colony, Pashan, Pune - 411 021 has booked for refiiling on 16.08.2008 (2 days later than me) and surprisingly he got refilled cylinder on 22.08.2008 vide bill no 256 dated 22.08.2008.
My neighbour booked after me and got refilled cylinder before me is to be looked into by the company, please. This is not the first time, I have to conatct again and again (which is equal to begging) for getting refilled cylinder. On enquiry about complaint register on earlier occasions, I was asked to keep quite at a louder voice.
May I know without any malpractice at distribution centre how my next door neighbour is getting refilled cylinder 15 days before me, even after booking the same 2 days later? What about contacting distribution centre again and again for supply of refilled cylinders even after booking? May I know if any RTI portal of bharat gas exists? Whether R&DCCS ltd is aware about persons who claim to deliver filled cyllinders of Bharat Gas within one day? May I know, if situation will remain like this? What are chances that I will be victimised in future also for lodging this complain? Can Bharat Gas play any role in streamllining the situation?
I am sure nothing will happen out of my complaint, but it is a perpetual torture to have doemstic gas connection from Bharat Gas.
Thanks
Himanshu Shekhar
Deputy Director,
HEMRL, Pune - 411 021.
Ph[protected]
E-mail- [protected]@rediffmail.com
Aug 14, 2020
Complaint marked as Resolved
I am same person as depicted above, still residing at 230/2, Armament Colony, Pashan, Pune. The annual event of malpractice in disbursement of gas cylinder is repeated again. I booked for refilling of my empty cylinder on 26.10.2009 and till today i.e. 07.11.2009, I was not given the refill cylinder. In between, regular practice of reminiding the gas agency to send cylinder contunued and I reminded them at least 4 times. On 04.11.2009, I came to know from the gas distribution boy that refilling of numbers booked on 28.10.2009 is in progress. During my reminders on phone, gas agency persons ensured that cylinder will be delivered on same day but in vain. Due to working days, I could not skip my office and visit gas agency.
On 07.11.2009, I visited gas agency office situated at Gole Market, Armament Colony, Pashan, Pune and faced a really awkard situation. First I enquired about date for which refilling is in progress. After the monumental silence for around 5 minutes, date was revealed to be 03.11.2009. Then I asked the girls sitting on the counter, about the reasons for not sending my gas refill cylinder till date. I was shoked to listen that I have to lower my tone. Neither my tone or pitch was high, nor it was audible beyond the boundaries of the counter. The dark complexioned lady with projected front teeth told that She was receiving my phone calls and was not sending my cylinders because address was not traceable. I am residing at the current address since 2003 and till now no such indication as disapearance of my governmetn provided accomodation is expected. The behaviour of gas agency is beyond repair. No complain registered provided to me despite repeated request. Customer are number 26342176 was not attemnded by anybody. Finally, I contacted Shri L.N. Bhujbal, chairman on [protected] as indicated on the board at the gas agency office and explained him the details. He was out of city but he promised to help. I was again assured suppply of refill cylinder.
In light of this, May I again request competent authorities, if anybody exists and responds, to look into following aspects:
1. Veracity of statement by gas agency that my government accomodation, which can be traced by them till Oct 2009, suddenly disappeared.
2. Misbehaviour of the dark complexioned lady, with projected front teeth, sitting at the counter, as she is only empowered to raise her tone and pitch in gas agency office.
3. Method for reimbursement of cost o[censored]nnecessary reminders on phone and personal visits to gas agency office.
4. Smooth and fair refilling of gas cylinders in future.
5. Duration of after effect of a complaint sems to be one year. can it be increased?
Hope that nothing will happen to this complaint, but it is my duty to share my grievances with my fellow customers.
Himanshu Shekhar
Deputy Director,
230/2, Armament Colony,
Pashan, Pune - 411 021.
Ph[protected].