BPTP Complaints & Reviews

BPTP FRAUD
I booked a floor with bptp builders in year 2009. Subsequently they allotted me one floor in project Elite Floors. I was made to pay construction linked installments of amount exceeding 12 lacs rupees. However when I visited the site recently I noticed even the site does not exist.


When I protested company tells me to either get the money refunded or sign a fresh new agreement for allotment in far flung area and again it may take another 3-4 years for construction.So even after waiting for more than three years and depositing hard earned money with them I am back to square one.

BEWARE BPTP IS ABSOLUTE FRAUD

It is more than one & half month has been passed we are yet to receive the Requisite transfer document from M/S BPTP LTD. We have been calling to your customer care on regular basis , Umpteen no.'s of mail has been given to M/S BPTP but all in vain.

My financer M/S LIC Housing Finance needs Transfer documents to fulfill the demand raised(demand of Rs. 1,17,400/- raised via letter dt 14/05/2012) from M/S BPTP. We have requested M/S BPTP to send the same on urgent basis and extend the period of payment of this demand by two weeks as the delay in providing transfer documents is from M/S BPTP's end.

Pl help over same.

Regards,

Savita Bisht w/o Sanjay Bisht ( Customer code BE48/142091)
PH NO. [protected] , [protected]

I booked a flat in Pareltite floor in Faridabadin a project by BPTP in 2009. My cutomer number is BE-48/120599. I have made complete payment of flat alloted to me (Floor No B-23-12-FF) last year. As per agreement the flat was suppose to be ready for posession in April 2012 which is far from reality as on today. Most shocking is last year BPTP raised an additional demand of Rs 5lakh to towards increased super built up which is in reality neither increased nor was in intial plan. I had to pay that amount. This year again BPTP has raised a fresh demand of Rs 1 lakh as EDC charges.

BPTP is a big cheat and cheating customers klike any thing. The sequence of event in my case is as below.

BPTP allotted a villa in December 2007 under Park land Project Faridabad, (Villa F7/47 ) ( Customer releation number of BPTP 105354 ) and I paid 35% BSP +100%EDC+100%IDC+100%PLC charges.

Builder Buyer agreement signed in June,2008 and as per the agreement signed by Sunil Puri on belaf of BPTP.And as per that Villa was to be delivered by 2011.

BPTP raised demand for completion of foundation @10% of BSP in the same month and it was paid. After that they stopped the demand.

In 2010 BPTP informed that my villa has been relocated by them and again promised to do reallotment in 2011. But again they did not do that and keep on giving excuse for delay.

Few daya back they have have now come out with the statement to take money back or explore other options of flat.

I am really fed up with their indifferent attitude and raise following objections.

1. If they have completed foundation how can they relocated my villa?
2. They are not replying any thing in writing which raises doubt about their intention?
3. They are simply cheating me without any fault and again selling new villa to new people at much higher rate.
4. Their senior persons never lift the phone and avoid all queries.

I have written to their directors but they also keep quite. I think that there is deliberate attampt by BPTP to cheat me. Can some one suggest what may be the course othar than legal one.

I have booked a villa through my hard earned money and till date waiting for allotment though in between they have alloted me Villa in F block sector 88 but same has been cancelled without specifying the reason and delivering a false letter . From the date of reciept sam of the letter i am regularly cordinating with them but no results and all executives are just providing a false comment.

BPTP SEEMS TO HAVE Cheated many customers like us .

Inspite of repeated followup no concerete action have been initiated till date due to the fact this was a well planned move by a builder who have strong politicians as back up and support and are not affraid of any court , law or consumer forum .

I am surprise to see that there are more than 500 Complaints being registered on this forum but did not find even a single resolution for any of the complaint. May i request forum orgnaisers to update the resolution/status of the complaint registered.
I request all victims to come forward and join hand together against such a corrupt builder who have just finding the way of escaping after enjoying the benifits of hard earned money invested by many buyers .

I have booked 3 bed room Hall Kitchen Flat aprox area 906 Sq Feet in BPTP
Project "Park Elite Premium" situated in Parkland, Faridabad. in the Name of : NEELAM MITTAL
My Customer Code : BE 44 122050

I have paid 25% of Basic sale price ie Rs.427026/-. After 25% payment, I have not recd any
letters/calls/demand note for next step progress of the Project. I was informed that, after 25% payment, Loan from Banks will be processed and BPTP is in process for getting approval for Home Loan. Once Home Loan is Approved for this project, BPTP will inform and Laon can be processed.

Even after a lapse of more than 2 years, we have not heard from BPTP.

Even No Allotment has been made to me

Neelam Mittal W/o Mangat Rai Mittal
R-77G, Block-R
Dilshad Garden, Delhi-11095
M : [protected], [protected]

Dear all investors/readers,

I am writing this blog after reading so many complaints by customers invested in various projects run by BPTP. I am actually in shock after reading all sorts of negative traits shown by BPTP like false commitment, misrepresentation of facts, hiding of facts etc. involving from customer care to the top management. My heart has sunk in deep sadness while I am writing this as I have also become a customer of BPTP by booking a flat in Park Generation project in September 2011. I have paid second payment of 10% to BPTP in November 2011 however they have not allotted flats till date. I have applied for a home load which has been sanctioned but bank official has told me that they can not start funding as the project is not approved yet. I am surprised why would this be as I remeber seeing a new paper advertising of Park Generations project which read that BPTP has all the required approvals with them...now this seems to be a clear fraud !!

Unfortunately, i have read all these complaints against BPTP today only. I thank all of those who have shared their bad experiences/complaints against BPTP with us and making us realise that we need to be very cautious while delaing with this builder.
Therefore, I call all the investors of BPTP Park generations to please joing this group and make forum for us where we can discuss together things like payment plans, discounts offered, project timelines, etc. I am sure together we can handle things better rather than in isolation. Hence, i would hereby, request all the investors of BPTP Park Generations to join and update this forum about any communication from BPTP.

(Investor - BPTP Park Generations)

Hi.

I am Rahul. I had booked a 180sq.ft. unit in bclock (P8-23) in BPTP project BPTP PARK ELITE FLOOR. they give me allotment letter and we signature all documents like buyer seller agreement ect. My unit is P8, 1st floor. they demand me instalment for start of construction in feb.2010 and i paid it timely. after this no more demand from bptp. time to time i mail to bptp about the status of construction then they give me reply we are doing construction in many phases so when we will start the construction in ur unit then we will raised demand.
sir now its been two yearsand after it they are not started construction on my units so please tell me what can i do? bcz all time company giving me same reply very soon we will start construction but we cann't give me confirm date.

Regards,
Rahul

BPTP, a Delhi based builder has good presence in Faridabad and some presence in Gurgaon. They cheat customers almost in every project nowadays. After getting 35% of payment, they ask buyers to sign an agreement which is totally on their favor. Consumers do not get any option here because of threat from BPTP, that they cna forfeit the money at any time. After sometime, they certainly add few more things in the language and ask more money (that may be 20% to 50% of projected cost). If customers do not pay, they again give a threat to forfeit money! In this way, they are looting customers almost in every project. There are many cases going on against BPTP. Recently there was an arrest warrant issued against their MD (as per TOI news).

DEAR ALL,
I HAD BOOKED PLOT WITH BPTP WITH MR KABUL CHAWLA AND HIS COMPANY THEY HAD SENT ME LETTER THAT 2ND INSTMLT WAS DUE SO I HAD ASKED FOR PROGRESS FOR THE WORK WHICH WAS TO BE STARTED AT THE SITE AFTER SEVERAL MONTHS OF THEM NOT SUPPLING ANY DOCUMENT TO ME TO PROOVE THE CONSTRUCTION ETC IS GOING ON . I DID NOT DEPOSIT THE MONEY. NOW THEY HAVE CANCLLED MY BOOKING AMOUNT AND NOT EVEN REFUNDING SAYNG THAT BEC OF DELAY IN PAYEMENT PLOT /BOOKING IS NON REDUNDBLE
PLZ HELP ME . GET THESE DIRECTERS AND COMPANY BEHIND BARS. NOBODY IS EVER THERE IN THE OFFICE THESE PPL R JUST MAKING FOOL OF EVERYBODY.

I had applied for booking a Villa at Neharpar sec 85 in Faridabad in BPTP ELITE PREMIUM VILLA. In the year 2009 , Nov.

The total initial payment required was Rs.13.90 Lacs. which was asked for through Demand note generated every 45 days .
during this course the last payment of Rs.4.00 lacs could not be manged by me and due to some reasons my cheque bounced.

BUT BPTP DID NOT INTIMATE ME ON THIS.

so when I came to know about this and approched them , they had already sold out my villa , and had no other villa to offer as none was available.

when I decided to cancel my intention of buying a villa nad asked them for Refund , I was initially told to get the Refund process Documents signed from my broker along with a NOC.

On submitting the full set of Documents , they refused to accept , stating that first a initial cover letter is required , which would need to get approved before they accept the refund documents.

I gave the cover letter stating my request for refund.on the 1st week of Nov '11.

Now on 5th Jan '12 . I am being told that , my request has not been approved , and as per policy Refund IS NOT GIVEN.

They have asked me to opt for another property ,I agreed , but they said that my amount lying with them would not be transferred or adjusted immediately. I would have to make a fresh booking , after which 3 months later they would transfer the same to my new booking. So according to them I have to book another fresh property after paying around 7 lacs.

they have not given any other option and have said that you can go legal and fight the case for ten years.

now it will be more than 2 years 2 months since I applied for the villa , my Rs.9.0lacs is being held by them. this is my lifes earning and I would retire in another 5 years , but it seems there is no law which can tackle this menace of BPTP.

I require help to get my refund with full interest. but at the moment I can see no light at the end of the tunnel

can anybody help me?

Debu Dasgupta.

To,

The General Manager BPTP Ltd..
Udyog Vihar , Phase- 14 , Gurgoan (HR)
Sub - Allotment RES./ Independent Floor in ( PARK ELITE) , Parkland , Faridabad (Haryana )

Sir ,
I am thankful that BPTP have alloted me unit no. PC – 83 FF in park elite floor at parkland , faridabad (HR) ,on[protected] and I am also to pay sum of rs.1,58,851./- immediately , I want to draw your kind attention that I was sanction a loan of rs. 10.25 lacs in principle approval by PNB South Extension-Branch. ( SANCTIONED LETTER ENCL. ) but I was not successful in the draw so the whole process of loan went in vein.
I have again approached to PNB Branch and the Bank has declined / refused to process the loan that the said land / area isn`t approved . kindly intimate to the authorities / PNB to reprocess the loan as earliest.

The above letter has already been delivered at your UDYOG VIHAR , GURGOAN ( HR) office on[protected] along with photostate copies of Punjab National Bank , South Extension Branch tentwleve loan statement and allotment copy of BPTP.
(ENCL:- 1) PNB SANCTION LOAN LETTER
2) ALLOTMENT LETTER (BPTP).

Thanking you ,

Sincearly your ,

( NEELAM GOSWAMI)
Customer code : BE 74 / 120267
Add – H.no 20 , Jagdaba Calony Ali Vihar , N.D. 110076

We have booked flat in BPTP sect 75 parklands in Dec 2007 in the name of Gurvinder Singh Matta, and at the time of booking we were told we will get possession in 2 yrs a. After 2 years again we were told we will get possession in 3 years. Our loan installment will start only after we get possesion. But now its going to be 4 years we have not got possession our loan installment already started. We were told we can sell off whenever we want but now when we want to sell we dont have any buyer. Pls suggest what to do in this situation. Pls help with clauses and advise solution

I have bought a flat of BPTP (Freedom Parl Life, sector - 57, Gurgaon) 2 years back which was the blunder of my life. We were supposed get the possession 2 years back but till now there is no response from the builder.

Company says "BPTP is a place of peace" whereas it just a place of all the stress and harressment.

Will not recommend to buy any property from BPTP, worst constructions and worst service......

Regards,

Vandna ([protected])

I had taken a flat in the project Park Floors II with the flat # T24 – 202 in Sector 76, Faridabad, Haryana with the builder BPTP Ltd in the year 2009. The basic sale price of the unit is 23,80,000 and I had paid 4 lakhs at the time of booking. I had immediately applies for a housing loan with LICHFL immediately for the remaining amount and also provided the sanction letter to the builder. Based on that a tripartite agreement was also signed. But for the past 2 years the construction was delayed due to various reasons and during this period I have regularly followed up with the builder through email asking them about the construction status and have been told to wait for bank disbursement.


In June2011, i got a final opportunity letter from BPTP telling me to pay 14 Lakhs within 15 days else my unit would be cancelled. I was out of the country when i recieved that intimation and asked them to wait till I return. Post returning to India I re-applied for loan in LICHFL but due to some mismanagement from LICHFL my FI(First Investigation) report was pending for more than a month. On calling up BPTP I have been told that my Unit in Park Floors II with the flat # T24 – 202 in Sector 76, Faridabad, Haryana with the builder BPTP Ltd, has been cancelled and the builder tells me that the only option I have is 1.do a fresh booking in another project of the company (In this case brokerage charges would be deducted and I will have to pay the latest prices of the units, which is out of my affordability)
2.Or else forfeit my earnest money as cancellation.
Please note that this is NOT acceptable to me under any circumstance. I have been communicating with BPTP all through the year and had also provided the loan sanction letter from LICHFL which got invalidated as BPTP was not ready with the construction stage. The only response I got was to wait till the construction reaches a particular stage and suddenly I got an email in June saying that if I do not pay 14Lacs in 15 days my unit would be cancelled. I have been communicating henceforth that I have to re-apply for loan from LICHFL as my earlier sanction letter has expired validity and the bank process takes time and also that I’m out of the country when I received the demand letter from BPTP and hence need time till end of June to complete formalities. I had immediately re-applied but due to some issues out of my control the banks have still not sanctioned the loan. I’m attaching all my communications in this regard. I do not wish to do a fresh booking as my intention to buy in BPTP park floors II so early was to avail the low prices within my affordability.

How do I recieve refund of my full money or revive my allotment in the same unit at the purchased price?. If builder resists, what legal recourse do I have?

Thanks
Babith

I have booked flat with BPTP (Park Prime, Sec-66, Gurgaon).

Recently I got demand letter from builder regarding enhanced EDC. They demanded difference of EDC between rate already demanded and revised rate.
Letter doesn't elaborate how BPTP calculated revised EDC (in my case, they revised rate came from Rs. 137 per/ft to Rs. 237 per/ft.)

After asking for calculation details, builder not ready to give details.
Also I asked multiple people who bought property in Gurgaon but none of them got enhanced EDC demand.

Notification using which they raised demand is : Haryana Memo "HUDA.CCF.ACCTT-I-2010/44973"
Help me on how to proceed on this.

Dear ALl,
Anil this good Initiative ,
We are with you, They are looting our hard Money, Recently I paid 4 Lacs as Super Buildup Area Demand which should not be there they works on ethics.
I booked Elite Floor in BPTP which was 876 Sq Ft as per Agreement and Initial Brocher now they send Demand for 4 lacs saying that your Super Area which is still tentative increased by 25% which is totally unethical.. Although have legal agreement in which condition signed in favor of Builder.
This is company is very Un Trustworthy Company Looting Old Customer which already Invested thier money can't leave..
Regards,
Raj
_________
Dear Friends,
We have been cheated by BPTP several times, either on the name of overbooking, re-location or increase in super area. Now it is a time to unit together and come up on the single stage where we can stand unitedly. To provide a single place where everybody can discuss or suggest the ways we can fight with BPTP I have created a group on facebook.
Group Name : BPTP Park Elite Floor Owners Association
To Join click on : http://www.facebook.com/groups/[protected]
Also, in comparison to reading and replying emails on yahoo/other websites are much more complex then checking the messages on facebook. I will try to join as much as people I can get on to a single stage where we can discuss and manage the issues with BPTP unitedly.
Note : Please forward this request to anybody you know is also a victim of BPTP Park elite floor scheme.
Thanks.
Regards,
Anil

I BOOKED A FLAT IN BPTP PROJECT PARK ELITE FLOORS AT NAHAR PAR FARIDABAD. I PAID ALMOST 95% ON CONSTRUCTION LINK PLAN.
COMPANY (BPTP) ASKED Rs. 50,OOO/- MORE FOR CLUB MEMBER SHIP WHICH WAS NOT INFORMED US BEFORE. NOW COMPANY(BPTP) SENT A DEMAND OF Rs.3,74,986/- EXTRA STATING THAT OUR SUPER BUILT AREA IS INCREASED. BEFORE IT WAS 876 SQ FT NOW IT IS 1043 SQ FT. NOW THOUGH CONSTRUCTION IS ALMOST NEAR TO COMPLETE, HOW SUPER BUILT AREA IS SUDDENLY INCREASED. NOW I AM UNABLE TO RE SANCTION MORE LOAN BECAUSE MY BANK IS NOT SANCTIONING. IT IS UNFAIR TO CUSTOMER. IS IT POSSIBLE TO TAKE THE COMPANY TO THE CONSUMER COURT. PLEASE ADVISE ME SOON. MY MOBILE NUMBER IS [protected].

This is to bring into the kind attention of media that BPTP has done a big injustice to its customers of Elite Floor Project (BPTP Parklands, Faridabad) by raising an additional demand of Rs 4 to 5 Lacs for its 4,997 units consisting of 180 sq. yard, 250 sq. yard and 300 sq. yard size. For this unjustified and unexpected demand, BPTP has cited the reason that with construction at an advanced stage, super built up area has been measured to be 150 to 200 sq-ft more as compared to mentioned at the time of booking. Inspite, carpet area has not increased at all. As per BPTP, common area (consisting of Shaft, Mumty, Common service terrace, canopy, boundary wall etc) has increased during construction. Moreover, BPTP is not giving any exact details and justification for this increase of super built up area. On doing queries, BPTP just gives reference of the word “tentative super-built up area” which they have put in Builder-Buyer Agreement, signing on which was not at all optional. Customers are shocked and confused. Media is requested to give voice to this injustice.

BPTP, has been cheating the people of India, who has put their life savings for purchase of flats for residential purpose in Elite Floors, Faridabad, in Nehar par area in sector 81, 82, 83, 84, 85 sectors. They have earlier tried to cheat in freedom Park Life Society, Gurgaon, but on intervention of Press and opposed by Buyers, they had to roll back the unjustified Demand. (Media coverage by Aajtak is available on net).
BPTP Limited, a Real estate Builder, is represented by:

Mr. Kabul Chawla, Managing Director
BPTP Limited,M-11, Middle Circle
Connaught Circus, New Delhi-110001
Fax:[protected], +[protected]/261-2999
Email:kabul.[protected]@bptp.com
Website: www.bptp.com
Here, again they have opted to cheat and raise illegal demand. In this context following facts are presented to you to take action against this fraud Builder and save people from them.
1. The Elite Floor was launched by BPTP in May 2009 for 600 odd floors for Sector 85 A & B block. But due to good response and going through bad market conditions BPTP take up this opportunity and booked approx 4600 Floor against 600 and made allotted to applicants in more blocks from sector 75 to 89 and made this a project of Parklands instead of Sector 85 without giving any rate difference to the buyers who are allotted in the block other than A & B, wherein the land rate difference is existing. Initially they allotted the flats as per their wish and cheated the public by saying that allotment is through computerized Draw, but all allotments done under table as per their own wish.
2. As per application BPTP has to offer the possession within 24 months Plus grace period of 180 days from sanction plan (March 2009) i.e. Sept 2012. But the same was forcefully changed in agreement to 24 months from date of agreement (May 2010) OR 30 months from date of 35% payment (Oct 09), whichever is later (May 2012). By doing this BPTP has enjoyed the crores of rupees and delayed the agreement OR even allotment to thousand of buyers, from Sept 2012 to May 2012 i.e. 9 Months
3. BPTP, played a cheating game, by getting signed an addendum for deliberate inclusion of Super Built up area, so that on this account they can unanimously charge money @ 5L / Floor later on.
· Accordingly, under their planned plot, they increased the super built up area without any certification of third party agency or Government Authorities or Financial Institutions. Following point have emerged, prove their illegal and fraud intentions:
· Why the Built up Area terms mentioned in application form is changed to Super Built up Area and why BPTP is making Flat Agreement instead of Floor Agreement and calling 3 Bedroom Kitchen Flat in their demands instead of Floor on 180 /250 /300 Sq. Yards plot.?
· I am sure that all the sanctions from competent authority will be for developing Floors not FLAT. WE have booked the Floor not FLAT hence Super Builtup Area not applicable.
· Why BPTP is not giving details of measurement certified by third paty?
· We are being charged a different rate of super built up area and BPTP forced us to sign it same in agreement.
· As per agreement any increased are a will be charged at the time of possession, why the demand is being raised now?
· Why the dealer discount is not applicable on increased super built up area if any.
· Service tax demanded by BPTP, since this demand will be extension to earlier stage wise construction demands and the demands before July 2010 service tax not applicable.
4. Cost of the house should not increase by 5-6 Lacs as compared to the amount which was advertised on the time of booking, highlighting the Elite Floor Project as a low cost housing project due to which 4900+ customers had opted for this project. Now market being up, is it valid on part of BPTP to raise the cost of these units by 5-6 Lacs.
5. How could BPTP, having qualified architects and civil engineers, not foresee this 200 sq-ft increase of common area, not even during construction? Proposed construction plan and proposed drawing needs the approval of HUDA Authority, which is another stage of checking. Does this not reflect that mistake is not incidental?
6. If this increase of super built up area comes out to be say 500 sq-ft, in that case, will the customer have to pay Rs 10 Lacs more without increase of a single sq-ft of carpet area ?
7. If customers bow before this unjustified demand and pay it, is there any assurance that BPTP will not ask for further money with same or similar reason ?
8. Does “Tentative increase” of super built up area as mentioned in agreement have no upper limit? Can this deviation be of 15-20% ?
9. Why “Super Built Up Area” terminology was not there in the original booking application and later in Builder Buyer Agreement? Why it was introduced later as an “Addendum” to agreement? Was consent (including option of not going for it) from the customers regarding this new term taken?
10. As per the clause no.1.15 of the Builder Buyer Agreement, the Final Super Buildup Area of the Floors shall be determined after the completion of construction of the said colony. This stage is yet to come, even then BPTP has asked money for increased super buildup area. Is it genuine?
11. As per Clause No.1.3 and 1.4 of the Builder Buyer Agreement, if the super built-up area will decrease, then the amount will be calculated on the Basic Sale Price and if the area will increase, then the increased area will be charge from higher rate (Rs.2,425/-). Is this double standard not a method just to to be beneficiary in any case.
12. Most of the customers had taken loan for it. Even financing bank requires justification and proof about the increases area to finance additional loan, in absence of which, it denies the payment. How will they convince their respective banks?
13. Company has not intimated to the Bankers/Financial Institutions about the increase of super buildup area and not got re-sanctioned the revised plan and Value of the project. It is normal practice in Real Estate, that the Builder gets sanction/approval from financial institutions. Why BPTP has not done it ?
14. Mail IDs of Key BPTP Management: kabul.[protected]@bptp.com; [protected]@bptp.com; vineeta.[protected]@bptp.com; Amit.[protected]@bptp.com; Sudhanshu.[protected]@bptp.com; Jawahar.[protected]@bptp.com; Gobind.[protected]@bptp.com; Rajeev.[protected]@bptp.com;Vilakshan.[protected]@bptp.com
You are requested to give voice to the injustice BPTP is doing with around 5000 people and save them from a loot o[censored]njustified & Illegal Demand of 250 Crores.. For any clarification and details, we are ready with all support


Details of key Contacts:

· Mr Deepak Mathur, Mob: [protected] Email: [protected]@yahoo.co,in
· Mr Sanjay Sharma, Mob:[protected] /[protected], Email:[protected]@yahoo.com
· Mr Gopal Vijay Mob: [protected] , Email: [protected]@yahoo.co.in
· Mr Amit Grover, ONGC Ltd. Email:[protected]@gmail.com
· Mr. Vikash Pathak, Mob: [protected], Email:vikash.[protected]@yahoo.co.in


“HELP PEOPLE OUT OF THIS FRAUD”

Thanking you,
Himanshu

At BPTP things started rolling after six years only after competent Government authorities managing this portal intervened against my complaint of 25th Sept’10. Post that complaint the company initiated some work on villas and had asked for additional money. The construction was more of an eye wash for the Government agencies as after raising demand in Dec’10 the work is stalled again. The company is least bothered to inform its customers the reasons for stopping the work which started only after six years.

As referred in earlier complaints as well that the officials of the builder (BPTP) either oblivious of the actual realities or do not share the exact reason for such delays and stoppage of work but maintain the stand the work will start by month end.

Will it be possible for you to take up the matter with them again seriously and help many buyers like me as I am paying heavy interest on the housing loan whereas builder is least bothered about completing the project? It seems the builder is using funds raised from this project to complete their other project. On asking for the refund the company is offering 9% interest, though it might be mentioned in the agreements (which is normally one sided) but how come they can charge 18% to 24% in case there is delay from the buyers side.

I seek your help in pushing them to either complete the project or refund the money with interest of 18% (so as to have some penalty element built into it) as by paying just 9% they had luxury of arranging funds at a rate much lower than market rate which they would have got to initiate t. The other option could be to consider cost indexation method to arrive at the cost but certainly 9% is not good enough to make good the financial and opportunity losses one incurs.

PLEASE HELP AS DON’T KNOW WHAT TO DO AND HOW TO AVOID BEING TAKEN FOR RIDE BY SUCH PEOPLE. ONLY THIS AGENCY CAN HELP IN PROTECTIONG THE INTEREST OF COMMON MAN WHO IS ALLURED AND GET TRAPPED WITH THEIR BIG ASSURANCES/PROMISES AND THEN KEEP ON STRUGLING TO GET THEIR HARD EARNED MONEY BACK.

Regards
Asheesh