[Resolved] Bses — Disconection without notice and after online payment

[Resolved] Bses — Disconection without notice and after online payment

A Anuj from Noida, Uttar Pradesh

My CRN No is [protected] Actually this time I have not received the bill on time. So I was unable to pay same on time But today at 12:25 pm your recovery agents came to my home and started abusing with my parents . I have talked with them on phone and said to them that I will pay bill online immediately. They were demanding a cheque I told them that the bank account is in my name and I am here in Noida . they told me that give any cheque and anybody sign on it as they have to show in office . Ireplied them that how any other person can sign on my cheque they say that they don’t know anything but they went back without disconnection By the mean time I paid the bill online on net and the transaction number is MCIT[protected] . But unfortunately they arrived again at 1:00 pm and demanded Rs 1000 as bribe to avoid disconnection . my parents told them that I have paid online but they have listened nothing and disconnected due to nonfulfillment of their demand . Kindly restore my connection Thanks and Regards Anuj Juneja AICWA, MBA, CA(Int), B.Com(H), B.Ed [protected]/[protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Mela Rani

from Noida, Uttar Pradesh

Yesterday I had faced problem on bribe asked by BSES people.
I was in office, three people came from BSES without any NOTICE to my residence and litterally haresed my mother and wife who were in house at that point of time. These three people they entered to my house and asked that they are from Electricity & the old meter is to be changed with the new digital meter. They came to house to change the old meter without any prior notice to us.
My mother advised them that come on FRIDAY (after 2 days) and change the meter, so that my son will also be available in the house. These three people clearly said no they have to change today itself this is the instruction from my seniors. They said that if you don't want to change than your connection will be disconnected. My mother raised that my son is not at home therefore you come on Friday to change the meter because you had visited without our notice.
One of them told that give us Rs. 1000.00 cash than we can leave this today and come later on. My mother said why should we have to pay for this, they called one Line man there it self and asked him that they had the order to change the meter today itself and conusmer is refusing to change the meter, therefore one of them asked to line man to disconnect the line if they are not allowing us to change the meter.

My mother called me and I left my office immdiately to reach to house, even they don't want to wait for one hour they wanted either disconnect the line or install new meter at my home immediatly, There was no choice with my mother she allowed them to change the metter. This was happened only due to the money was not offered to these four persons a that point of time. In fact there was no choice with us to allow them to change the meter & face them such a god who changed the meter / entered to my house without any their prior notice to us. They wanted Rs. 1000.00 on non payment to them they changed meter as per their illegal right.

If the documents will be seen, there is no signature of the consumer and/or owner of the house / my mother on any documents for such action which has been taken by BSES in the said change of the electricity metter.

How the BSES works in Delhi this is these are the examples.