[Resolved]  Bses — Not providing adequate service and using abusive language

I completely agree with you, I dont think that the customer service agents employed by BSES are capable enough of being nice to the customers.They sound rude and lack basic telephone skills, they should provide some kind of training to their staff on soft skills. I have been suffering due to voltage fluctuations in my area (Safdarjung)I had lodged a complaint and they told me they were fixing the issue and it would take time, so till then I had no option but to suffer.
They are now thinking of increasing the tariff but with this kind of service how much is it justified, IS IT OUR FAULT THAT THEIR BALANCE SHEET FAILS TO BALANCE.we as genuine consumers have been paying them regularly and have a registered meter, why not TAKE ACTION ON PEOPLE WHO ARE ENGAGED IN POWER THEFT?, HOW DO U JUSTIFY MAKING SOMEONE PAY FOR THEIR PAST LOSSES due to mismanagement on their side as they failed to check this.
I am sure if they have the will to enforce it they can stop power theft and at least, people who are paying and not STEALING will get to use the service properly, I am sweating it out even as i write this as my air conditoner does not funciton due to fluctuating voltage and this is a daily affair mind you, not something that happens once in a while.I hope things change for better.