[Resolved]  BSES Rajdhani Power Limited — PHASE PROBLEM AND CURRENT IN HOUSES

DEAR SIR/MADAM,
I am a consumer of BSES power limited and my address is Flat No302, Bengali colony, Mahavir Enclave New Delhi=45. In all flats in my premises got current flow in neutral causing shock after switching off all the electrical components. Today I got a heavy shock when I opened my freez and touched my computer. To confirm this development I went to all the flats and found similar problem. I made several calls to39999707 the number provided by the BSES but I was being hold up for several minitues and informed that I am in queue. I am sure that there was no one to attend me. It is nothing but a cheating the customers by saying that "our customer care executive are busy with other calls", How much time should I wait 5 minitues 10 minitues. This recorded calls also says "you can call some other time" Sir is it fair when I am facing such a dangerous life threatening situation. I tried to make a complaint through their web site but declined to accept. I hope my complaint here would rectify the caring of customer of BSES. Thanks