[Resolved]  BSNL 3G — No proper customer care and billing

Address:

Tamil Nadu

Hi,

Please read below mail chain, help me how to take it forward, till now no proper response from them



[protected] Forwarded message[protected]
From: <[protected]@bsnl.co.in>
Date: Tue, Mar 15, 2011 at 2:55 PM
Subject: Re: 3G Billing mismatch - no proper response - Please help!
To: Sudhakar Kamalakannan <sud.[protected]@gmail.com>
Cc: [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in



Dear Customer,
As your complaint pertains to mobile services, your mail is being forwarded to GM-MS for taking further necessary action and in case of any problem in future you may contact :

PS to GM-MS : 24952629.
e-mail : [protected]@bsnl.co.in

Assuring you of our best attention at all times,

Sr.GM [ NW OPs - CENTRAL. ]

---- Sudhakar Kamalakannan <sud.[protected]@gmail.com> wrote:
> Hi SirMadam,
>
> Thanks for the reply, but I am not getting any reply from
> [protected]@bsnl.co.in, Please provide me some valid contact mail ID and
> Phone number to quick resolve this problem
>
> Thanks
> Sudhakar
>
> On Mon, Mar 14, 2011 at 2:57 PM, <[protected]@bsnl.co.in> wrote:
>
> > Dear Customer,
> > As your complaint pertains to mobile services, your mail is
> > being forwarded to GM-MS for taking further necessary action and in case of
> > any problem in future you may contact :
> >
> > PS to GM-MS : 24952629.
> > e-mail : [protected]@bsnl.co.in
> >
> > Assuring you of our best attention at all times,
> >
> > Sr.GM [ NW OPs - CENTRAL. ]
> >
> >
> > ---- Sudhakar Kamalakannan <sud.[protected]@gmail.com> wrote:
> > > Hi Mam,
> > >
> > > Waiting for your reply
> > >
> > > Thank and regards
> > > Sudhakar Kamalakannan
> > > > > > Phone Number (+91-[protected] )
> > >
> >[protected][protected][protected][protected]-----
> > > I have not failed. I've just found 10,000 ways that won't work.
> > > - Thomas Alva
> > Edison
> > >
> >[protected][protected][protected][protected]-----
> > >
> > > On Fri, Mar 11, 2011 at 4:14 PM, Sudhakar Kamalakannan <
> > sud.[protected]@gmail.com
> > > > wrote:
> > >
> > > > Hi SirMadam,
> > > >
> > > > Thank you for your prompt reply,
> > > >
> > > > Hi Miss.Kalaivani
> > > >
> > > > Please help me out from this issue.
> > > > 1) 3 months 2500 promotional plan as promised
> > > > 2) unlimited 3g plan as promised
> > > >
> > > >
> > > > Hope for your quick reply
> > > >
> > > >
> > > > > Thanks and Regards,
> > > > > Sudhakar.K
> > > > > > > > > > Phone Number (+91-[protected] )
> > > > >
> >[protected][protected][protected][protected]
> > > > > I have not failed. I've just found 10,000 ways that won't work.
> > > > > - Thomas Alva
> > > > Edison
> > > >
> > > >
> > > > On Thu, Mar 10, 2011 at 9:08 PM, <[protected]@bsnl.co.in>
> > wrote:
> > > >
> > > >> Dear Customer,
> > > >> As your complaint pertains to mobile services, your mail is
> > > >> being forwarded to GM-MS for taking further necessary action and in
> > case of
> > > >> any problem in future you may contact :
> > > >>
> > > >> PS to GM-MS : 24952629.
> > > >> e-mail : [protected]@bsnl.co.in
> > > >>
> > > >> Assuring you of our best attention at all times,
> > > >>
> > > >> Sr.GM [ NW OPs - CENTRAL. ]
> > > >>
> > > >> ---- Sudhakar Kamalakannan <sud.[protected]@gmail.com> wrote:
> > > >> > Hi SirMadam
> > > >> >
> > > >> > Please help me, I got my 3g data connection from T-nagar branch
> > under
> > > >> > Promotional offer ( 3 months 2500 Rs- post paid plan) on[protected]
> > > >> > as per the plan I need to pay 2500 Rs every 3 months as fix amount
> > for
> > > >> the
> > > >> > unlimited 3g data service, but when I got the bill for the last 2
> > months
> > > >> the
> > > >> > plan was different
> > > >> > it was Monthly - 1359 unlimited 3g plan, and this month which is
> > the
> > > >> 3rd
> > > >> > month they are asking me to pay 1313 Rs, when I checked with the
> > officer
> > > >> > they are saying every connection taken under Promotional plan is
> > > >> changed,
> > > >> > and also they are saying there is no unlimited plan in 3g.
> > > >> >
> > > >> > I am totoly lost hope on the BSNL service and there promises, Please
> > > >> clear
> > > >> > my issue and also help me to understand why customers are not
> > properly
> > > >> > communcated before the
> > > >> > plan change and how it is applicable to the old customers.
> > > >> >
> > > >> > Please find the below details of my account
> > > >> >
> > > >> > Customer Name : Sudhakar Kamalakannan
> > > >> > Account No :[protected]
> > > >> > 3g data Mobile Number : [protected]
> > > >> > Contact number : [protected]
> > > >> >
> > > >> > Address :
> > > >> > No-24, Anna Nenaivu Nagar, Puzhal, Chennai -600066
> > > >> >
> > > >> >
> > > >> >
> > > >> > Still With Hope!
> > > >> >
> > > >> > --
> > > >> > Thanks and Regards,
> > > >> > Sudhakar.K
> > > >> > > > > >> > Phone Number (+91-[protected] )