[Resolved]  BSNL — balance deducted for no reason

BSNL — Deducting Balance Without reason

Hello Sir,

My Name is Pranav Bhasin. I am using a bsnl connection whose number is [protected] a student plan. I have been using this number from last two and half years almost.

I am fed up with the bsnl mistakes and its customer care executives.

This is third time i have been cheated by the BSNL.

This time they have activated my caller tune previous month automatically when i contact one of the customer care senior executive named Mr. Sunil at Gurgaon Call Center he says that its an promotional service free for one month. After that it will be disconnected automatically or you will receive an sms to continue further then you have to reply no for removing caller tune or yes to continue the caller tune.

Two days before i received an sms from 56700 it says "Your 30 days Free BSNL tune service will expire in 2 days. To renew send SMS SUB to 56777 toll free. Subscription charges Rs. 25/month.

I called at the customer care they says do not reply any thing regarding the message your caller tune will be deactivated automatically.

But 18th oct. afternoon company has deducted 12 Rs. Balance from my account. When i contact at the customer care they completely denied there responsibility by saying Sorry if some one has provide you this information but you should have manually disconnect your caller tune previously.

It's not about the money but i need a solution for this due to your employees mistakes customers have to suffer a lot.

Now i need a solution for this neither they refund any money nor they solve any problem, they just deny there responsibilities every one including customer care executives and bsnl officers.

In the Second Case what happened with me is I received an sms from BSNL regarding the validity recharge which says that recharge with Rs.1100/- and get the full talk time and one year validity. I confirm this scheme from BSNL Main office in Karnal. They says the scheme is right you can recharge with this scheme this is applicable on all plans.

But when i recharge my account with the said scheme what i received is Rs. 900/- balance which is Rs.200/- less from the said scheme and validity of only 4 months. which is a huge loss.

When i again contact them regarding the said event. They says that it's not in there hand it's an mistake from behind.

And didn't refund me or extend the validity.

Kindly provide me the solution for this problem.

THANKS
PRANAV BHASIN
KARNAL
CONTACT NO.[protected]

Hello Sir,

My Name is Mukesh Kumar. I am using a bsnl connection whose number is [protected] . I have been using this number from last One and half years almost.

I called at the customer care they says do not reply any thing regarding the life time validity voucher.
i need a solution for this

Kindly provide me the life time validity voucher scheeme.

Mukesh Kumar
Nilokheri
[protected]

BSNL — without any reason balance deducted.

sir,
my mobile no. is [protected] and bsnl have deducted many times my balance amount without any reason.

BSNL — IRRELEVANT DEDUCTION OF BALANCE

I HAVE NEVER SUBSCRIBED FOR CRICKET SERVICES THROUGH MY MOBILE SERVICE PROVIDER BUT BSNL HAS BEEN DEDUCTING RS 30/- EACH MONTH FOR THIS CRICKET ALERT SERVICE.EVEN IF I HAD SUBSCRIBED IT UNINTENTIONALLY THEN HOW COME THE SERVICE PROVIDER RENEWS THE SERVICE EVERY MONTH WITHOUT THE CONSENT OF THE CONSUMER .THIS IS PURELY A CASE OF IMPRPOER DEDUCTION OF BALANCE BY THE NO 54000030.EVEN AFTER COMPLAINTING MANY TIMES TO THE CONSUMER CARE NO PROPER ACTION HAVE BEEN TAKEN AGAINST IT TO STOP THIS SERVICE EVEN AFTER FOLLOWING THE INSTRUCTIONS OF THE CUSTOMER CARE.

BSNL — deduction of balance without any reason

r/sir.mam
my balance has been deducted from 78 to 0 rs.i didnt activated any scheme ....so may i know the reason......pls u r requested to pay attention on this.my no is [protected]

BSNL — BALANCE DEDUCTED

I NO PHONE CALL TO OTHER BUT BALANCE DETECTED IN COMPLIANCE TO CUSTOMER-CARE BUT NOT SOLVED. PLEASE HELP ME.

BSNL — Balance deducted without reason

Sir,
I recharge Rs.20 on 7.3.2011 morning with in one minute my Rs 30 was deducted my main account one message was in my inbox you are deducted Rs 30 for cricket alerts. but i surely i am not subsribed this service i asked customer care. They did not respond i unsubscribe the service the message displays 'you are not subscibed the service' I asked again the customer care they tell complaint number that complaint number is TN[protected]. kindly resolve the complaint. my bsnl mobile number is [protected]

bsnl cheating the customers.they charges necessarly from customers.they cheat me by taking rs.40 monthly.i try to avoid it.i call customer care to book complaints.there is no response.and they lock my sim now i am unable to call customer care.