Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I HAVE A LANDLINE CONNECTION IN POLUR EXCHANGE TIRUVANNAMALAI DISTRICT TAMILNADU I APLLIED FOR THE BROADBAND CONNECTION TWENTY FIVE DAYS BEFORE BUT IHAVE NOT YET CONNECTED OFFICIALS FROM THE EXCHAGE SAYS THEY HAVE EQUIPPED TO GIVE ONLY 64 CONNECTIONS I AM OUT OF THAT COUNTINS KINDLY SAY WAS THAT A TRUE STATEMENT IF IT IS WHEN WILL IT BE THE EQUIPPED TOGIVE MORE CONNECTIONS PLEASE DO THE FAVOUR[protected]

I have a broadband connection of 900 plan.When I start for downloadind data,the link is break up.Then sometimes lick is coming & going.I also reporting this problem.But no action has been taken against my complain.My telephone no is 25907791.Address: 224,Dum dum Park,Kolkata -700055.
Please take a necessary arrangment of the complain.

Hi All looking for broadband internet at bangalore..................... Reliance launches Wimax WIRELESS broadband at bangalore not no worrying for feasibility network available anywhere in bangalore for more details Call Irfan On [protected]

dear sir / madum,
since last 15 days we have been regularky giving complaint to sanjaynagar telephone exchange reg non working of our telephones no[protected], 23519306, 23519309.
since we are in to business we are mainley depending upon tele business. unfortunately we have not get any order from last 25 days because of non working telephones.
no one is responding in sanjayanagar, ( Bangalore ) from 25 days.
plse do the need ful immedietly before changing the lines to airtel or others. because we are having 3 lines in which we have commercial broad band also

Faulty telephone & erratic internet
Dear Sir,
Sub: Faulty Telephone – 26636158 and erratic Internet connection.
Ref : Fault reports made through system provisions.
Docket No. 9267 dated 15th July, 2008
Docket No. 9928 dated 26th July 2008
Docket no 0414 dated 28th July 2008 on broadband fault
Docket no 090 date 18th Aug 2008
Docket no 1145 dated 23rd Aug 2008
+ several phone calls to your Area Managers office, Divisional Engineers office mbl no [protected], Mr Jawali mbl no [protected]( who never responds to any phone call)

It is with great disappointment I am writing this to inform the management of BSNL, that no effective solution has been given by your department on the malfunction, reported through the fault reporting system for the last 5 weeks ( dialing 25292198 for the telephone number cited above & telecon complaints to Area Manager's office, Divisional Engineers office etc), of my telephone land line mentioned above.

The malfunction has caused my communication and internet connection, also through BSNL line, effected my working on all these days.

It is also brought to your attention that the internet services are not available or intermittent( 1 minute ok & 10 minutes off etc )

As I am on ECS my payment are promptly paid in time for the above as per the bills sent to me irrespective of the above hasles that I have been facing

I believe that an ISO 9001:2000 certified organization cannot treat a customer complaint with so much delay.For the last five weeks no effort has been made by your dept to settle my complaint

Any thing to be done from my side may please be communicated through Email or through SMS to [protected].

Also I request you to recommend pro rata reduction in charges applicable to the non working connections.

If this fault can not be set right and lines restored from your end by 25th Aug 2008, I will be compelled to swith over to other efficient private service provider even though I have been your customer for the last 23 years for which your customer service dept. is solely responsible.

Kindly acknowledge this letter.
Expecting your reply

Joseph Veigas
[protected]@rediffmail.com
Mbl [protected]

Have had similar experiences with BSNL, Bangalore. In case of faults with landline/broadband, it is only after repeated, desperate attempts that they respond. If the customer service continues to be so poor, I have the slightest doubt that customers would start switching to other providers, given the large number of private players with better offers and more importantly, better customer service. It is high time this indifferent attitude is addressed.

MY LANDLINE[protected] IS OUT OF ORDER SINCE 20TH MAY AND COMPLAINTS WERE LODGED THRO TELE COMPLAIN NO.23372198 MORE THAN 5 TIMES, BUT OF NO AVAIL. WORSE, I AM FED UP DIALING MOB.[protected] WHICH IS NOT RESPONDING AT ALL. I LODGED COMPLAINT WITH THE NODAL OFFICER FOR PUBLIC GRIEVANCES: ASST.GENERAL MANAGER(PR) BY EMAIL, COPY TO APPELLATE AUTHORITY: GENERAL MANAGER (CM & CFA), BUT INDIFFERENCE IS THE ANSWER, THE APATHY IS SHOWING. BSNL IS KNOWN FOR ITS CAVALIAR ATTITUDE. IS THERE ANY MACHANISM IN BSNL TO RECTIFY THE OUT OF ORDER TELEPHONES ON RECEIPT OF COMPLAINT? DOUTFUL INTEGRITY.

Dear Sir,

From today morning I'm facing problem to use broadband connection. My No is[protected]. The link failure is showing constantly.

Please look at this matter and solve it as earli as possible.

Thanking You
Satyajit Saha
[protected]

I am to inform you that in spite of repeated request to BSNL Customer Care, I could not able to get my Broadband Connection problem rectified for the last 15 days. My docket NO. was Y2754. My Telephone No is[protected]. Please look at this matter and solve it as earli as possible.

Sukla Adhikary

bsnl / dataone broadband service — for 500c they are cheating every customer

bsnl advertises that there 500c broadband plan provides unlimited night usage between
02:00am to 08:00 am but many of there servers are not set to follow these rules
they charge heavily and produces bills in even lacs of rupees

From last few months link failure is showing constantly, please look at this matter as early as possible
my no 24415965

This is exactly what is happening to most of the customers. The problem is not hust in some places, but in all places, which clearly shows that, the BSNL broadband server is configured wrongly.

I am having the same problem. I have concrete evidence, with the usage summary reports, which show sessions of connections spanning beyond 2:00 AM. Can anybody please suggest, if I can go ahead with filing the compliant?

This is the case to most of my friends too who end up paying their boradband bills in thousands. if they do this all over India, how much of extra bills should they be getting every month? is this not a menace? and most o[censored]s go only for BSNL broadband for its excellent speed!

I have the similar problem DO not know how to go about this

I have been having a problem with the power adoption. Every switch is turned on but there is no power in my modem. The customer care number they give us is for show only. It goes to Maharastra and they cannot even give us kolkata's customer care number. BSNL is an organisation of worldclass cheaters.

I'm facing problem in my broadband connection from a long time. Whenever tried to complain it takes long time to lodge the complain. my no is 23445443. I'm student of Multimedia, for that reason only i took this facility but it's never in a mode of working so it's basically hampering my study. If BSNL can help to sort this matter, that would great for me.

Sir I have submitted money on 11th but there is no information from salt lake bsnl office, please check, customer number[protected], work order no. SLM/N/GG/09-10/0655, MY NO [protected]

d-14/6 karunamoyee
Anupam Roy

Dear Sir,

This is to intimate that for the last two months, we are unable to use internet facility at our Land line[protected] and connection is never established. Please take necessary actions to restore broad band connections at the earliest.

Regards,

Dipesh Majumdar
P - 41A, South Eastern Railway Employees Housing Co Op.
Kamdohari
P.O : Garia
Kolkata - 700 084.

hi..my number is 24190407..ive been facing internet link problem constantly..been a few months now..no action has been taken on behalf of BSNL inspite of constant complaining... my link keeps disappearing every 5 min...i have a Caller ID telephone..so I was asked to disconnect telephone line while surfing but that too does'nt help... Please take the necessary actions asap...I'm mentally stressed out trying to solve this problem.

Sir

I have been suffering for Internet problem (broadband) from last few days.
I have applied for reconstruction. My docket no "J5815". My Telephone number is[protected]. I called many times for this problem, but still now it is not solved. I cannot work. It shows error number
678. Its is a weekly prblem for my broadband. What can I do? Kindly solve this problem.

My work is hampered for this disconnection of line


With regards,


Dibyendu Mazumder

Sir

I have been suffering for Internet problem (broadband) from last few days.
I have applied for reconstruction. My Telephone number
is[protected]. I called many times for this problem, but still now it is not
solved. I cannot work. It shows error number 678. Kindly solve this problem.
I am facing this problem everyday. Can I not get the proper connection? I am
freelance designer I need broadband urgently. No one cann't solve it
permanently. Everyday I am applying for the reconstruction. You can check my
complaint.

My work is hampered for this disconnection of line. Kindly take a proper action.


With regards,

Dibyendu Mazumder

I am fed-up with the BSNL broad band.

No doubt its speed is good. But once any problem occurs, these people are not ready to help.

I stay at Kestopur, My Broad band doesn't work sometime (this happens and I am not complaining for this). When I try to launch complain at the number [protected], they do not react positively. The problems I face

1) They either keep me on hold for more than 10 mints.
2) They take action only if I call them 5 to 6 times for consecutive 4 to5 days.
3) They say they are very busy to come to my residence to check the issue.
4) The problem gets resolved only after 15 days (at least)
5) They ask to come to their office at dum dum with modem.

Nishant

NETWORK PROBLEM IS REALLY THERE ION BSNL...
I M A CONSUMER OF BSNL PUNJAB CELLONE SERVICE
AT EVENING I CANT MAKE CALLS..RECIEV E CALLS...OR MESSEGES...
THIS IS REALLY DISGUSTING...
PLEASE SOLVE THE PROBLEM

BSNL mobile - Cellone — Network problem

I'm using BSNL mobile connection from Himachal Pradhesh since last 4 months and whenever I'm on tour outside of the state, the mobile was working fine. Now today 07.01.2009 when I'm in Mumbai, I didn't get network. For the same I called up BSNL customer care and talked with them. Reply is other part but advising me and tell me that speak slowly and not loudly. Showing me manners but not resolving the matter. I told him very clearly I'm filing the complaint in consumer forum against the company. I hope I'll get the justice from this fourm at least and perish BSNL not for rupee but on moral basis and ask them to withdraw their slogan of No. 1 Telecom company in India. Do it or close this forum as it will be only Mirage for customer like us who are paying for services and not for harrasement.

Action must be within official hours by tomorrow.

Hope this will be done or go to hell with this forum.

Regards,

Ashish Shah
Problematic BSNL no.[protected]

CellOne — signal problem

we have four Cellone connections in my house. but not getting signal. so please solve the problem. our address is
V.John Bunyan
H.No 3-78, Near kothakaluva,
Rustumbada, Narsapur -534275,
West Godavari District,
Andhra Pradesh.

I am facing very network problem in my area at Kompally near cine planet Hyderabad. Please solve the problem

I am facing very network problem in my area at Kompally near cine planet Hyderabad. Please solve the problem

It all started when I changed my number from Airtel to Bsnl, since most of my relatives are using Bsnl.I am also facing network problems, when it rains the problem worsens.I a single month alone nearly 50 to 60 calls got cut in between because of tower problem.I called Bsnl people and complained to them for 3 times in that month but they took no action.In Airtel(my earlier network)I faced the same problem but they solved it in a week.I am a average mobile user I use around 300mins of outgoing calls a month and stay at a main place in Coimbatore.If they dont care abt my complaint then I dont know what kind of service they provide for persons who live at remote areas and use their mobile for incoming purposes alone.I have also seen some slowness in messages getting delivered or calls getting connected in Bsnl(when compared to Airtel) I think they use primitive technology when compared to Airtel.

My Name is Shiva,
I am the customer of Cellone(BSNL) since 2008.I am facing problem of Network in Main cities Like Vizag and Hyderabad also.Signal is very low and suddenly it drops to 0 level . It the climate becomes cloudy the problem of signal dropping get started.I am postgraduate looking for job in software industry I am getting interviews through mobile also. At my beginning I promote this Network to all my friends due to low cost.Still I am facing problem.I gave complaint to customer care also they suggested me to send a message like SIGNAL to 54141.It is also done.One of the customer care person told me select the network selection in manual and then select cellone. It also happened.But no use.Finally I decided to make a move from this Network and Go for Vadafone or Airtel.I Pray If possible you people please solve the problem for the remaining customers too. Don't loose them

Thank you
Regards

Shiva

i am bsnl customer with no as [protected].my no is always busy.if someone is calling to me it is always saying that all lines are busy.if i call it is not connecting .please help me.once in a week my phone works.remaning days it is not working please solve my problem

Dear sir my name is jagan mohan ray i am fom orssa jajpur at po - dubakan via mangalpur pin-755011 land mark -dubakan jayachandi high school

we are all the people of dubakan village are facing network pro since tow months .Becoz there is a Bsnl tower n our village but is is not working please check it ...too many time i have called to to our sdo of jajpur mr khuntia but he is not ans our call ... there are more thar 500 hundred cust in our village of cellone so i req to you to be kind enough and give us proper network we shall be great remain for ever plz repair this tower



your fai fully

jagan mohan ray mob -[protected], [protected](mnp airtel to bsnl), [protected], [protected], [protected], [protected], [protected], e mail id is -jaganmohan.[protected]@gmail.com

In Middle of the Hyderabad city, IN microsoft campus also BSNL signal is not coming.Missing all the important calls because of this.HATS OFF TO BSNL FOR SUCH A SERVICE.
No wonder I will be shifting to some other network

I am bsnl customer from varnasi.. when I do std cal to bsnl customer Hyderabad there is a continuous disturbance in the call the noise is annoying while on the cal from past one week this noise problem in the background of cal is troubling me please solve this problem

Iam Nrusingnath patra(Sisir) Durgi, dist-Rayagada, odisha my village & my local aria about ten thousnds peple depend on BSNL network, But service is zero, then optical cable cut in the way, so after 7/10 day go to jaint, local Sdo, Etr group are no lisening, our village compaint avoid the bsnl officer, our problem ever day every month, our problem is of to 17.5.14 . ago two year ago. plese kindly sir solve the problem